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Hobby Lobby Reviews

2.1 Rating 440 Reviews
22 %
of reviewers recommend Hobby Lobby
2.1
Based on 440 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 61%
Accurate And Undamaged Orders
Greater than 76%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.2 out of 5
Returns & Refunds
Returns Process
Could Be Better

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Hobby Lobby 5 star review on 11th April 2025
Ana
Hobby Lobby 1 star review on 17th January 2025
C. Dereimer
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
28
Anonymous
Anonymous  // 01/01/2019
It no longer offers the weekly coupon and a lot of the generic art supplies are not included in the sales.
Helpful Report
Posted 4 years ago
They got rid of their 40% off coupon and prices are still ridiculous. No reason to go here anymore!
Helpful Report
Posted 4 years ago
Hi all Hobby Lobby fans, just a friendly reminder to never order from Hobby Lobby online, they have no cancel link and refuse to provide you with a pre-paid shipping label or refund shipping.
Helpful Report
Posted 4 years ago
I went to our local Hobby Lobby to purchase a small amount of fabric to repair my chair. When I approached the counter the employee started to lecture me about "being kind"! Apparently a man who was standing off to my right and not at the counter had been there first. I didn't notice him because my peripheral vision isn't good. I told the man to go ahead but be insisted that I go ahead. Then the employee goes to the rack orders me to step back. Just a really bad attitude! I will never go back!
Helpful Report
Posted 4 years ago
My local Hobby Lobby refused to honor my 40% off coupon from their phone app! They said they no longer honor it but before I went I pulled up the coupon. It was good until March 27. Today is the 26th. If they are not going to honor it, why is it still on the app! I felt like I was being ripped off big time. From now on I will do all my shopping at Michaels!
Helpful Report
Posted 4 years ago
Every time I go to the Laredo store the manager always acts that I am stealing.I am a Christian and I see what he is doing. I use to like to go to the store but how many other people feel that they are stealing. Bad training of the managers there and unprofessional.I feel that I am targeted every time I go but now I will not go and I will tell others not to go!
Helpful Report
Posted 4 years ago
You no longer have on line coupons. I was told covid hit hobby lobby hard so they did away with them. Really? I went to your store in Ocala Florida and purchased $261 of items for a nursery some of which were not on sale. Got home and hung everything on the walls. The person working the register said that if I brought my receipt back the next week they could check the item number and could adjust the price of the items that went on sale. She said nothing about having to bring the items back in. When I got to the store I was told I would have to bring the items in. Well that cost me around $50-60. Won’t shop there again.
Helpful Report
Posted 4 years ago
The lines in this store just DO NOT MOVE.
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Posted 4 years ago
50% off posted everywhere in store. I get up to register & before being rung up. The cashier says you have to pay full price for these items. I said, they were hanging on the end cap with a sign posted 50% off. I was told in small print it is 50% off for table top items. This is so misleading!! Not to mention I stood in line for 20mins or more. I don't care to shop at this store ever again.
Helpful Report
Posted 4 years ago
Hobby Lobby customer service is poor. I waited in line for 30 minutes. Informed the floor manager that the two ladies at the register are very slow. She was not friendly and told me to just wait patiently you for the are trainees at the register. I told her to open another register for the line was getting longer and people are waiting for so long. The store is at Landmark Plaza. This is suppose to be a Christian store but the manager is not at all kind and sympathetic to the customer. I’m not impressed with this company.
Helpful Report
Posted 4 years ago
They no longer have 40 percent off coupon an there is model kits an they were way over priced
Helpful Report
Posted 4 years ago
Horrible customer service. Had to wait in line for 30 minutes. Cashier would not call for assistance.
Helpful Report
Posted 4 years ago
I ordered two shelves only for them both to be damaged when they arrived. And the company does not allow exchanges or returns in store for damaged items. And the process for returning online is a serious pain.
Hobby Lobby 1 star review on 7th March 2021 Hobby Lobby 1 star review on 7th March 2021 Hobby Lobby 1 star review on 7th March 2021 Hobby Lobby 1 star review on 7th March 2021 Hobby Lobby 1 star review on 7th March 2021
Helpful Report
Posted 4 years ago
So they take away their 40% discount which was horrible considering most of the things I want or need are never on sale. The cashier at the Brooksville store was more focused on just running away and literally took my money and ran; that's AFTER I realized my bill was 75 dollars OVER what it should have been. I had to wave down other people to help me understand why my bill was so high. Well, Hobby Lobby is NOW beginning to do what other retailers do which I absolutely despise- they're flagging items as sale items and THEN when you get up to the cashier it's not on sale. The best part, the person in front of me bought the same item and hers was on sale however mine was not which makes zero sense. Then they wouldn't honor it after we pointed it out. Unless they bring back the Old Hobby Lobby ways I will not be returning and will take my money elsewhere. Shameful considering the amount of money I have spent there time and time again.
Helpful Report
Posted 4 years ago
I was standing in line and as I approached the register, the cashier shut her register down. The quality of the products were subpar. I will not be returning!
Helpful Report
Posted 4 years ago
They will no longer have 40% off coupon What they may have %off in store May not be what you need. JoAnn still have 40% off plus 20% of total. Not shopping at hobby lobby any longer unless they have percentage off of what I need!!!
Helpful Report
Posted 4 years ago
Awful place. I love crafting and being creative. Craft and hobby stores are usually my favorite places to go. I went to the hobby lobby on wiles road in fort Lauderdale fl. Upon entering there was no hello, or greeting from the various employees standing around. I just went on in. I asked one employee where did they have gilding paint and he immediately said they don't have it. I went on on my own and found it. I really did not feel welcomed here. I will not be returning. I will stick with Joanns and Michaels.
Helpful Report
Posted 4 years ago
BUYER BEWARE!!!!!!!!!!!!!!!!!!!! BUYER BEWARE!!!!!!!!!!!!!!!!!!!!! I spent appx. $50.00 today at hobby lobby which means I made a human mistake to support the green family's billion dollar company and realize after I had paid that HOBBY LOBBY DOES NOT have restrictions on face masks or the 6ft. rule. Non-color females were walking around store like it was 2018. My close circle of family and friends were informed of this practice. The 30%-50% discounts do not compare to a human life. This will be the last time I shop there. BUYER BEWARE-------------------BUYER BEWARE-----------------
Helpful Report
Posted 4 years ago
Tried to order gift card online...app would not let me pay so I called customer service to buy a gift card...rep took my order...says will be delivered by ups 2 days...WRONG!!...Called cust svc today...4 days later...was told it takes 10 days...rep could not find my order...FAlSE ADVERTISING...WEB SAYS 2 DAY UPS DELIVERY AS WELL..so...now my gift won't arrive on time...SUCKS!!...now im out money because I tried to do business with this company...asked to speak to supervisor & got sent to voice mail....still no call back...4 hrs later...not happy...i'll never spend another dime with this lame company...im so sorry I called them!!
Helpful Report
Posted 4 years ago
Hobby lobby was short in change and customers needed exact change I offered to give them 15 dollars in quarters and 5 in dimes the manager refused and said we cant do that so I guess it's better for them to inconvenience customers or have them walk off because of a change issue. Sometimes helping out and doing the right thing is not always good. Hiring more managers with customer service and sales experience is best. Just because you worked somewhere as a manager or jumped from job to job for 20-30 years dont always mean you have experience.
Helpful Report
Posted 4 years ago
Hobby Lobby is rated 2.1 based on 440 reviews