holidaycottages.co.uk Reviews

Name: holidaycottages.co.uk
Rating: 4.33

4.3 Rating 782 Reviews

84 %

of reviewers recommend holidaycottages.co.uk

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4.3

Based on 782 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

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holidaycottages.co.uk 5 star review on 7th September 2025

Helga Lewis

Anonymous

holidaycottages.co.uk 4 star review on 7th September 2025

Mark Crossley

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy booking experience with the right amount of emails and correspondence being sent prior to our stay. The cottage for our 5 night stay in East Sussex was perfect and just what we needed.”

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Posted 2 weeks ago

“Very spacious and was a awesome venue. We had a party of sixteen and we had the cottage next door as well, the weather was awesome which helped as it was a bit echoey indoors with everyone talking. The mattress we had was a bit uncomfortable (upstairs first bedroom) But venue was very clean and very well equipped and we an awesome time and we would recommend to any large parties”

holidaycottages.co.uk 4 star review on 20th August 2025

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Posted 2 weeks ago

“Avoid this company! Strongly do not recommend!!! Review for Hydrangea Cottage (Booking Ref: 377883) We were extremely disappointed with our experience at Hydrangea Cottage and sadly had to leave immediately after arriving. The property was in an unacceptable condition: • Floors were visibly dirty • The sitting room had mould and clearly had not been cleaned • The fridge still contained expired milk, coffee, and biscuits, leaving a very strong smell • Dust and spiders were everywhere – my husband has a dust allergy, so it was not safe for us to stay This was not at all what was advertised on the website. The photos and description suggested a welcoming, well-kept property, but the reality was the opposite. After a long journey, the last thing we expected was to arrive to such poor standards. We booked this holiday in good faith and expected the property to be clean and ready. Instead, our holiday was disrupted before it even began, causing us a great deal of stress and disappointment. I cannot recommend this property or the company based on our experience. Julia W.”

holidaycottages.co.uk 1 star review on 20th August 2025

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Posted 2 weeks ago

“I have given 5 stars for the property itself. Perfect location, especially for someone able to use stairs, but with limited ability to go out walking, to enjoy the sea views from the property. The welcome wine and biscuits were a lovely touch, as were the tea bags, coffee, dishwasher tablets etc. Everywhere was spotless; thank you, lovely cleaning lady! The property was well equipped for self catering and the open plan living area enabled all to enjoy sea views, whether cooking or eating at the kitchen end, or relaxing in the sitting area or out on the little balcony. The cost would mean that I would have to save quite hard to be able to treat my niece to a holiday at Craster Waves again, but I'm getting that piggy bank ready! I hope that next time I'll have fewer difficulties than I had this time in trying to make the booking with the Holiday Cottages website, though I'm glad to have eventually made the booking successfully by phone.”

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Posted 2 weeks ago

“Website is clear and easy to use. Also accurate description of property. Booking is straightforward and updates before arrival are informative.”

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Posted 2 weeks ago

“Lovely place to stay - they were absolutely brilliant and helpful - would definitely book again. Many thanks for being wonderful!”

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Posted 2 weeks ago

“This was a beautiful comfortable holiday home. So clean with everything we needed. Would recommend this highly. A welcome pack was a nice kind touch. Home from home. Thankyou.”

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Posted 2 weeks ago

“Fantastic location on the doorstep is the beach. Car parking was easy to find, secure and several spaces available. The living room, kitchen and bedrooms were modern and spacious. Good showers. We had a great stay and would highly recommend.”

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Posted 2 weeks ago

“Cottage was very clean and comfortable. I had a email from the owner saying about looking after her home, as she had new white sofas and flooring so no shoes to walk on the new floor! Gave 4 stars as I have never paid a damage deposit that you do not get back if no damage, so would think twice before using holiday cottages again”

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Posted 2 weeks ago

“Old school house Holt Norfolk, Beautiful cottage but absolutely filthy. The whole place is awful The bathroom especially , Poo under the toilet the seat didnt sit on the pan correctly, the bath was grimy the floors disgusting , No cleaning products left for us to clean the place , The hoover didnt work hence the dirty floors . Beetles all over the floors constantly. The windows nailed shut so place was damp and cold so had to put heating on every time we were inside , which was in good working order.The blinds were water stained , The sofa disgusting , fullm of stains and sagging badly no support to it , spiders webs everywhere full of dead critters. For the cost it was disgusting we left early as we just couldnt stomach it . Have sent photographic evidence to complaints department but no response yet , would not recomend this company.”

