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Hobby Lobby Reviews

2.1 Rating 442 Reviews
22 %
of reviewers recommend Hobby Lobby
2.1
Based on 442 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 61%
Accurate And Undamaged Orders
Greater than 76%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.2 out of 5
Returns & Refunds
Returns Process
Could Be Better

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Hobby Lobby 5 star review on 11th April 2025
Ana
Hobby Lobby 1 star review on 17th January 2025
C. Dereimer
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
28
Anonymous
Anonymous  // 01/01/2019
I asked the supervisor in the fabric section if the fabric was still 30%off since I didn't see the signage anymore. She told me they stopped the 30% and instead it was now 25% off all the time. I had about 20 different bolts that I asked for 2 yards of each. It took the lady an hour to cut it, and when I went to the check out, they informed it was only every other week that the fabric was on sale now, and this was not the week. I explained what the supervisor had told me, went back to the department with a manager to confirm what I was told, and the manager over rode the supervisor who said she was mistaken. Needless to say, the manager would rather keep the cut fabric instead of selling it to me for the 25% off, just to prove a point instead of honoring what the supervisor originally told me. I walked out without purchasing a thing, and my basket was loaded!! I hope they have fun trying to sell all that cut fabric, and they have definitely lost me as a customer!
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Posted 4 years ago
Terrible customer service at checkout and girls are typing in the prices well that’s ok if they get it right and then I said cancel all that and let me start over I may have taken item I assumed she rang up and threw it in the go back cart so she freaked out another cashier had to take over no one even attempted to be kind or nice these girls were all fleshy that’s the opposite of walking in the spirit I never shop there I didn’t know they type the price in their self and I didn’t know they get in trouble if they cancel an order before it’s paid!!!!! What if a customer left their wallet at home or thought they had their card and didn’t and they had no cash so you’re telling me cashiers are in trouble for this and jeapordizng their job???? I never heard of such a thing what awful customer service yuk🤧🤮😪😷
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Posted 4 years ago
I was shopping in the Hobby Lobby in Nampa Idaho and they do have the plexiglass up and they are wearing masks which I feel is everybody's right to or not to. I am in customer service myself and deal with people everyday all day long in a very close surrounding. I had step to the side of the plexiglass to see what my total was ringing up at and also to put stuff in my cart that was in front of me when the customer service representative came up and asked me to step back behind the plexiglass. I told her that I also was in Customer service but that they probably needed to make their plexiglass longer so people can step aside and put things in their cart. She said that I was just standing there on the side however I was trying to watch my total on the register. I have had several bad experiences in this store the people are rude. On my last visit I did see a manager chewing out an employee that was trying to set some items up in an aisle in front of everybody which I did report to the store manager. Everyone was super excited when you guys first came to open up now all I hear is bad stories about coming to your store. You guys are christian-based and I get it but half of the employees in there act like they're better than everybody that's coming into shop. Your store has become very uncomfortable to shop in and the overall feeling of it is definitely not Christian! I guess I'm going to have to pray a little harder that a Craft Warehouse makes its way to Nampa Idaho! Feel free to contact me.
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Posted 4 years ago
In Louisiana a mask is required.....customers were being allowed to shop....employees had mask around their necks....what is wrong with this picture...I too am ready for covid to behind us BUT it will never be unless rules are followed!!!!!
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Posted 4 years ago
Love hobby lobby and what they sell but just seems every time me and my daughters go there we always feel the tension the racism. Seems like they only like their own race which is white like most of the workers there. Sad that when we go on there we feel this way.
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Posted 4 years ago
Employees and Managers do not greet you, asking for assistance is obviously an imposition ... great store, but the energy of the staff does impact the “fun” factor in a trip to Hobby Lobby
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Posted 4 years ago
my wife went to buy something that was 90%off the store manger said it was missed marked and would not sell it to her and gave my wife a hard time the 90%off sticker was on the piece she wanted and he was very rude and just walked a way
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Posted 4 years ago
For two years straight I have tried to order things for a birthday online at Hobby Lobby. Both years they say it didn't go through or they couldn't find my order. I checked with my credit card company and everything was okay on their end. So Hobby Lobby was trying to sell objects that they didn't even have in stock near the Fourth of July. Pitiful business model. Pitiful customer service. I won't be back.
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Posted 4 years ago
Racist company. Knowingly and actively excludes products that acknowledge the existence of people other than whites.
