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Hobby Lobby Reviews

2.1 Rating 442 Reviews
22 %
of reviewers recommend Hobby Lobby
2.1
Based on 442 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 61%
Accurate And Undamaged Orders
Greater than 76%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.2 out of 5
Returns & Refunds
Returns Process
Could Be Better

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Hobby Lobby 5 star review on 11th April 2025
Ana
Hobby Lobby 1 star review on 17th January 2025
C. Dereimer
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
28
Anonymous
Anonymous  // 01/01/2019
They do not believe in paying for birth control. Well maybe that is why they sell items that affect both reproduction and sadly shed phtlates that cause hormone disruptions even in babies. Look how hard I worked to decopague these cute little Hobby Libby trunks only to my horror to find they are toxic!! So I took reponsibility for researching and will cover them with a safe coat paint..no thanks to them😕.
Helpful Report
Posted 4 years ago
For a Christian Store, they sure are rude to people. I was behind a lady in the Pensacola Florida, Davis Hwy location in the return line today and she was trying to return a little doll from the dollhouse area.. she had a receipt and she had her packaging she kept saying over and over the package was opened when she bought it.. then she pointed to the return policy on the cash register that said they'd happily return any item with a receipt .. they absolutely would not refund that for her.. the manager that came up and talked to her about it was rude also.. I ended up leaving the store I was so disgusted with the way they were treating her and I went to Joann and found what I needed.. I will NEVER shop at Hobby Lobby again and I hope that lady leaves them a bad review!
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Posted 4 years ago
zero knowledge of item location in the store, booted out of line due to employee purchase and the casher has no common since. If you customer only has one item and the coupon will not work on it.. Please let them know so they do not have to get into another line.
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Posted 4 years ago
I was told by an associate at one store that an item would be held for me at another location as the only one they had was broken. It was not held and therefore I missed out on the 50% sale. When inquiring if they would honor the 50% I was told by one manager (possibly assistant manager) they NEVER hold anything overnight. I had time to think about it as I was driving to get it and realized I am the customer, ready to spend money and they should be more flexible about it. When I got to the store, the assistant manager was curt and basically said, sorry - use the 40% coupon. When I pushed and said it didn't seem like good customer service she walked away without saying anything. I ask the checkout woman, "did she just leave?" The checkout woman was very understanding and kind. I even apologized for being pushy. The assistant manager came back and said the store manager said no. I left the product there. I called the store back when I left and told the manager how disappointed I was and that they didn't seem to value customer service. He had a tone that came across as, "Well, that's too bad." I won't be shopping there again. Brick and mortor stores are dying. Can't afford to treat people this way.
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Posted 4 years ago
It's been a month and my home bound handicapped daughter still haven't received $100 worth of items. I WILL NEVER USE THEM OR SHOP THEIR AGAIN!!!!!!!
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Posted 4 years ago
Floral department items are marked wrong on the tag, on the shelf AND on the package. I picked three ivy garlands, priced $3.99 each, each hanging among the other IDENTICAL garlands priced $15.99. At the checkout, I pointed out the discrepancy, hoping they'd meet me half way for the error; instead, I was told by the manager that was the old price, the new price is $19.99. Christian companies should not have ridiculous price discrepancies, rude customer service, poor business practices and inability to admit their faults. So disappointed with this "CHRISTIAN" business in Pueblo. C'mon, guys, be a good example to the rest of the retail world!!
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Posted 4 years ago
employees very unfriendly-not helpful at all. they were standing around talking with each other and i was on my own to find my needs. they would point me in a direction and continue talking. i felt that they did not like their job and needed to be some where else.
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Posted 4 years ago
Wow! Was in hobby lobby in Panama city, Fl Cashier took issue with me wearing a Biden shirt, made it clear she was a Trump supporter. Also noticed all the folks in there doing inventory or reset were youngish white girls. Not ONE person of any ethnicity other than white in the entire store. Is this just another example of racism in America?
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Posted 4 years ago
Customer Service is horrible there THEY try to give you the cheapest price they can for a return! Knowing good AND well they dont ever give discounts on cricut stuff they just want you to spend more money there im giving my business to micheals
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Posted 4 years ago
Defective product.
