Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Hobby Lobby Reviews

2.0 Rating 361 Reviews

22 %

of reviewers recommend Hobby Lobby

Company Reviews

2.0

Based on 361 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Write Your review

Tell us how Hobby Lobby made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excited to get them, and could not wait to start my little project. Sadly I had to put that project on hold because two of the shelves were obviously chipped and the wood had splintered corners, What's worse Customer Service said that this was not considered poor quality, natural wood products are supposed to be smooth, not chipped, to replace items I would have to pay costly shipping to return, : (”

Posted 3 years ago

“I purchased an item that unbeknownst to me (and the cashier)was damaged-as soon as I opened up the wrapping-I went to Hobby Lobby with the receipt and they refused to exchange for an undamaged item-claiming that if it left the store then a damage return was not an option and even implied I broke the item-so for a $7.49 item -they have lost thousands of dollars from me-I will never walk into that store again and the manager? She needs to find another job if anyone else would hire her. This is what they call a "Christian" company?”

Posted 3 years ago

“So disappointed hobbylobby we do not ask for more than our right .. to be respected !!”

Posted 3 years ago

“They refused to let me checkout without a face covering. Even though every Governor mask mandate that I know of includes an exemption for medical reasons, which I have,Hobby Lobby didn't care. I will take my business elsewhere.”

Posted 3 years ago

“I went to the store pick up a toy where they put a price for 7.99 and never honored the price, manager was so rude and didn’t even say sorry It happened on a Saturday November 21st 2020 by 1:35 pm Security cameras can tell it is not a lie Manager just went remove sticker and walked away Very bad experience”

Posted 3 years ago

“Employees seemed overworked. A little short tempered. Also...I have seen gas station restrooms cleaner. Floor behind toilets was caked with dirt. (Kalispell Montana)..”

Posted 3 years ago

“I am a professional artist. Recently purchased several tubes of Master Touch oil paints. Mostly air and oil came out when tube opened. While using it was extremely oily. The paintings have taken a month or longer to dry. There was not much paint in the tubes, filled mostly with air and oil. Never buy them again. Extremely dissatisfied.”

Posted 3 years ago

“Online refunds do not cover shipping!!!! If you return to store you only get store credit!! Dont buy from here!!! Walmart is more customer friendly!!!”

Posted 3 years ago

“Was at hobby lobby in Erie pa today and could not believe how many people didn't have any sort of mask on and the amount of customers not having their mask cover their mouth and nose..but the best part was when I asked to talk to a manager about this he came up with his mask below his nose. All the employees in this store are very helpful and pleasant. Our cashier said that if we have to wear a mask all day the least a customer that's in the store for a short time could wear a mask and wear it correctly. This is unfortunate because this is such a great store.”

Posted 3 years ago

“Horrible customer service. Their employees are terribly rude and unhelpful.”

Posted 3 years ago

“Packaging was terrible it was just put in a box & brown paper just put on top, packing was awful now I have to go to to store. Sorry to say but I won't order online from them again.”

Posted 3 years ago

“They do not believe in paying for birth control. Well maybe that is why they sell items that affect both reproduction and sadly shed phtlates that cause hormone disruptions even in babies. Look how hard I worked to decopague these cute little Hobby Libby trunks only to my horror to find they are toxic!! So I took reponsibility for researching and will cover them with a safe coat paint..no thanks to them😕.”

Posted 3 years ago

“For a Christian Store, they sure are rude to people. I was behind a lady in the Pensacola Florida, Davis Hwy location in the return line today and she was trying to return a little doll from the dollhouse area.. she had a receipt and she had her packaging she kept saying over and over the package was opened when she bought it.. then she pointed to the return policy on the cash register that said they'd happily return any item with a receipt .. they absolutely would not refund that for her.. the manager that came up and talked to her about it was rude also.. I ended up leaving the store I was so disgusted with the way they were treating her and I went to Joann and found what I needed.. I will NEVER shop at Hobby Lobby again and I hope that lady leaves them a bad review!”

Posted 3 years ago

“I was at the store in Virginia, MN today and had a wonderful experience! I needed some photos custom framed, wasn't sure how to even start. Dani, a Co Manager, came to help me. She had patience and kindness, she helped me out. She had them ready for me in about an hour. Was very pleased with her service! Always have a great experience at this store! I'm looking forward to my next project I need help with.”

Posted 3 years ago

“Love the store, but over the years I have had horrible experiences with the managers, the most recent was today at the Janesville location, I had a complaint about people not wearing masks at this horrible time in Wisconsin, he was disinterested, spoke rudely and monotone and didn’t even respond in a professional manner, being a Christian based store, I feel you need not only professional managers , but one that listens to concerns of his customers, he seemed actually his was upset I spoke about health concerns, I had another experience with a very rude woman manager couple of years ago , it was a horrible experience. I was with family and she knew I was upset about her demeanor. This experience was also very unprofessional. He was older with gray hair and I am not happy to go back in to that store. Please find good managers that have a good moral heart and get rid of the ones that are just there for the money!!! He should be blessed he still has a job, please address this ASAP, will for sure tell others of his unprofessional behavior.”

Posted 3 years ago

“I love this store. I've found cute home decorations for a fair price.”

Posted 3 years ago

“zero knowledge of item location in the store, booted out of line due to employee purchase and the casher has no common since. If you customer only has one item and the coupon will not work on it.. Please let them know so they do not have to get into another line.”

Posted 3 years ago

“I was putting together a scrapbook for my husband who is retiring and had difficulty assembling it. I went into the Foothill Ranch store and asked for help. I was greeted by Alma, an employee, and I explained my problem. She called Barbara the assistant manager, who immediately came to help out. The two employees were so helpful and accommodating! What a wonderful experience!”

Posted 3 years ago

“I was told by an associate at one store that an item would be held for me at another location as the only one they had was broken. It was not held and therefore I missed out on the 50% sale. When inquiring if they would honor the 50% I was told by one manager (possibly assistant manager) they NEVER hold anything overnight. I had time to think about it as I was driving to get it and realized I am the customer, ready to spend money and they should be more flexible about it. When I got to the store, the assistant manager was curt and basically said, sorry - use the 40% coupon. When I pushed and said it didn't seem like good customer service she walked away without saying anything. I ask the checkout woman, "did she just leave?" The checkout woman was very understanding and kind. I even apologized for being pushy. The assistant manager came back and said the store manager said no. I left the product there. I called the store back when I left and told the manager how disappointed I was and that they didn't seem to value customer service. He had a tone that came across as, "Well, that's too bad." I won't be shopping there again. Brick and mortor stores are dying. Can't afford to treat people this way.”

Posted 3 years ago

“It's been a month and my home bound handicapped daughter still haven't received $100 worth of items. I WILL NEVER USE THEM OR SHOP THEIR AGAIN!!!!!!!”

Posted 3 years ago

«
1
2
...
9
10
11
12
13
»

Hobby Lobby is rated 2.0 based on 361 reviews