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Hobby Lobby Reviews

2.1 Rating 442 Reviews
22 %
of reviewers recommend Hobby Lobby
2.1
Based on 442 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 61%
Accurate And Undamaged Orders
Greater than 76%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.2 out of 5
Returns & Refunds
Returns Process
Could Be Better

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Hobby Lobby 5 star review on 11th April 2025
Ana
Hobby Lobby 1 star review on 17th January 2025
C. Dereimer
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
28
Anonymous
Anonymous  // 01/01/2019
Tried to order gift card online...app would not let me pay so I called customer service to buy a gift card...rep took my order...says will be delivered by ups 2 days...WRONG!!...Called cust svc today...4 days later...was told it takes 10 days...rep could not find my order...FAlSE ADVERTISING...WEB SAYS 2 DAY UPS DELIVERY AS WELL..so...now my gift won't arrive on time...SUCKS!!...now im out money because I tried to do business with this company...asked to speak to supervisor & got sent to voice mail....still no call back...4 hrs later...not happy...i'll never spend another dime with this lame company...im so sorry I called them!!
Helpful Report
Posted 4 years ago
Hobby lobby was short in change and customers needed exact change I offered to give them 15 dollars in quarters and 5 in dimes the manager refused and said we cant do that so I guess it's better for them to inconvenience customers or have them walk off because of a change issue. Sometimes helping out and doing the right thing is not always good. Hiring more managers with customer service and sales experience is best. Just because you worked somewhere as a manager or jumped from job to job for 20-30 years dont always mean you have experience.
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Posted 4 years ago
Yvonne, front end person was rude and wouldn't let me question the receipt. She just kept saying, it is discounted. 1 was and 1 was not. 1 was on sale, therefore, maybe it wasn't? But, the fact that she wouldn't listen or let me ask if that is why it wasn't discounted was rude. Also the cut fur was not discounted, but I didn't even try to ask about that. Then she stood on top of me the whole time?barely 4 in. Apart. I said that's not necessary, I'm not going to give the young lady a hard time. She said, she's new, but the person in front of me ($115. Purchase) paid repeatedly with coupons on her phone and she didn't come over 1 time? I waited in line a good 15 minutes, but she could not listen and told me to go back to fabrics and ask there? She was rude and dismissive of me.
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Posted 4 years ago
This place is what gives Christians a bad name. I’m disappointed and quite frankly mad. I ordered my stuff on the 27th. I had slowly been shopping the days prior. It’s set up top if I spend $50 or more I get free shipping so I added a few more things to my cart and after I placed my order I was surprised to see that the shipping was $11. I spent over $50 and it stated at the top it would be free shipping. I still haven’t received my order and today is 5 February. I just called wondering about the free shipping and she said that my order was shipped out on the 28th which was a free shipping day but the prior day wasn’t a free shipping day. WHAT?! The fact that I still don’t have my stuff when everyday when I track it it says it will be here that day. I’ve called 5 times now and it’s still days away. I won’t be shopping with them again.
Helpful Report
Posted 4 years ago
My experience was with hobbylobby.com I ordered a cricut easypress ($200 plus tax). Apparently even though I was able to order it, it was sold out?? No email, no phone call (they of course have all your info Lord knows)...9 days later, I decided to call...stupid person couldn’t even find my order...I requested a supervisor call me. Days later, I FINALLY got a call. Said she could do nothing. No gift card, no online credit. Just a bunch of heartless, empty, thoughtless apologies. Done with Hobby Lobby. Should be more Christian customer service oriented individuals.
Helpful Report
Posted 4 years ago
Couldn’t find an item. Walked each aisle twice with my grandson. My clerk in sight anywhere. So we waited by framing a good five minutes, but clerk was busy helping a customer. Went to front register to ask for help. Clerk couldn’t help me, he directed me to a manager (presumably, wearing a shirt and tie.) all he did was point towards back of store and tell me he couldn’t leave the front store area.he suggested taking my question to the clerk in framing. My grandson and I set down our other potential purchases and left the store: Amazon got a $70.00 order from me.
Helpful Report
Posted 4 years ago
I purchased 2 small baskets and 1 large three days ago. The large did not fit so I tried to return it today! Because the price tag is mostly torn off (which it was when I bought it and a manager had to get the price for my cashier) now with a receipt and 3 days later I can’t return it! I very rarely return anything anywhere I really think about my purchases! This is disgusting to me! I will never shop at Hobby Lobby again!
