Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 5,620 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 5,620 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Hobbs styles and fabrics make for great outfits”

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Posted 3 months ago

“Prompt delivery , well packaged”

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Posted 3 months ago

“Reliable good quality classic clothes”

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Posted 3 months ago

“Great stylish clothes!”

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Posted 3 months ago

“The coat is lovely (if a little creased). What was extremely disappointing was the courier Evri. I had to wait for over 2 weeks for delivery. Very poor tracking system, as well as misleading.I only received the package after I contacted Hobbs. From there on, service much improved. Not at all impressed with Evri as a courier.”

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Posted 3 months ago

“Lovely comfortable smart dress .”

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Posted 3 months ago

“I bought this dress online and the process was easy. Shipping was no issue (I live in the U.S.) and it arrived fairly quickly and in good shape.”

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Posted 3 months ago

“Love the clothing. Service is great. But returns from website purchases are a challenge. Hobbs should allow website purchases to be returned to brick and mortar stores.”

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Posted 3 months ago

“You can always rely on quality items from Hobbs. Can find them a little pricey, so tend to invest in sale items.”

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Posted 3 months ago

“A good service from Hobbs. Thank you.”

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Posted 3 months ago

“Terrible customer service and misleading information. I was not informed of correct return costs before purchasing, and the instructions for the return window were completely inconsistent. The information provided online was contradicted by a follow-up email from the company admitting their instructions were 'inaccurate.' The actual return cost was higher than what was stated on their website. This lack of accuracy and poor customer service is very disappointing. To make it worse, I returned my parcel on 10 March and reached out to the customer center on 20 March to understand whether my parcel had been successfully arrived. They asked me to wait 14 working days, so I waited. After 14 working days I reached out again and they said it will be taking 21 working days, so again asked for more days. Waiting is fine but they need to provide correct instruction, not changing their words every time. To make matters worse,”

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Posted 3 months ago

Hi there, thank you for taking the time to share your experience. I’m really sorry to hear about the confusion over return costs and the inconsistent instructions, as well as the delays in confirming your parcel’s arrival. This isn’t the level of service we aim for. We’d like to look into your case right away and get you a clear update on the return costs and the status of your parcel. Please contact us via WhatsApp/ email and a member of our team will assist you further. We appreciate your patience and will work to resolve this as quickly as possible. Kind regards, Team Hobbs

Posted 3 months ago

“Very nice, nice colour, fit well it just did not suit me so for that reason I returned it, prompt refund & postage.”

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Posted 3 months ago

“Very beautiful amd comfy jumper! I like it!”

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Posted 3 months ago

“Love Hobbs clothes they last for ages and stay looking as good as new”

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Posted 3 months ago

“All is fine if you do not have to return an item.”

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Posted 3 months ago

Hi Margaret, thank you for sharing your experience. I’m really sorry to hear about the trouble with returning an item and the confusion this caused—that’s not the service we aim for. We’d like to look into your return right away and get you a clear update. Please contact us via WhatsApp or email with your order number and details, and a member of our team will assist you further. We appreciate your patience and will resolve this as quickly as possible. Kind regards, Team Hobbs

Posted 3 months ago

“Great classic dress !”

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Posted 3 months ago

“Hobbs is a very good brand. Never disappoints with quality, stylish and elegant designs.”

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Posted 3 months ago

“Beautiful fabric and colour.. perfect for special occasions.”

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Posted 3 months ago

“Ordered online and arrived within 3 days!!!”

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Posted 3 months ago

“I have sent the dress back but haven't had a refund yet . I sent it back 10 days ago now , and realise the website states it can take up to 14 days to receive a refund . It has been 10 days since I returned the dress , if only they could at least let me know by email that they have received the dress back for peace of mind , it would help .”

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Posted 3 months ago

We’re really sorry for the delay with your refund and for any worry this has caused. We can see that refunds can take up to 14 days, and we understand it’s frustrating not to have received confirmation of the return. Please reach out to our Customer Care team and we can look into this right away for you to get this resolved.

Posted 2 months ago

Hobbs is rated 4.4 based on 5,620 reviews