Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,624 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,624 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“First dress bought in January and have now bought a further 6 dresses and a jacket.”

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Posted 2 weeks ago

“Hobbs have stylish well made clothes. Always a pleasure to wear”

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Posted 2 weeks ago

“On most occasions I'm able to have a good choice of items that fit the bill! The staff, when I visit in person, are always polite and friendly. Making the visit most enjoyable.”

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Posted 2 weeks ago

“Website easy to use. Although now receiving at least 3 emails a day.”

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Posted 2 weeks ago

“Great store for ladies clothes. I wish I lived nearer a store but as I don't I have to manage with online”

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Posted 2 weeks ago

“I ordered this coat and was informed that it would be delivered by the 9th March. It is now the 17th March and still hasn't been delivered!! Could someone please let me know what's happening to my order. Thank you.”

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Posted 2 weeks ago

Hello, Thank you for taking the time to leave your review. I’m very sorry to hear about the delay with your coat I completely understand how frustrating it must be to expect delivery by the 9th March and still be waiting over a week later. I’ve taken a look into your order, and I can confirm that it is now showing as delivered. If for any reason you have not received it please reach out to our customer care team.

Posted 2 weeks ago

“I ordered this with matching shoes for my mother of the bride outfit. Love both items. Very disappointed that the very next day the items were reduced in price greatly. Too much hassle to return and repurchase. Not good!”

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Posted 2 weeks ago

I’m sorry to hear about the price drop and that it’s caused you hassle after ordering. That’s not the experience we want you to have. Please email our customer care team with your order number so we can review the price difference and advise on any possible adjustment, and to discuss returns or exchanges if needed. We’ll do our best to get this sorted for you quickly.

Posted 2 weeks ago

“Plenty of choice.”

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Posted 2 weeks ago

“Beautiful dress but material stick to your skin.”

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Posted 2 weeks ago

Hello, Thank you for taking the time to leave your feedback. I’m really pleased to hear that you love the design of the dress, but I’m sorry to hear that the material did not feel comfortable and tended to cling I completely understand how disappointing that can be.

Posted 2 weeks ago

“The dress I ordered was absolutely beautiful. So I was really disappointed to have to return it because it was too long for me. I am only 5ft 3 inches and this midi dress was much too long for me. I am so sad as I wanted it for a wedding!! I am going to find the nearest stockists and try the petite version.”

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Posted 2 weeks ago

“Very friendly lady who served me and it’s quite rare nowadays that staff take an interest in the customer”

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Posted 2 weeks ago

“I really like Hobbs! I have purchased many coats and live the quality!”

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Posted 2 weeks ago

“Excellent”

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Posted 2 weeks ago

“Lovely store selling great quality goods with friendly and efficient staff.”

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Posted 2 weeks ago

“Able to try on in store and good customer service from the sales assistant. I ordered on line to avoid having a hole in the fabric from the security tag. Dress arrived very quickly and was very well packaged.”

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Posted 2 weeks ago

“Hobbs is a brand that I look to for style and quality. They did not disappoint. The website was easy to use with helpful filters to find just what I needed. Delivery was good. I thought it odd that I was sent two packages for items ordered at the same time.”

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Posted 2 weeks ago

“Good service and good quality clothing”

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Posted 2 weeks ago

“Used to buy lots of shoes and jackets from Hobbs.... think they've lost their way in stylish clothing ... it bordering on old fashioned”

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Posted 2 weeks ago

Hello, I’m really sorry to hear you feel Hobbs has lost its way and become more old-fashioned. That isn’t the experience we want for our customers, especially someone who has supported us by buying our shoes and jackets in the past. Thank you for sharing your thoughts. We’ll pass your feedback to the relevant team so we can review our ranges and ensure we’re still offering the stylish options you expect.

Posted 2 weeks ago

“I’m so annoyed about the terrible couriers evri that I cannot even bring myself to look at the clothes -I might tonight- but they have seriously ANNOYED ME AND MESSED about so much that they have ruined everything - I’m going to stop ordering at all -enough is enough -so unless there is a Royal Mail option or a different courier option like DPD I simply will not bother to order at all!!!”

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Posted 2 weeks ago

Hello, Thank you for taking the time to share your feedback, and I’m truly sorry to hear about the experience you’ve had with the courier. I completely understand how frustrating repeated delivery issues can be, and I’m very sorry that this has impacted your enjoyment of your order. This is certainly not the experience we want for our customers. We rely on our couriers to provide a reliable service, and it’s disappointing to hear that this has not been the case for you. Please be assured that your comments will be passed on to the relevant team so this can be reviewed internally.

Posted 2 weeks ago

“The dress arrived very quickly and was a perfect fit”

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Posted 2 weeks ago

Hobbs is rated 4.4 based on 3,624 reviews