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Hobby Lobby Reviews

2.1 Rating 456 Reviews
23 %
of reviewers recommend Hobby Lobby
2.1
Based on 456 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 63%
Accurate And Undamaged Orders
Greater than 78%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.2 out of 5
Returns & Refunds
Returns Process
Could Be Better

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Hobby Lobby 5 star review on 11th April 2025
Ana
Hobby Lobby 1 star review on 17th January 2025
C. Dereimer
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
28
Anonymous
Anonymous  // 01/01/2019
I ordered a little package of thin elastic from Hobby lobby, you know to keep making free masks for people and to save my other elastic for free surgical caps that I make. The total was $5 and they charged me $7 for shipping which is ridiculous. I entered in all of my correct information. I never got my package. I was never notified of anything. I was then refunded the amount of the elastic. I called and no one is answering their phones now. Weeks later I get a response that I didn’t have a forwarding address and it’s not their policy to refund shipping. Forwarding of what? You had my address. The email was so rude! I’m done with them. It’s the principle of crappy customer service from a Christian company with awful communication. 👋 ✌️
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Posted 5 years ago
The ladies room is always dirty. There was toilet paper all over the floor, and the garbage can we overflowing. There was an employee in there washing her hands she should of told her Manager someone needs to clean the ladies room. And the floor looks like it hasn't been mopped in months.
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Posted 5 years ago
I received a gift card for my birthday so I decided to order some fabric online. I placed my order using my gift card then a week later I received a email say that the fabric I ordered was out of stock and the money would be placed back on the gift card. I tried to call but due to the coronavirus nobody is answering the phone just emails. I emailed them saying I have thrown away the gift card and I would like a new gift card. I did not get a reply ever.After waiting I have to go dumpster diving and find the gift card in the trash otherwise I would have been out my $40. Now two weeks later I place another order for a bunch of scrapbooking items and it says my order failed but won't tell me why. Once again I get no help. Not very happy with hobby lobby and their online ordering service.I will never use the service ever again.
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Posted 5 years ago
I purchased a frame online. The frame itself had noticable scratches and dings. The matting that sits in the frame was cut crooked. What kind of quality assurance do they/don't they have?
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Posted 5 years ago
I wrote a review and then poof they could not accept it page not found. No wonder they have such low ratings.
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Posted 5 years ago
They advertise that they carry Weaver's cloth. Called the store in Denton Texas and they lady hung up on me then I called back she said they do not carry it and hung up again. Very rude people.
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Posted 5 years ago
After many months of sheltering in place, my 2 daughters, 2 grandchildren and my sister and I went to our Virginia Beach HL. It was fun to be out with FAMILY. While we were standing together looking at craft sets and talking, a strange man yelled to us to social distance and said again something about social distancing to us. He himself had no mask or gloves on, did NOT identify himself, nor did he apologize to us when we informed him that we were family and came together. He rudely stood there making a face at our response and then walked away. When I checked out and paid, I told my cashier about our experience, and he told me this man was the number 2 manager for this Virginia Beach store. He also told me this man had a management background from Lowe’s or Home Depot and was “rough” he also told me he kept taking his mask off and then putting it in, which is exactly what he did while we were shopping. All the while he was requiring his cashiers to KEEP a mask on. This was absolutely OFFENSIVE and VERY INAPPROPRIATE BEHAVIOR FOR ANY sales staff, let alone a store manager. I have previously brought my grown kids shopping there and bought furniture items and wall art, for them and us. I can tell you I will NEVER set foot in another Hobby Lobby. This man made such a scene accusing us when we were in an aisle with NO OTHER customers near by. Is this how you treat loyal customers?? By humiliating them and accusing them and then not even bothering to apologize? I hope and pray that you investigate this man. He is a liabilities to your brand.
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Posted 5 years ago
It was my first time to visit a store since March. I’m a senior citizen. I walked in to find a sanitizing bottle and a roll of paper towels?? First, of all common sense tells you that unless the handle to the sanitizer is clean it’s not safe. There was one cashier for no less than 30 customers in line. It’s so unacceptable. I won’t return. Please do your part to keep this virus under control. It was the bitters location in San Antonio, Texas.
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Posted 5 years ago
I paid twice as much for shipping as my products costed themselves. It’s been three weeks and the delivery date has been moved to a week later then it originally was.
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Posted 5 years ago
RESPOND TO MY EMAIL TO CUSTOMER SERVICE ABOUT ALL KY BROKEN ITEMS THAT CAME IN THE MAIL.
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Posted 5 years ago
I think it's pretty dirty that the economy opened up Hobby Lobby was supposed to open and they didn't instead they had a car lot full of cars and nobody's coming out and telling anybody anything you just left us hanging that's pretty dirty needless to say they never opened and they never put anything on their website or anything on the windows
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Posted 5 years ago
They are rude
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Posted 5 years ago
I ordered paints online and everything seemed to be fine. They waited to inform me, about a week and a half later, that the product was no longer available. I needed them for an art project, and if i had known that I wouldn’t be receiving the paints, I would’ve gone out and bought another set and gotten started. This terrible customer service has set me back two weeks now.
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Posted 5 years ago
What a disgusting display you have put on. Hopefully this is the nail in the coffin for this pathetic company. David Green, you are responsible if your employees are catching this virus. Their livelihoods and their very lives are at stake here and all you can think of them as are objects. Pawns in your game. And how dare you use peoples religion against them. Saying you have direct messages from God to pander. So now we have illegal smuggling, demanding that you have say so over your female employees bodies, and now this. If there is a cosmic force I hope they take all the Karma you have built up and slam it down on you all at once. You could have done actual good with your influence, but you chose being a parasite instead. Your a hypocrite.
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Posted 5 years ago
Unfriendly staff
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Posted 5 years ago
Hey David Green hobby supplies are NOT essential! Your rich ass puts the almighty dollar over saving human lives! Your a hypocrite!
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Posted 5 years ago
I will NEVER enter your store again! The owners are self-righteous hypocrites!
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Posted 5 years ago
I only went to Hobby Lobby once but that was once too much for the hypocrites who run this store. You so-called Christians are phonies and are treating your employees horribly during this pandemic. I hope they all find jobs elsewhere and your company goes bankrupt.
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Posted 5 years ago
Shame on a so call Christian base store. God will punish you for your falsehoods. Will never shop at any Hobby Lobby again. Your employees health and wellbeing is more important than you making a profit.
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Posted 5 years ago
So disappointing that you chose to make a profit instead of the health and wellness of your employees and the public. You always considered yourself christian base but I have come to the conclusion you just hippocrates.
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Posted 5 years ago
Hobby Lobby is rated 2.1 based on 456 reviews