Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,736 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,736 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“The coat style and material is perfect but the size too small for me”

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Posted 4 months ago

“Poor customer service. It has been impossible to contact the firm so your following questions are irrelevant.”

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Posted 4 months ago

Good morning, Thank you for your feedback, and I’m very sorry to hear how difficult it has been for you to get in touch with us. This is certainly not the level of service we aim to provide, and I completely understand your frustration. Rest assured this will be reported to ensure that this does not happen again. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“I love Hobbs clothes especially the coats. Classic designs as well as some high fashion styles, perfect for the older woman who wants style and quality. Always a great choice.”

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Posted 4 months ago

“Consistently excellent—Hobbs matches my style perfectly and always fits just right. Shopping here never disappoints.”

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Posted 4 months ago

“Have not yet received the dress and it was ordered on 28th November . No information about when it will be delivered . Where is it as you have taken my money ??”

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Posted 4 months ago

Good morning, hank you for getting in touch, and I’m very sorry to hear that you still haven’t received your dress. I completely understand how frustrating this is, especially with no updates on the delivery after your order was placed on 28th November. Please rest assured that we take this seriously. I will be sure to investigate this further to ensure that this does not happen again. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“Great quality clothing.”

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Posted 4 months ago

“Cannot answer the above question as item not received .”

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Posted 4 months ago

“Very good quality”

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Posted 4 months ago

“Quality clothing.”

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Posted 4 months ago

“The return was easy and straightforward. Prompt full refund to my account.”

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Posted 4 months ago

Hello there, Thank you for sharing your experience. I’m glad the return process was easy and the refund was prompt. I’ll pass your feedback along to our team to ensure refunds continue to be smooth and to look into any steps we can take to maintain that level of service consistently.

Posted 1 month ago

“Hobbs have lovely clothes but sadly appalling customer service. Maybe someone might now call / email me and explain what on earth has happened my order?”

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Posted 4 months ago

Good morning, Thank you for your feedback. I’m very sorry to hear about the issues with your order and the frustration this has caused. I completely understand how disappointing this must be, especially when you were looking forward to your items. Rest assured this will be looked into to ensure that your query is resolved. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“Mostly things are packed up well but not always. A bit on the expensive side but normally good quality and fine in sale or discounted.”

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Posted 4 months ago

“Good quality and friendly, helpful staff. I ordered online and collected from the store.”

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Posted 4 months ago

“Good service”

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Posted 4 months ago

“Always beautiful quality and fabrics.”

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Posted 4 months ago

“Had to return the coat as I had ordered a size too big. I had bought it in the Black Friday sale and the reorder in the right size was more expensive. Hobbs agreed to price match which I thought was fair and generous. The refund for the coat returned to a shop was actioned quickly.”

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Posted 4 months ago

“I always find something I love to wear in Hobbs. Thank-you!”

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Posted 4 months ago

“Wether buying online or in a shop HOBBS provide a service level that i like.”

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Posted 4 months ago

“I enjoy shopping online with Hobbs - easy navigation of site and good descriptions of products.”

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Posted 4 months ago

“I found my experience with Hobbs to be very disappointing with poor customer service.”

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Posted 4 months ago

Good morning, Thank you for sharing your feedback. I’m very sorry to hear that your experience with Hobbs was disappointing and that our customer service did not meet your expectations. We take comments like yours very seriously, and we would welcome the opportunity to understand more about what went wrong and see if we can help resolve the issue. Please contact our Customer Care team with your order details so we can assist you. We sincerely apologise for the inconvenience caused. Kind Regards - Hobbs Customer Care

Posted 4 months ago

Hobbs is rated 4.4 based on 3,736 reviews