Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,733 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,733 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Very well looked after each time I have visited my local store at Fosse Park Leicestershire. Staff all very helpful.”

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Posted 4 months ago

“Delivery service Evri very very poor and not at all satisfactory”

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Posted 4 months ago

“Have yet to receive my refund after over a week waiting”

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Posted 4 months ago

“Love shopping with Hobbs I only wish they had the same loyalty discount that the White Company has.”

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Posted 4 months ago

“Slightly overpriced but good quality snd excellent service”

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Posted 4 months ago

“Love the clothing and the sale prices!”

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Posted 4 months ago

“Love their stuff”

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Posted 4 months ago

“My first purchase from Hobbs was easy to order but ultimately unsuccessful as the dress didnt suit me when I tried it on so I returned it. The order and return processes were excellent however so I do intend to purchase again when I next see something I like.”

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Posted 4 months ago

“The lady that served me was pleasant enough l just hope that at the price is was l receive both refunds.”

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Posted 4 months ago

“Customer care not interested to my comments. Only gave information on returning.”

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Posted 4 months ago

Good morning, Thank you for your feedback, and I’m very sorry to hear that your experience with our Customer Care team felt dismissive. You should always feel listened to and supported, not simply directed to return an item. We genuinely value your comments, and I apologise that this was not reflected in the response you received. If you would be willing to share more details about your concern, we would really appreciate the chance to look into this properly and assist you further. Your feedback is important to us, and we’re committed to improving the service you receive. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“Very good service”

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Posted 4 months ago

“Have bought my clothes from Hobbs for a very long time and still love the selection. Would like a few more styles for the older lady with sleeves to elbow length.”

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Posted 4 months ago

“the failaure of DX to deliver on 3 occasions lead to order cancellation.This reflects so badly on Hobbs that I would probably not buy again.Our first order was cent by EVRI and arrived within 24 hours”

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Posted 4 months ago

Good morning, Thank you for sharing your feedback, and I’m very sorry to hear about the repeated delivery failures with DX. I completely understand how frustrating it must have been to experience three unsuccessful delivery attempts, ultimately leading to your order being cancelled. This is certainly not the standard of service we want for our customers, and I’m truly sorry that this has left you feeling hesitant about shopping with us again especially when your first order was delivered promptly by Evri. Please rest assured that your comments will be shared with our courier management team so we can review this with DX and work to prevent similar issues in the future. If you would like us to assist in placing a new order or help in any other way, our Customer Care team would be more than happy to support you. We sincerely apologise for the inconvenience caused and appreciate you taking the time to let us know. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“I love Hobbs and have shopped there for years.”

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Posted 4 months ago

“Customer service is poor. Very difficult to get hold of anyone regarding my missing order. I have still not achieved this despite trying to ring, using the online chat and the WhatsApp chat. I would expect better from Hobbs.”

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Posted 4 months ago

Good morning, Thank you for taking the time to share your feedback, and I’m very sorry to hear how difficult it has been to reach us regarding your missing order. I completely understand how frustrating and disappointing this experience has been especially after trying multiple contact channels without success. This is not the level of service we aim to provide, and I sincerely apologise for the inconvenience caused. Rest assured this will be looked into. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“Delivered on time”

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Posted 4 months ago

“Vert good!”

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Posted 4 months ago

“The coat style and material is perfect but the size too small for me”

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Posted 4 months ago

“Poor customer service. It has been impossible to contact the firm so your following questions are irrelevant.”

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Posted 4 months ago

Good morning, Thank you for your feedback, and I’m very sorry to hear how difficult it has been for you to get in touch with us. This is certainly not the level of service we aim to provide, and I completely understand your frustration. Rest assured this will be reported to ensure that this does not happen again. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“I love Hobbs clothes especially the coats. Classic designs as well as some high fashion styles, perfect for the older woman who wants style and quality. Always a great choice.”

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Posted 4 months ago

Hobbs is rated 4.4 based on 3,733 reviews