holidaycottages.co.uk Reviews

Name: holidaycottages.co.uk
Rating: 4.37

4.4 Rating 1,729 Reviews

84 %

of reviewers recommend holidaycottages.co.uk

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4.4

Based on 1,729 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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holidaycottages.co.uk 2 star review on 16th October 2025

Kate Fitzmaurice

holidaycottages.co.uk 5 star review on 14th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We booked 3 cottages to visit a family member in the UK. Our deposits totaled over $2,000. Very sadly, that family member passed away unexpectedly, and we needed to cancel our trip well in advance of our travel date. I understand the policy is no refund on deposit but one of us also purchased insurance and even that was denied because our aunt who died was not immediate family. Please do not book with this company and don't bother with insurance. I cannot express how awful they have been to us. For peace of mind, book with any other company but not Holiday Cottages.”

Helpful Report

Posted 3 months ago

“Easy to book and Durley Barn B was ideal for a person needing a rest. Felt that everything was safe for my wife with dementia.”

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Posted 3 months ago

“We have had 2 holidays with holiday cottages and everything is good kept well informed from booking until you go on holiday. And all the cottages we have been in both have been amazing .”

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Posted 3 months ago

“DO NOT USE HOLIDAY COTTAGES.CO.UK - they will rip you off! I made a booking online for Little Hill End Stables - Reynoldston and noticed that I had made a mistake with my dates; I had booked 5 days instead of 7. I telephoned with 2 MINUTES of the booking and explained my error, politely asking if the dates could be changed. Holidaycottages.co.uk insisted on STILL CHARGING ME £75, on top the £50 I had already paid for the booking charge. The booking was made at 20:58 on 26 Jan and I telephoned at 21:00. Booking reference 8877487. DO NOT USE THIS COMPANY AND BOOK ELSEWHERE. They have zero respect for their customers.”

Helpful Report

Posted 3 months ago

“Simple booking process. Erratic customer service spoilt our stay.We looked ahead to note extremely cold weather forecast. We contacted to check heating arrangements were adequate. False assurance provided that there would be plenty of logs to last our whole stay. Not true. Living room heater totally inadequate so without the log burner it was cold. Snow and yes that icy cold that made us check things with the company beforehand meant it was not possible for us to get logs. Did not feel that evenings sitting in kitchen was what we had paid for. Assurance that heating on well before our arrival time was correct. Appreciate the weather made life tricky for everyone but response to complaint by phone was useless. Thanks to neighbours who helped us out,”

Helpful Report

Posted 3 months ago

“No2 The Old Station Master's House Fowey Sat 27th December/4th January/8 day's. Lovely Apartment, clean and tidy Three complaints.1 Both toilets seats BADLY STAINED and discoloured 2 More information needed on underfloor heating controls 3NO heating upstairs in Living area Having said ALL that we would happily return”

Helpful Report

Posted 3 months ago

“We loved our stay at Furrow Lodge, Somerton. A very high spec holiday let. Clean, and modern. Furrow Lodge is not far from Yeovil, Bath, Wells and Glastonbury, all worth a visit. The Red Lion Inn is just under a mile walk down the road and provides a good choice of excellent food. We had everything we needed for a lovely restful stay and highly recommend you visit this lovely lodge.”

Helpful Report

Posted 3 months ago

“We loved the location right by the chain ferry. Accommodation excellent with a very pleasant basket of groceries and wine. Kitchen well appointed with numerous pots and pans. Bedrooms comfortable and warm. First floor balcony offered spectacular views overlooking the harbour. Would happily recommend. We will return.”

Helpful Report

Posted 3 months ago

“Fabulous cottage ! This was our second New year spent there . There is nothing I would change, the new bathroom has made it perfect. The EV charger is a real bonus. We will be back.”

Helpful Report

Posted 3 months ago

“A beautiful place to stay. Everything was perfect. The cleanliness to all the amenities, the owners were so welcoming. A great location. We have stayed in so many cottages/lodges and we have never re-booked the same place until now. We will be back next New Year.”

Helpful Report

Posted 3 months ago

“Easy to book.”

Helpful Report

Posted 3 months ago

“Booked many Uk breaks with you and always found the most wonderful properties at a great price”

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Posted 3 months ago

“All simple straightforward booking and great cottage”

Helpful Report

Posted 3 months ago

“Do not use this company- appalling customer service”

Helpful Report

Posted 3 months ago

“excellent cottage everything you need and beautifully clean and welcoming. The welcome pack was lovely and my granddaughter loved the hot tub but the most appreciative member of the family was our chocolate labrador who loved the underfloor heating in the conserrvatory . I cant recommend this property enough”

Helpful Report

Posted 3 months ago

“Exceptional customer service, prompt responses and super choices of properties and cater for all party sizes”

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Posted 3 months ago

“Lots of suitable options to view, with enough information to locate a suitable property and the booking was quick and easy.”

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Posted 3 months ago

“The Lodge was lick home from home, clean and with everything needed”

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Posted 3 months ago

“The cottage was spotless and owner very helpful. But for 8 people the kitchen was much smaller than we expected to cook for 8 people. Also only 1 TV in the whole house so no where to just go and chill and watch especially for the kids. So a couple of TVs in the house would be more appealing. But lovely setting and beautiful house.”

Helpful Report

Posted 3 months ago

“We had an absolutely lovely Christmas week at Bishop’s Retreat cottage in Docking, North Norfolk. The property went beyond our expectations with it being even cosier than it promised from the description, yet more spacious and easily accommodating the 5 of us. The kitchen with dining table was just right to eat comfortably and still cook without any trouble. The large range cooker made it possible to cook all the many components of Christmas dinner simultaneously. It was a real pleasure and unexpected surprise to find very tasteful Christmas decorations had been put up in the living and kitchen areas - a lovely touch! The wood burning stove worked better than any I’ve had before and because we always choose a property with one we know how difficult and ineffective they can be! The enclosed garden we had especially chosen for our dog was lovely even at the time of year and I could tell it would be amazing in summer with the plants and shrubs it has. It was too cold to sit out at the garden table and chairs provided but in warmer weather it would be great for meals. A minor issue with one of the radiators on our arrival was resolved within an hour or so of reporting it to the owner, when a friendly and clearly extremely capable engineer attended and that was on Christmas Eve when it could easily have been a different story. We will certainly be back when visiting Norfolk as the location is ideal for a range of different excursions.”

Helpful Report

Posted 3 months ago

holidaycottages.co.uk is rated 4.4 based on 1,729 reviews