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Posted 2 weeks ago

“Booking process was easy and straightforward. As our holiday approached we were kept informed about all we needed to know. Would happily use again and recommend to friends and family.”

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Posted 2 weeks ago

“Very easy to book”

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Posted 2 weeks ago

“A large offer of cottages.”

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Posted 2 weeks ago

“Great property located in the centre of Abersoch. Very comfortable accommodation for 4 people plus 4 legged friends too. Ample parking for one car but a bit of a squeeze for the second one.”

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Posted 2 weeks ago

“It's easy to book an apartment through the good website. If you have a question you wil receive an answer very quickly. We stayed for two weeks in the nice Nautilus apartment Point Break in Westward Ho!, which is a cozy place close to the stunning beach. Thera are a lot of activities en nice shops. The apartment has a private parking for your car, one large bedroom and bathroom. Finally three comments: The bed is too smal and the mattress has sagged. The sofas are not really comfortable and one of the blinds did not work anymore, so we couldn't really see outside. But still, we've had a fantastic holiday!”

Helpful Report

Posted 2 weeks ago

“Avoid this company! I have already raised my dissatisfaction with the Complaints Team but unfortunately, my concerns have not been properly addressed. Instagram awareness seems working much faster than emails.Despite my attempts to follow up, my messages have been ignored by email and I have not received a clear or fair resolution and a full refund. Booking ref: 377883 Hydrangea Cottage I am writing to formally raise a complaint regarding the state of the holiday home I recently booked through your company for the first time… and last time. (4 August 2025) Unfortunately, upon arrival, we were extremely disappointed to find the property in an unacceptable condition. Specifically: • The floors were visibly dirty • The sitting room had mould and had clearly not been cleaned. • The fridge had not been emptied and there was a strong unpleasant smell. Including expired milk,coffee and biscuits. • Spiders everywhere, dust. My husband is allergic to dust and we were not able to stay at this property because of his medical condition. This lack of cleanliness was not only unhygienic, but it also completely undermined our holiday experience. We chose your company expecting a certain standard of accommodation, based on your website’s descriptions and photos, which were clearly not met. We left the property straight away. Given the inconvenience, discomfort, and the time we spent trying to deal with the situation I am requesting a full refund.I also urge you to investigate the cleaning and maintenance standards at this property to prevent future guests from experiencing the same. I do want to stress that when we arrived at Hydrangea Cottage, the last thing we expected was to be faced with an unclean property. We had travelled with our family to enjoy our holiday 5 hours — not to immediately begin chasing customer services or waiting for cleaners to return. The property should have been ready for us on arrival, as that is the standard we paid for and reasonably expected. Having to contact someone to ask for basic cleanliness is not part of what should be required from a guest. Unfortunately, this situation disrupted the start of our holiday and caused us unnecessary stress and disappointment. Kind regards, Julia Wilson”

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Posted 3 weeks ago

“Booked a beautiful house in Wales for 9 of us.Parents, children and grandkids. It exceeded our expectations by a mile. Everyone had a great time and our kids asked us to do this again, next year, so Im presentlytrying to choose another fab venue!”

holidaycottages.co.uk 5 star review on 17th August 2025

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Posted 3 weeks ago

“We made a late booking and everything went smoothly. We had a lovely week staying at The Barn in Callington. The owners were very helpful and the accommodation was lovely.”

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Posted 3 weeks ago

“Easy booking / payment process and friendly service, which felt personalised. When we had to amend our booking to reflect the passing of our dog the agent sent a lovely sympathetic comment as part of the confirmation of the amendment. And .. the cottage we used at Coity View, Blaenavon, was perfect for our needs in every way. Would use Holiday Cottages again with confidence”

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Posted 3 weeks ago

“Easy booking process, cottage exactly as described, quick response to an additional request. Will use again.”

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Posted 3 weeks ago

holidaycottages.co.uk is rated 4.3 based on 782 reviews