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Hobby Lobby Reviews

2.1 Rating 491 Reviews
24 %
of reviewers recommend Hobby Lobby
2.1
Based on 491 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 65%
Accurate And Undamaged Orders
Greater than 74%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.3 out of 5
Returns & Refunds
Returns Process
Could Be Better

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Hobby Lobby 5 star review on 11th April 2025
Ana
Hobby Lobby 1 star review on 17th January 2025
C. Dereimer
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
28
Anonymous
Anonymous  // 01/01/2019
You’ve lost my business! There is nothing essential about your store. You’re risking the health and welfare of your employees, and customers. Plus, the possibility of them contracting and spreading a deadly virus. You continue to disregard the law! I hope your actions destroy your business and you have to permanently close your doors!!
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Posted 5 years ago
Very UN-neighborly store chain. They want people to get sick and die, especially if they love someone of the same sex. A despicable company.
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Posted 5 years ago
Shame on you Hobby Lobby. Your not "essential" your a f****** craft store! If you have masks that are essential donate them instead of opening your whole store and making employees work and trying to give people opportunities to defy the stay at home order for your overpriced decor.....pieces of ****
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Posted 5 years ago
I am a teacher and a crafter. I will never shop Hobby Lobby again for two reasons. First of all, you won't close your stores. Secondly, you've treated your employees like they are expendable things rather than people during this pandemic. I hope your business fails. I'll never shop there again. You've lost my loyalty because you have none yourself. Shame on you.
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Posted 5 years ago
You’re a disgrace, dangerous and irresponsible, to start with. Selfish. So selfish. Never mind the tens of thousands, hundreds of thousands of people you’re adversely affecting by staying open. PEOPLE ARE DYING. You’re obviously so arrogant and ignorant you don’t care about facts or people. I will never darken your door. My son-in-law told my daughter to stop going to HL and she wholeheartedly agreed. My husband will never shop with you again. You have lost some customers. Some will get sick or get others sick. You’re a horrible, heartless employer.
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Posted 5 years ago
Choosing to stay open when you are not an essential during the CV-19, proves you are all about the $$, not the people. I will no longer be doing business with this company.
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Posted 5 years ago
So irresponsible.The authorities need to shut you down.Un Christian.
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Posted 5 years ago
I don't know whose God you follow. I am sure my Christian God would send you on a fast trip to hell. Unless we hear within 24 hours that you will close ALL stores with employee paid time off if unemployment not available AND assurance that they will have their jobs when this is over, we will form a BOYCOTT ON ALL OF YOUR INVESTMENTS!!! For Go ds Sake's - they made you $5 Billion Dollars last year. Pathetic excuses for human beings.....
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Posted 5 years ago
Not sure what God you LISTEN to but my Christian God surely will turn you away at the gate. Give the employees (that made you $5 Billion last year) some much deserved time off and reassure ALL of them that they will have their jobs to come back to. If not, pre warning - we will have a nationwide BOYCOTT to include every one of your financial investments. This is ridiculous........ No need to hide my name
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Posted 5 years ago
What type of irresponsible "christian" company defies a state ordered mandate (Ohio) to close, and puts NON ESSENTIAL workers at risk? So tired of hypocritical evangelical wingnuts like these owners. May God "bless" them with everything they so richly deserve.
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Posted 5 years ago
Bought yarn to knit prayer shawls. Was staggered how the store in Mt Pleasant SC was not addressing public safety no hand sanitizers, nothing to wipe cart handles between customers, no social distancing and you have to buy a bag to put your purchases in.
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Posted 5 years ago
You guys are selfish, I would rather entertain my time making crafts with toilet paper and my own poop vs ever going and buying or helping you guys raise any more money. This company fired over 35 employees after covid19 shutdown leaving over 35 people without a job after the quarantine subsides. This means for over 2 months these fired employees have to find jobs in essential work or be homeless. This is not ok . They claimed god said to remain open but they just did the devils deed . Bunch of selfish business owners. Do me a favor I have never worked for them but I will never purchase from them again either. I ask you guys leave bad reviews as well because imagine it was you in this epidemic.
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Posted 5 years ago
Disgusting God will burn you all
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Posted 5 years ago
This company claims to be Christian and looking out for its employees my wife was told it was going to be closing down then nope the greedy owners keep it open I work in a food plant I am essential people need to eat arts and crafts is not essential you should be sick I hope the government comes down on you and you are forced to be shut down you claim to be a Christian and your not
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Posted 5 years ago
I have spent so much money here, I love their inventory. However, due to the owner's greed and heartlessness toward his employees, I can no longer support this business. If Mr. Green (owner) changes his selfish ways and starts treating his employees with the compassion of the Christian he claims to be, my patronage will return, as will the patronage of many people I know with the same values.
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Posted 5 years ago
The store when called told me they would not carry my newly framed picture to my car nor permit me to call in my credit card for payment. This is thetruth, they said even though I was over 60 I would have tp go to the back and retrieve the pic and take it to the cashier in the front and pay there. So, I did and explained my disappointment to the manager. Only one of five employees wore gloves. Steve was defensive and made excuses. They were not prepared and made a good example of stores to close for the pandemic. I will not be back. Ever.
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Posted 5 years ago
Why are you still open putting your employees at risk..Are you above doing the right thing . For a "religous " Company you sure don't take much care in your people or the general public. Not very jesus like of you Open tour eyes you stores are not essential. I guess you just putting profits over your personnel and the general public. Pitiful
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Posted 5 years ago
I called to see if they had what I was looking for before I drove 30 minutes to get there. When I arrived, I looked and what I wanted was not there. I walked over to a register where the obvious supervisor was helping someone. I stood there waiting my turn and he says hey how are you doing and walks away. I explained to the girl working the only register and she calls someone to help me. Turns out he’s the one that comes. I told him what he did and he then informs me that they don’t have what I came for. So I wasted an hour for a wasted round trip! Poor customer service on the manager/supervisor.
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Posted 5 years ago
My wife just tried to buy two identical candle holders that had different prices on them. One was for 14.99 and the other was 19.99. They wouldn't alter the price of the more expensive one (like every non Christian store in the world would do without question). When my wife decided not to buy either of them because of this, the snarky cashier girl said, "Okay then, have a nice day" with a fake happy voice. I called the manager because I simply couldn't believe this was their policy. I was certain this was just a case of a young cashier having a bad day, but I was dead wrong. The manager was just as snarky and rude. Amazingly, when I told him that my family would no longer be shopping at Hobby Lobby, he responded in the exact same way as his employee; "Okay then, have a nice day!" SHOCKING. Bad management = bad employees. My family went from spending a little over 500.00 a month at Hobby Lobby, to spending nothing every again.
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Posted 5 years ago
I shopped at the Taylor hobby lobby recently thinking to see if this was a pleasant work environment. I have to tell you the way I saw the manager treat the co- manager was absolutely horrible. He was totally out of hand. I would never suggest anyone to use this to build their future work experience! That poor co-manager hope he outlasts that bad manager!
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Posted 5 years ago
Hobby Lobby is rated 2.1 based on 491 reviews