Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 5,634 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 5,634 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Very friendly lady who served me and it’s quite rare nowadays that staff take an interest in the customer”

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Posted 3 months ago

“I really like Hobbs! I have purchased many coats and live the quality!”

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Posted 3 months ago

“Excellent”

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Posted 3 months ago

“Lovely store selling great quality goods with friendly and efficient staff.”

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Posted 3 months ago

“Able to try on in store and good customer service from the sales assistant. I ordered on line to avoid having a hole in the fabric from the security tag. Dress arrived very quickly and was very well packaged.”

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Posted 3 months ago

“Hobbs is a brand that I look to for style and quality. They did not disappoint. The website was easy to use with helpful filters to find just what I needed. Delivery was good. I thought it odd that I was sent two packages for items ordered at the same time.”

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Posted 3 months ago

“Good service and good quality clothing”

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Posted 3 months ago

“Used to buy lots of shoes and jackets from Hobbs.... think they've lost their way in stylish clothing ... it bordering on old fashioned”

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Posted 3 months ago

Hello, I’m really sorry to hear you feel Hobbs has lost its way and become more old-fashioned. That isn’t the experience we want for our customers, especially someone who has supported us by buying our shoes and jackets in the past. Thank you for sharing your thoughts. We’ll pass your feedback to the relevant team so we can review our ranges and ensure we’re still offering the stylish options you expect.

Posted 3 months ago

“I’m so annoyed about the terrible couriers evri that I cannot even bring myself to look at the clothes -I might tonight- but they have seriously ANNOYED ME AND MESSED about so much that they have ruined everything - I’m going to stop ordering at all -enough is enough -so unless there is a Royal Mail option or a different courier option like DPD I simply will not bother to order at all!!!”

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Posted 3 months ago

Hello, Thank you for taking the time to share your feedback, and I’m truly sorry to hear about the experience you’ve had with the courier. I completely understand how frustrating repeated delivery issues can be, and I’m very sorry that this has impacted your enjoyment of your order. This is certainly not the experience we want for our customers. We rely on our couriers to provide a reliable service, and it’s disappointing to hear that this has not been the case for you. Please be assured that your comments will be passed on to the relevant team so this can be reviewed internally.

Posted 3 months ago

“The dress arrived very quickly and was a perfect fit”

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Posted 3 months ago

“Hobby cancelled my order for this jumper and only refunded the money for the item but not the shipping. My 3 emails are still ignored and their Customer Service telephone is no longer active. Very poor and disappointing.”

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Posted 3 months ago

Hello Martina, I’m really sorry for the poor experience you’ve had. Not receiving a refund for shipping and being unable to reach our customer service is not acceptable, and I understand how frustrating this must be. Please be advised our contact number 0203 095 3939 is and lines are open from 9am to 1pm. I have looked at your order and can see the postage has since been refunded.

Posted 3 months ago

“Very happy”

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Posted 3 months ago

“Speedy service.”

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Posted 3 months ago

“Hobbs is still the place to go for quality and something different.”

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Posted 3 months ago

“Brought as a present, very well received”

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Posted 3 months ago

“Great service dress is lovely and good quality loved it but sadly had to return fit was not right on me”

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Posted 3 months ago

“Very easy and pleasant shopping experience.”

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Posted 3 months ago

“Brilliant Great customer service. Lovely quality products”

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Posted 3 months ago

“A good service as ever .”

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Posted 3 months ago

“Very nice fabric and fitted well.”

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Posted 3 months ago

Hobbs is rated 4.4 based on 5,634 reviews