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Posted 4 years ago
Went to Hobby Lobby to buy three pieces of felt. Stood in line for 30+ minutes because Hobby Lobby has the slowest checkout I have ever experienced. And, of course, they had few cashiers as well. It was an altogether horrible experience and I will never go back.
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Posted 4 years ago
No seasonal items in the season they are in! Went in and online and Christmas/Winter sold out before December!!!!
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Posted 4 years ago
I went to a Hobby Lobby with my mother and had a horrible experience. There were multiple customers not wearing masks, including one rude lady who called me “childish” because I was talking to my mother about masks, and the employees did nothing. A cashier told us flat out that they don’t tell customers to put on masks. Aside from all this, some of the ornaments we liked at looked low-effort.
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Posted 4 years ago
I like hobby lobby at KOP. But I Was looking for fabric the woman who was working there was degrading, demeaning and discriminating because of how I look when I went in the store. I want my discount 80% She said" oh you know your math" and I replied that I am a nurse and I can count . The way she responded was not appropriate. Staff should not judge people and be treated with respect regardless on how they are dressed coming to store. Please educate your emoloyees.
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Posted 4 years ago
The employees that work there are very rude. I purchased two Pez dispensers at $1.99 each. With tax that would have been $4.31. So, this is what the girl said I owed. I hand her $10.31. Then she looks at the money and said this is what your giving me. It's $3.98. I told her you said $4.31. She just looked right at me and didn't say anything. And then gave me my change back. No apology. As I guess on those particular items come up as food so no tax. She was very rude. I find a lot of the employees are very rude. And I thought Hobby Lobby was a Christian affiliated store.
Helpful Report
Posted 4 years ago
Stopped in on a Monday afternoon very few customers in store. Many cashiers standing waiting for a customer to go through their line. I had a return, a women with a full cart stepped in front of me to cash out and she had no return. I was holding a table that I wanted to exchange for one that was not damaged. Instead of the cashier suggesting to the women to go to one of the other cashiers standing doing nothing she rang her up. I asked if one of the other cashiers could help me she said no. I waited and when it was finally my turn I told her I wanted to exchange the table She asked me if there was another one in the store. I told her I didn’t know and didn’t want to walk around the store looking while holding a table. She would not even ask an employee to look for me. Finally I asked her to call someone. Someone came over walked down one aisle said no they don’t have anymore. I asked if another store might have one and he told me to call. I asked if he could call and he said no. I can understand if they were busy but there was only a hand full of people and many employees standing around waiting for a customer. I had spent over $150.00 two days before.I will go across the street to Home Goods from now on and will be returning everything! Very poor service all around !!!!!
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Posted 4 years ago
Excited to get them, and could not wait to start my little project. Sadly I had to put that project on hold because two of the shelves were obviously chipped and the wood had splintered corners, What's worse Customer Service said that this was not considered poor quality, natural wood products are supposed to be smooth, not chipped, to replace items I would have to pay costly shipping to return, : (
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Posted 4 years ago
I purchased an item that unbeknownst to me (and the cashier)was damaged-as soon as I opened up the wrapping-I went to Hobby Lobby with the receipt and they refused to exchange for an undamaged item-claiming that if it left the store then a damage return was not an option and even implied I broke the item-so for a $7.49 item -they have lost thousands of dollars from me-I will never walk into that store again and the manager? She needs to find another job if anyone else would hire her. This is what they call a "Christian" company?
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Posted 4 years ago
So disappointed hobbylobby we do not ask for more than our right .. to be respected !!
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Posted 4 years ago
They refused to let me checkout without a face covering. Even though every Governor mask mandate that I know of includes an exemption for medical reasons, which I have,Hobby Lobby didn't care. I will take my business elsewhere.
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Posted 4 years ago
I went to the store pick up a toy where they put a price for 7.99 and never honored the price, manager was so rude and didn’t even say sorry It happened on a Saturday November 21st 2020 by 1:35 pm Security cameras can tell it is not a lie Manager just went remove sticker and walked away Very bad experience
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Posted 4 years ago
Was at hobby lobby in Erie pa today and could not believe how many people didn't have any sort of mask on and the amount of customers not having their mask cover their mouth and nose..but the best part was when I asked to talk to a manager about this he came up with his mask below his nose. All the employees in this store are very helpful and pleasant. Our cashier said that if we have to wear a mask all day the least a customer that's in the store for a short time could wear a mask and wear it correctly. This is unfortunate because this is such a great store.
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Posted 4 years ago
Horrible customer service. Their employees are terribly rude and unhelpful.
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Posted 4 years ago
Hobby Lobby is rated 2.1 based on 442 reviews