Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,731 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,731 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Free returns policy and very swift refund.”

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Posted 3 months ago

“I have been a loyal customer of Hobbs for many years. Their service and attention to detail never fails to impress me. My deliveries are well packaged and punctial and their returns policy is easy to navigate.”

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Posted 3 months ago

“Beautiful clothes and great qualiy.”

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Posted 3 months ago

“Fast delivery”

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Posted 3 months ago

“Great style, quality material, and clothes that endure”

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Posted 3 months ago

“Good delivery and returns but packaging could be improved to avoid bad creases.”

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Posted 3 months ago

“Staff always helpful, friendly and knowledgeable. Went out of their way to source the dress I was wanting. Well done staff at Bury St Edmunds!”

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Posted 3 months ago

“Contact with customer service excellent”

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Posted 3 months ago

“Great service and excellent quality!”

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Posted 3 months ago

“Easy enough to order online, delivery quick.”

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Posted 3 months ago

“Fashion at a reasonable price for stylish and good quality that will still be wearable for years to come.”

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Posted 3 months ago

“Excellent service in store and very fast delivery with online purchase”

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Posted 3 months ago

“Have always loved Hobbs really good quality good service”

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Posted 3 months ago

“Not enough petite styles”

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Posted 3 months ago

Hello there, Thank you for sharing your feedback. I’m sorry to hear that you’re finding the petite styles limited. I understand how important it is to have options that fit well. I’ll pass your comments to our product team so we can review petite sizing and range to better serve customers like you.

Posted 1 month ago

“Great service with excellent updates and speedy delivery!”

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Posted 3 months ago

“I ordered small but a little bit tight on me. Medium a perfect fit. Retail assistants in shop very experienced and helpful. Easy exchange process.”

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Posted 3 months ago

“When I ordered my scarf , I asked for it to be in a gift box with a message, I was really disappointed when the scarf turned up in a massive box, no message, not as special as I would have hoped. I contacted the company, and all I got was we will respond, that never happened”

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Posted 3 months ago

Hello there, I’m sorry to hear your scarf didn’t arrive as a gift with a message and in the expected packaging. That isn’t the experience we want for our customers, and I understand why you’d be disappointed. I’ll pass your feedback to our team to review our gift options and ensure communication and packaging align with what’s promised. Thank you for letting us know, and again I’m sorry for the frustration this caused.

Posted 1 month ago

“The quality of the of coat was excellent, but the overall quality was let down by the packaging especially as a Xmas present”

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Posted 3 months ago

“Perfect 🤩.”

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Posted 3 months ago

“Buy regularly from Hobbs so disappointed in the way this dress is designed making it fart to tight and the zip impossible”

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Posted 3 months ago

Hobbs is rated 4.4 based on 3,731 reviews