Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,733 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,733 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Interesting and elegant styles, well designed and made. I do think these aspects elevate some of the materials used at times.”

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Posted 4 months ago

“always able to find an outfit suitable for any occasion, weddings, the races, workwear etc”

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Posted 4 months ago

“Have always bought my boots from Hobbs - so disappointing”

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Posted 4 months ago

“I like my local Hobbs sore in George st Edinburgh . The staff are great ans so friendly and caring”

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Posted 4 months ago

“The clothes are classic and the styles will not go out of fashion. They are well made and presented. Items are easy to order and arrive in perfect condition. It is nicer however to buy clothes in store, where items are well presented and store colleagues are helpful and knowledgeable”

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Posted 4 months ago

“Cannot rely on EVRI couriers”

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Posted 4 months ago

We’re very sorry to hear you’ve had issues with Evri couriers. We know how disappointed you must be. If you’d like to discuss your delivery problems further, please contact us through the link below so we can investigate and assist promptly. https://www.hobbs.com/contact-us.html

Posted 3 months ago

“Order arrived very quickly, however to return 1 item is very penal, costing in the region of €20/€22. Return conditions changed after order was made No option to return at a store. Most disappointing. Unlikely to order online again and maybe not even shop in store again.”

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Posted 4 months ago

Hello there, Thank you for sharing your feedback. I’m sorry to hear about the high return costs and the change in return options, and that this has left you disappointed. We understand how frustrating this can be. For all international orders, a return fee applies. Unfortunately, our store locations are unable to process refunds for online purchases.

Posted 1 month ago

“Hobbs is a reliable firm.When placing an order the response is excellent.Confirmation of order is delt with quickly.Delivery is prompt Goods are delivered in good packaged.”

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Posted 4 months ago

“Always love everything i buy from hobbs. Never been disappointed”

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Posted 4 months ago

“Good quality and value”

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Posted 4 months ago

“Easy to order and delivered on time.”

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Posted 4 months ago

“Obviously my review above is about Hobbs not the coat which is actually ok but so am very disappointed with Hobbs”

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Posted 4 months ago

We’re truly sorry to hear you’ve been disappointed with Hobbs, Bernadette. This isn’t the experience we want for our customers. If you’d like to discuss further your experience, please contact us through the link below. https://www.hobbs.com/contact-us.html

Posted 3 months ago

“Reluctant to use Hobbs again due to difficulty in accessing Customer Service. The website is sophisticated and the clothing stylish. However, the lack of contact for Customer Service via telephone is shocking. The local store now doesn’t even have a telephone contact number. Since my jumper was missing from my order, I thought of calling the local Hobbs store to see if they had a Greta jumper in stock but there was no obvious way to contact them either. Email contact to Hobbs customer service was never replied to. AI bot on live chat - not impressed. On first contacting live chat about missing jumper was advised Hobbs would chase it up and email me - this never happened. In a previous live chat, Hobbs implied DX never collected the parcel. While in a live chat with DX they implied Hobbs had never dispatched it. I only managed to achieve a resolution due to accessing live chat as soon as it opened. Jainey was very helpful. I decided on a refund as a consequence of the tracking number mysteriously disappearing and because it made sense whilst I was actually communicating with someone from Hobbs. Surprisingly, Evri delivered the other part of my order promptly. The point is, Hobbs customer service seems designed to put customers off from contacting you. It’s an entirely rubbish service which created a frustrating and negative consumer experience. Your poor choice in courier company and distinct lack of contact options seems a counter-productive way to run a business and ultimately, you will lose customers.”

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Posted 4 months ago

Hello there, Thank you for taking the time to share your experience. I’m sorry to hear about the difficulties contacting customer service and the issues with your order. I’ll pass your feedback to our customer care and logistics teams to review contact options and improve how we handle updates and courier communications.

Posted 1 month ago

“I am very disappointed at Hbbs as I needed the dress urgently and I ordered and pay for a next day delivery but unfortunately it wasn't delivered next day and I called customer service but nobody picked it up.”

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Posted 4 months ago

Hello there, I’m really sorry to hear about the delay with your next-day delivery and that our customer service didn’t pick up your call. That isn’t the experience we want for you, and I can understand how frustrating this must have been. I’ll pass your comments to our delivery and support teams to look into what happened and to prevent this from happening again.

Posted 1 month ago

“Good clothes but slow delivery.”

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Posted 4 months ago

“Hobbs service to me has improved over 2025”

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Posted 4 months ago

“The jumper”

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Posted 4 months ago

“Always easy to use and professional”

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Posted 4 months ago

“deliver what you have sold me? contact me about any problems rather than me having to contact you constatnly ang gettign no response”

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Posted 4 months ago

We’re very sorry for the frustration and not meeting your expectations, Lynette. This isn’t the experience we want for our customers. It looks like your query has since been resolved with our wonderful customer care team. We look forward to restoring your faith in Hobbs.

Posted 3 months ago

“Always stylish, well made goods”

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Posted 4 months ago

Hobbs is rated 4.4 based on 3,733 reviews