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Hobby Lobby Reviews

2.1 Rating 456 Reviews
23 %
of reviewers recommend Hobby Lobby
2.1
Based on 456 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 63%
Accurate And Undamaged Orders
Greater than 78%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.2 out of 5
Returns & Refunds
Returns Process
Could Be Better

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Hobby Lobby 5 star review on 11th April 2025
Ana
Hobby Lobby 1 star review on 17th January 2025
C. Dereimer
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
28
Anonymous
Anonymous  // 01/01/2019
Please read every sale sign CAREFULLY (even if they’re paragraphs long they are not for the merchandise they are hanging all around) because they just put them wherever apparently. I tried to purchase two wall signs off a shelf of ALL wall signs. It had 3, 50% off signs posted on just the side I selected from, (8 signs on the whole thing) so I mistakenly assumed they were RELEVANT to the merchandise they were plastered all over but NOPE that’s just for table top deco according to the cashier...wtf!?! Hang it on the table deco then. There was not one table decoration on any side of that display...So we will just shop online from a company that can post it’s actual prices, ya know an honest one. Sadly I’m not surprised one bit it’s a “christian” company trying to rip people off. Not too mention all their lost looking employees, either that or the ones that don’t want you to ask them anything and glare at you so you don’t. 25+ years as an artist and customer and I won’t be back.
Helpful Report
Posted 4 years ago
Ordered merchandise from Hobby Lobby. Never received my merchandise. Hobby a Lobby recused to file a claim for list/stolen merchandise. According to Fed Ex Hobby Lobby is suppose to file a list/Stolen claim with its Fed Ex Account representative to investigate. Fed Ex alleges they left merchandise at my front door Friday. Not true at all. One item from this order was delivered by UPS. I received the item with no problem. The other 9 items were never delivered by fed ex. Hobby Lobby online customer service Reps and Sups are rude, nasty, and unprofessional. They basically told me I have to take a list and stated that they are not going to file a claim because fed ex is not going to investigate. Both of these companies are horrible and have terrible reviews. I personally feel that they are in cahoots. A lot of these companies are taking advantage of the pandemic and trying to make up for lost revenue by preying on their very own customers. I will never deal with this company again, but I will file a complaint with every agency possible. This is totally unfair.
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Posted 4 years ago
One of the most horrible experiences I had at hobby lobby is costumer service at the cashier not at fabrics this cashiers are there just get paid they are not kind at all I always go with my kids and they don’t seem to have patient very disappointed at that it is not my first time going there and I usually go to different ones and all of them have terrible costumer service at cashiers
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Posted 4 years ago
Very disappointed that the front panel of the dollhouse that I received wasn't included in the box. Customer service was of no help, just directing me to call the manufacture. My first and last time using Hobby Lobby!
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Posted 4 years ago
Hobby Lobby is a Greedy company. The most recent thing they did was take away the 40% off coupon that they offered since for one regularly priced item and they have had that since the day they I opened. During a pandemic while people are hurting financially they take that away they should be ashamed and to call themselves a Christian company they are far from that. I will no longer shop there and Michael’s and Jo Ann fabric will get all my business now
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Posted 4 years ago
Very disappointed they lied. Said once the coupon stopped they would have more items discounted but it’s the same sales every week they always had.
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Posted 4 years ago
SO disappointed Hobby Lobby no longer offers ANY coupons!! I used to shop at Hobby Lobby at least once a week. There is a nearby Michael's, Joanne's and Hobby Lobby, I always chose Hobby Lobby due to the wonderful 40% coupon, well no more! I may as well go to Michael's or Joannes since they at least offer 20% off coupons. Hobby Lobby, so many of us are disappointed with your choice!! Bye bye.
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Posted 4 years ago
It no longer offers the weekly coupon and a lot of the generic art supplies are not included in the sales.
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Posted 4 years ago
They got rid of their 40% off coupon and prices are still ridiculous. No reason to go here anymore!
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Posted 4 years ago
Hi all Hobby Lobby fans, just a friendly reminder to never order from Hobby Lobby online, they have no cancel link and refuse to provide you with a pre-paid shipping label or refund shipping.
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Posted 4 years ago
I went to our local Hobby Lobby to purchase a small amount of fabric to repair my chair. When I approached the counter the employee started to lecture me about "being kind"! Apparently a man who was standing off to my right and not at the counter had been there first. I didn't notice him because my peripheral vision isn't good. I told the man to go ahead but be insisted that I go ahead. Then the employee goes to the rack orders me to step back. Just a really bad attitude! I will never go back!
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Posted 4 years ago
My local Hobby Lobby refused to honor my 40% off coupon from their phone app! They said they no longer honor it but before I went I pulled up the coupon. It was good until March 27. Today is the 26th. If they are not going to honor it, why is it still on the app! I felt like I was being ripped off big time. From now on I will do all my shopping at Michaels!
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Posted 4 years ago
Every time I go to the Laredo store the manager always acts that I am stealing.I am a Christian and I see what he is doing. I use to like to go to the store but how many other people feel that they are stealing. Bad training of the managers there and unprofessional.I feel that I am targeted every time I go but now I will not go and I will tell others not to go!
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Posted 4 years ago
You no longer have on line coupons. I was told covid hit hobby lobby hard so they did away with them. Really? I went to your store in Ocala Florida and purchased $261 of items for a nursery some of which were not on sale. Got home and hung everything on the walls. The person working the register said that if I brought my receipt back the next week they could check the item number and could adjust the price of the items that went on sale. She said nothing about having to bring the items back in. When I got to the store I was told I would have to bring the items in. Well that cost me around $50-60. Won’t shop there again.
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Posted 4 years ago
The lines in this store just DO NOT MOVE.
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Posted 4 years ago
50% off posted everywhere in store. I get up to register & before being rung up. The cashier says you have to pay full price for these items. I said, they were hanging on the end cap with a sign posted 50% off. I was told in small print it is 50% off for table top items. This is so misleading!! Not to mention I stood in line for 20mins or more. I don't care to shop at this store ever again.
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Posted 4 years ago
Hobby Lobby customer service is poor. I waited in line for 30 minutes. Informed the floor manager that the two ladies at the register are very slow. She was not friendly and told me to just wait patiently you for the are trainees at the register. I told her to open another register for the line was getting longer and people are waiting for so long. The store is at Landmark Plaza. This is suppose to be a Christian store but the manager is not at all kind and sympathetic to the customer. I’m not impressed with this company.
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Posted 4 years ago
They no longer have 40 percent off coupon an there is model kits an they were way over priced
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Posted 4 years ago
Horrible customer service. Had to wait in line for 30 minutes. Cashier would not call for assistance.
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Posted 4 years ago
I ordered two shelves only for them both to be damaged when they arrived. And the company does not allow exchanges or returns in store for damaged items. And the process for returning online is a serious pain.
Hobby Lobby 1 star review on 7th March 2021 Hobby Lobby 1 star review on 7th March 2021 Hobby Lobby 1 star review on 7th March 2021 Hobby Lobby 1 star review on 7th March 2021 Hobby Lobby 1 star review on 7th March 2021
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Posted 4 years ago
Hobby Lobby is rated 2.1 based on 456 reviews