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Posted 4 years ago
i went in to buy glue with my grandma, immediately upon entering one of the workers grabbed her by the arm and then drop kicked her into isle 7.
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Posted 4 years ago
Do you know some stores you go into, and immediately you feel uncomfortable for being 'different' well that's Hobby Lobby! They treat you like garbage if you're anything but white and their pricing is ridiculous. I went to store (last time mind you) and wanted to buy a indoor pot since they have 50 percent of all pots and when I went to check out and use the coupon, they said it was a 'your price' item you can't use with that. I felt like smacking me head because EVERY pot had 'your price' on it and this happened to me every time I try to check out their and i've had it, enough is enough. This white racist company won't be getting any of my money.
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Posted 4 years ago
I purchased two items, and the cashier felt the need to tell me the price of each and ask me if I still wanted them. She said, “ this pattern is $20.00.” I said, “yes”. She said, “ it costs $20.00 do you still want it? “. And I froze and just said yes. She leaned over to look inside my handbag that was in the shopping cart seat, might I add that my hand bag is clear and see through but she honestly thinks I would try to hide something in there. I felt horrible. I literally drive 45 minutes to the nearest hobby lobby. She made me feel terrible and I will never go back. Her name is Amy Jo and she works at store #459 in Glenn Allen Va. if that matters to anyone.
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Posted 4 years ago
Hobby Lobby is a sh*thole!! On 3 separate occasions I’ve visited hobby lobby and been VERBALLY ABUSED by its workers. As a minor, this is extremely unsettling and made me feel unsafe to be there. They also claim to have “religious morals” but I’ve seen them be deliberately racist, sexist, and homophobic. If that wasn’t enough, hobby lobby donated over 14 million dollars to white lives matter. They are a disgusting company and I have filed reports about them again and again. My safety and well-being is threatened whenever I enter a hobby lobby store and somehow they’re still getting away with it. Go to michael’s, joanne’s, anywhere else. Hobby lobby you suck *ss.
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Posted 4 years ago
Purchased an item yesterday, an eraser, used it ONCE, immediately realized it was garbage (kneaded rubber, just smushed into my hand when I put pressure on it!) and they said they don’t return used items.. even those clearly BARELY used and with a receipt to prove date of purchase. Horrible policy, especially considering their prices! $8 for an eraser is NOT cheap.
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Posted 4 years ago
Emails ignored. 2 orders made on same day, only 1 received. Cannot get answer .....terrible service
Hobby Lobby 1 star review on 18th June 2020
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Posted 4 years ago
I ordered a little package of thin elastic from Hobby lobby, you know to keep making free masks for people and to save my other elastic for free surgical caps that I make. The total was $5 and they charged me $7 for shipping which is ridiculous. I entered in all of my correct information. I never got my package. I was never notified of anything. I was then refunded the amount of the elastic. I called and no one is answering their phones now. Weeks later I get a response that I didn’t have a forwarding address and it’s not their policy to refund shipping. Forwarding of what? You had my address. The email was so rude! I’m done with them. It’s the principle of crappy customer service from a Christian company with awful communication. 👋 ✌️
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Posted 4 years ago
The ladies room is always dirty. There was toilet paper all over the floor, and the garbage can we overflowing. There was an employee in there washing her hands she should of told her Manager someone needs to clean the ladies room. And the floor looks like it hasn't been mopped in months.
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Posted 4 years ago
I received a gift card for my birthday so I decided to order some fabric online. I placed my order using my gift card then a week later I received a email say that the fabric I ordered was out of stock and the money would be placed back on the gift card. I tried to call but due to the coronavirus nobody is answering the phone just emails. I emailed them saying I have thrown away the gift card and I would like a new gift card. I did not get a reply ever.After waiting I have to go dumpster diving and find the gift card in the trash otherwise I would have been out my $40. Now two weeks later I place another order for a bunch of scrapbooking items and it says my order failed but won't tell me why. Once again I get no help. Not very happy with hobby lobby and their online ordering service.I will never use the service ever again.
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Posted 4 years ago
I purchased a frame online. The frame itself had noticable scratches and dings. The matting that sits in the frame was cut crooked. What kind of quality assurance do they/don't they have?
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Posted 4 years ago
I wrote a review and then poof they could not accept it page not found. No wonder they have such low ratings.
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Posted 4 years ago
Hobby Lobby is rated 2.1 based on 442 reviews