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Hobby Lobby Reviews

2.1 Rating 469 Reviews
24 %
of reviewers recommend Hobby Lobby
2.1
Based on 469 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
Greater than 78%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.2 out of 5
Returns & Refunds
Returns Process
Could Be Better

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Hobby Lobby 5 star review on 11th April 2025
Ana
Hobby Lobby 1 star review on 17th January 2025
C. Dereimer
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
28
Anonymous
Anonymous  // 01/01/2019
Hobby lobby online is beyond inept. Canceled order for no reason, double charged card, wrong tracking number, 10 days to get notified one item is out of stock, lied to about being shipped, now won't issue refund until I get, and then return package! Which they now say I won't receive for another 8 days. Never again will I spend ANY money at hobby lobby, online or in-store. Inept doesn't cover it.
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Posted 3 years ago
Customer service is terrible. Beware ordering online, if you have any issues they have very poor service & not customer oriented. Losing many returning customers.
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Posted 3 years ago
I went to Hobby Lobby in Foothill Ranch last week in order to replace some flora pieces in a pretty pot that I have. I was beautifully surprised with a very clean and organized section in the floral department. I was quickly able to locate what I wanted since everything was organized and easy to find. This section was not only clean and organized but also well stocked. Thank you for keeping a beautiful floral department.
Hobby Lobby 5 star review on 9th July 2022 Hobby Lobby 5 star review on 9th July 2022
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Posted 3 years ago
Frequently a crabby, unhelpful staff
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Posted 3 years ago
Extremely disgusted to see metal letters on one of Hobby Lobby's ads showing "TRUMP." He is a threat to America's democracy and that little bit of subtle endorsement made me decide to never shop there again. Think about it!
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Posted 3 years ago
6-17-2022 I just left HL returning a heavy mirror and purchasing a larger one. I had the nicest young man, Dominic help unload and reload. You've a great employee in Dominic, young men with his attitude these days are hard to find. Hope he has an awesome time visiting his mother in Washington. Please recognize him and thank him for me. Peggy B.
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Posted 3 years ago
6-17-2022 I just left HL returning a heavy mirror and purchasing a larger one. I had the nicest young man, Dominic help unload and reload. You've a great employee in Dominic, young men with his attitude these days are hard to find. Hope he has an awesome time visiting his mother in Washington. Please recognize him and thank him for me. Peggy B.
Helpful Report
Posted 3 years ago
I have always heard that Hobby Lobby were believers in the Lord, I would think that their employees would be a reflection of that...I was wrong. I was shopping in the Greenwood sc Hobby Lobby a week ago and overheard the manager talking to one employee about another employee! Even worse, they seemed oblivious to the fact that people were around and listening. The kind of things that that manager was saying disappointed me so badly that I quickly grabbed my baby from the buggy and left the store. I will probably never go back in that Greenwood Hobby Lobby again.
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Posted 3 years ago
I have been shopping at Hobby Lobby stores for years and very rarely run into an employee that I can tell truly wants to be there. I asked an employee (Trey) where something was and he stopped what he was doing and took me to the item and was very kind. He made sure I did not need anything else before he left. I was truly impressed, I have never had a Hobby Lobby employee do that for me. Hobby Lobby needs more employees like Trey on their team. Great Job!!
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Posted 3 years ago
Absolutely awful, terrible terrible terrible. I would never recommend shop there. Maybe find a different craft store or shop online. This was an awful experience! I’m so upset with the outcome.
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Posted 3 years ago
They went above and beyond for me taking care of an issue
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Posted 3 years ago
I was ready to check out. One cash register was busy. I walked to a vacant register at the SAME time as another customer walked up to the busy resister. I was told by one of three employees, all chit-chatting together, that I had to use register one. As soon as I got in line, the employee who refused to help me walked over to the lady in front of me, who came up at the SAME time I did, to come to the other register and she would check her out. I laid my stuff down and left.
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Posted 3 years ago
My experience with my online order delivery. I received 2 wall decor yesterday (3/31/22). The box was not sealed completely, the box was partially open. Only 1 of the picture was wrapped in plastic, the one that wasn't was slightly damaged ( with paint scrapped off). Dissatisfied!
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Posted 3 years ago
had a wonderful experience visiting hobby lobby's framing section at the Rochester NY location on Jefferson Rd (store #927). I got help from a very nice guy, Mark, who was extremely helpful. it is hard to find good employees anymore, but he definitely an exception because he went above and beyond to help me. not to mention the pricing was great. Thanks Mark!
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Posted 3 years ago
The Hobby Lobby store recently opened up in Avon I have been purchasing there since that they opened. I recently purchased a can of spray paint the instructions said to stick a screwdriver in the cap and turn it to remove the cap. Upon doing that the complete can of paint completely erupted. All the paint went on my workstation my green mat my floor in my chair and myself. I took the paint back to the Hobby Lobby store and I said I was very unhappy with what had happened and I didn't think it was fair to just get the $3.50 that can cost me. Rather than asking what would make me happy which would have been very little based upon what it happened the manager very matter-of-factly said oh you have to call the manufacturer and deal with them. I explained to him that I had bought it from Hobby Lobby and that's where the problem was and again he never even asked me what he could do to make it right again it would have been very little considering the damage you that done. I feel that these managers are not trade-in customer service they're strictly trained in making money that is the way it felt and therefore I do not need to do any more business with Hobby Lobby anywhere.
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Posted 3 years ago
They kicked us out for drawing in testing notebooks when others have very detailed drawings 😡😡😡😡😡😡
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Posted 3 years ago
I'd leave less if I could. Went to hobby Lobby in Racine Wisconsin on 3/17/22. I operate an Etsy store and Hobby lobby was my go to for basic supplies. Yesterday's Trip was a nightmare. i Asked where certain items were and was ignored, I asked if there was more of a particular items in back was very rudely told that they don't keep stock in the back, I also asked for a price check on an item and wad told by staff, there's no time to price check. It was 1 pm and other than the staff there might have been 5 customers in the store. The few things I did buy were priced on the high end of reasonable. The unfinished wood boxes are now not an item I would buy from Hobby lobby. They have raised prices on several items by as much as 500% or more. Went to Michael's and got treated much better by the staff.
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Posted 3 years ago
I have had the pleasure of dealing with Kathleen M , at your Mckinley Park Mall store in Blasdell, NY. Kathleen went out of her way to make my framing, matting a sure pleasure. She deserves to be recognized for her patients, in satisfying me as a customer. KUDOS to Kathleen M for an outstanding employee!
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Posted 3 years ago
Cute stuff, but it’s really all junk. Poorly made and they don’t back their products. Probably best for one-time-use items - party decor, give-aways, etc. stay away from wall decor and fake wood items!
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Posted 3 years ago
I prefer Hobby Lobby for crafts. I make a lot of cards. I find that they carry items like steps dies and just more to choice from Always find more choice even card stock has more of a choice. I live in Connecticut . I guess it depends on what you want. The service has always been good workers helpful.
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Posted 3 years ago
Hobby Lobby is rated 2.1 based on 469 reviews