Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,732 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,732 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Dress arrived promptly.”

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Posted 4 months ago

“Dress was perfectly packed with care”

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Posted 4 months ago

“Good company to deal with”

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Posted 4 months ago

“The online buying process was easy the order was processed overnight and ready for collection the next day.”

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Posted 4 months ago

“Hobbs always! Very classic and last long.”

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Posted 4 months ago

“Beautifully made and a genuine sale of top notch clothing”

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Posted 4 months ago

“Love Hobbs, beautiful shop.”

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Posted 4 months ago

“Very disappointed”

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Posted 4 months ago

Good morning, We’re very sorry to hear that you’re disappointed. We’d like the chance to understand what went wrong and make it right. Please contact us at so we can assist you directly and ensure that your issue is resolved and investigated internally. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“Always good service”

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Posted 4 months ago

“Normally I have had a good experience with Hobbs but in this occasion my experience was poor. I ordered this dress for collection in store. Never received any indication of this having been dispatched. I waited a fortnight. I then went into the store to ask about this and when this was checked it transpired that it had been delivered to the store the day after order placed but no one had entered it into the system. Very poor service.”

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Posted 4 months ago

Good morning, Thank you for taking the time to share your experience, and we’re very sorry that things fell short on this occasion. You should have received clear updates about your order, and it’s disappointing to hear that the item arrived in store but was not entered into the system. We completely understand how frustrating it must have been to wait two weeks without any notification. This isn’t the level of service we aim to provide, especially for customers who normally have a positive experience with us. We appreciate you bringing this to our attention, and we’ll be addressing this with the store team to prevent it happening again. If there’s anything more we can do to help, please feel free to reach out to us. Thank you for your patience and for giving us the chance to improve. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“I started buying Hobbs clothes a few years ago and everything I've bought, was of fantastic quality and the tailoring was of a very standard. Jill Macdonald”

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Posted 4 months ago

“Always find something I like”

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Posted 4 months ago

“Great company”

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Posted 4 months ago

“Horrible service. I received wrong size — ordered a size 8 and received a size 10. I tried to contact Hobbs via email and ‘chat with us’ options but received no reply for over a week. Eventually I received a reply on WhatsApp from a kind employee, but the verdict was that I had to return the incorrect item and then I would get refunded, as they would not send the actual item I ordered. Now I have to return a faulty item when it wasn’t my fault. A waste of time to buy and not receive the correct item, and then have to return incorrect item for refund. Don’t bother.”

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Posted 4 months ago

Good morning, We’re very sorry to hear about your experience receiving the wrong size and then struggling to reach us is incredibly frustrating, and we understand your disappointment. This is not the standard of service we aim to provide. We’re glad a team member was eventually able to connect with you, but we recognise that the resolution you received didn’t feel fair or convenient. You should never have to spend your time correcting an error that wasn’t yours, and we apologise for the inconvenience this has caused. Kind Regards- Hobbs Customer Care

Posted 4 months ago

“A lovely range of clothes, all excellent quality, for casual and smart events. My favourite clothes shop!”

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Posted 4 months ago

“All garments very well made. Staff always helpful and polite.”

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Posted 4 months ago

“Very good web site and easy to use. Quick delivery and items well packaged.”

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Posted 4 months ago

“I always receive excellent service from Hobbs. Delivery is quick, and everything arrives beautifully wrapped and presented in a solid box. Returns are easy as well. Clothing is beautiful quality. My only feedback would be be to offer more modern styles in jeans, like wide leg and barrel leg. I am over skinny jeans!”

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Posted 4 months ago

“Great designs, good quality, fast online delivery and knowledgeable/helpful staff in Hobbs stores. Unfortunately this all comes at a price which takes some ranges out of my budget but I love the pieces I do have in my wardrobe. Keep the standards up Hobbs!”

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Posted 4 months ago

“Very good quality”

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Posted 4 months ago

Hobbs is rated 4.4 based on 3,732 reviews