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Posted 4 years ago
Terrible place to work. The company doesnt take care of their employees, employees get yelled at by customers who cant read and the fact that the company doesnt have maternity leave or allow accommodations for pregnant/ expecting mothers.
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Posted 4 years ago
I purchased a sewing machine less than a month from there. It was not working properly. They said they don't accept returns unless they are unopened and unused. How in the hell are you gonna know something is broke if you don't open it. I will never by anything from Hobby Lobby again. I have given Hobby Lobby a lot of business and money........Never Again. I'd rather pay more.
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Posted 4 years ago
I won’t go to a store that supports a con man for President. There’s no reason to support anyone much less him.
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Posted 4 years ago
The manager Sheryl and the Clovis location is extremely rude and goes out of her way to NOT help customers. My sister accidentally forgot her wallet at this location and when we went back to retrieve it, Sheryl refused to get the wallet for my sister. She told my very pregnant sister that she would have to stand there and wait 20 minutes before the manager would walk a few steps to get the wallet. My sister came out of the store upset and her husband had to go in. He kindly requested the wallet so that they could leave and get their 10 month old son out of the heat. The woman still refused and told home “well you can just come back later when it’s cooler outside.” We left without the wallet and my brother in law had to go BACK to the store later to get the wallet. Can’t believe they would treat people like this at a “Christian” store.
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Posted 4 years ago
THIS A VERY RACISTS COMPANY I ADVISE ANY WHO ISN'T PALE DON'T WASTE YOUR MONEY IN THIS DESPICABLE PLACE IT'S FULL OF TRASH
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Posted 4 years ago
Poor customer service, cashier Alexandra V has a horrible attitude. Not friendly at all and telling me what to do. Apparently she was having a bad day! Giving the store a really bad reputation never going back to that sore. Cinco Ranch
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Posted 4 years ago
Order copper foil tape for stained glass and I paid for the shipping. Upon receiving this item I looked on the back of package to discover a 2014 date which means that it is already expired because copper foil is expired after six months so I wanted to return it through the mail only to find out that I would again have to pay shipping. So my only choice here is to drive an hour to their store for return. I will not be doing business with them again. From now on I will buy directly from a stained glass store and in store..
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Posted 4 years ago
Recently purchased several items from the Longmont, Colorado Hobby Lobby store. Items included a seasonal candle, 5 packages of paper flowers and a bottle of the seasonal Pumpkin scented foaming hand soap. All items were placed in the same bag together. After about 3 more stops , I arrived home only to find the soap had leaked nearly completely empty inside the bag ruining everything inside the bag and soap had leaked out into my vehicle floorboard saturating the carpet mat and the carpet underneath. The bottle was still sealed at the top and no apparent holes in the bottle. Went back to the store and was refunded my money for all items. Spoke to 2 different store managers as I asked to have the carpet cleaned only where it had leaked and was given the song and dance of we have to make an incident report to home office on Monday since this incident happened on Saturday. Called the store on Monday after the store had been open a couple hours and spoke to the same manager and was informed that the protocol was to make an incident report to home office. That I am to "wait for a call from Home Office". I question why a simple carpet cleaning from a product they did not wrap is going to be a lengthy process while the soap may discolor and stain my rental vehicle.
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Posted 4 years ago
This had to with Home Office, I worked for this company for 10 yrs, left because of issues with my husband's age and health with the vires. I left with hrs of PPTO, was told I could not use them to stay home, Now they will not pay it to me Bad choice on their end, will fight them on this.
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Posted 4 years ago
A cashier, Tamara B. at the Hobby Lobby in Anson, Indiana actually corrected me today when I accidentally said, “Paper Shop” instead of “Paper Craft.” And NOT in a nice way. Was ridiculous. Then she proceeded to overcharge me on the one item I stopped in for. By the time I got through the line for my price adjustment, I was going to be late to pick up my child from school. She was rude and condescending. I have shopped this store since it opened and have never seen her before. Check yourself Tamara. You’re going to give the store a bad image with poor customer service.
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Posted 4 years ago
Hobby Lobby is rated 2.1 based on 442 reviews