holidaycottages.co.uk Reviews

Name: holidaycottages.co.uk
Rating: 4.37

4.4 Rating 1,879 Reviews

85 %

of reviewers recommend holidaycottages.co.uk

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4.4

Based on 1,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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holidaycottages.co.uk 2 star review on 16th October 2025

Kate Fitzmaurice

holidaycottages.co.uk 5 star review on 14th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booking was easy cannot complain. Unfortunately the holiday let Stybarrow Fold, Windermere was extremely disappointing. Property was extremely tired and in need of decoration and upgrading in the lower bathrooms. Shower cubicle was dangerous very slippy with nothing to grab onto, we did mention this to the agency and they sent a couple of shower/bath mats to use via Amazon, thank you. We had faulty radiators, reported but not fixed during our visit. Carpets throughout were severely stained and dirty along skirting boards. Breakfast room furniture was mixed and looked scruffy. We were asked to remove the bed linen and just leave the pillow and mattress protecters on, we did only to find brown/ orange stains on the pillows and mattress protectors! Kitchen was in need of a good clean, oven was greasy and food crumbs left from previous holiday makers! External bins were left partially full with previous people waste, I guess this is unfair as it’s due to the bin collection, however, it’s off putting. Garden furniture was old and in need of a clean, again I guess that’s harsh as it was spring, however, for £3k for a weeks holiday it would have been nice to be able to use the furniture. Compost bin in the corner of the garden was disgraceful, it’s has been ransacked by feral and there were partly composted bags and food scraps everywhere, reported to the agency and the owners were not prepared to have it cleared away. The solution the agency/property owners gave was to make sure the dogs didn’t go to that area of the garden, The agency then agreed to send a handyman to clear it, but that didn’t happen during our stay. We ended up with a very sick dog, and cut our stay short to get home. The welcome pack was an absolute joke and more of an insult, I must add it wasn’t there on arrival it came about 3 days into the break. To finish on a good point the views from the property were amazing hence 2 stars.”

holidaycottages.co.uk 2 star review on 6th May 2026

Helpful Report

Posted 1 month ago

“ease of booking and rapid response and clear instructions”

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Posted 1 month ago

“We had a fabulous stay at The Cabin, the property was immaculate and decorated to a high standard. The location was perfect for us and would definitely like to return in the future.”

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Posted 1 month ago

“Thank you for reminding us! As you know we couldn’t go because of emergency treatment and operation followed by 24 hr care of our Labrador. We paid the full price and had to leave it empty. The owners weren’t prepared to let us visit again out of their main season at a reduced rate. So we won’t be visiting “again”. Have to say it has dented our relationship with Holiday Cottages as well. Very sad! Peter Turner”

Helpful Report

Posted 1 month ago

“Sheiling barn is a great cottage well equipped and spacious. We’ve booked several cottages through holidaycottages.co.uk and they’ve all been of a high standard and well administered. This was the best so far. However they are expensive and this time we had to take our own towels hence only 4stars.”

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Posted 1 month ago

“Excellent location just by South Beach. Very well equipped and great with allocated parking”

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Posted 1 month ago

“enjoyed our stay comfortable just right for what we needed as a base to see family and join in a very happy occasion and visit places it was clean ok a little tired in places the staff were polite and helpful. Cafe very nice good selection of food&drink if we need to come to this area again will look to stop again.”

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Posted 1 month ago

“We loved our second stay at Tomkyn cottage as much as our first!”

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Posted 1 month ago

“Very poor – not as described Extremely disappointed with this stay. The property was dirty on arrival (sink, oven, shower, and even the dishwasher full of dirty pots). Towels smelled awful, even the replacements. Multiple issues throughout: - Oven/microwave didn’t work - Toilet constantly running - Windows dirty, some mouldy, and not closing properly - Poor lighting and impractical layout Basic essentials were missing or wrong: - Only half a toilet roll for 3 people - No welcome pack (despite being advertised) - No instructions for anything - Incorrect WiFi details - No cleaning equipment Also had safety concerns (no outside lighting on stairs). Complaints were poorly handled – including the suggestion of sending a 12-year-old to clean, which was completely inappropriate. No proper resolution during the stay. Overall, not clean, poorly maintained, and not worth the money. Would not return.”

Helpful Report

Posted 1 month ago

“Superb cottage as described on the website. Very smooth booking process and issue with cleaners not leaving the key sorted out extremely promptly.”

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Posted 2 months ago

“We had a great holiday and would have given a five star review. However we left a glowing review with one area we thought needed improvement. The company then edited the review and took the comment out. So I don’t trust their reviews.”

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Posted 2 months ago

“What a fantastic stay we had at Rosie’s Retreat, everything was well catered for and the internet speed was great”

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Posted 2 months ago

“We thoroughly enjoyed our week at Hotspur cottage, the cottage had everything we needed for us & our dog. Cottage was spotlessly clean, warm & had amazing views towards Rothbury, would definitely return”

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Posted 2 months ago

“Easy and informative booking. Amazing cottage!”

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Posted 2 months ago

“Easy to book, great communication through process”

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Posted 2 months ago

“nice place good all round acomadation”

Helpful Report

Posted 2 months ago

“nice place good all round acomadation”

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Posted 2 months ago

“Excellent accommodation and exactly as described. I love the need to know section which encapsulates all the relevant information in a simple menu. A welcome pack was included which was appreciated as it contained milk and cereal and prosecco! I have used holidaycottages.co.uk several times for family breaks and have always been happy with my choice based on the information given.”

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Posted 2 months ago

“Straight forward and easy to book”

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Posted 2 months ago

“We had a fantastic long weekend at this wonderful cottage - we were welcomed with a beautiful Easter hamper with local produces. The cottage had everything we needed and more. We loved the area as well - great hikes and pubs to finish - would definitely go back”

Helpful Report

Posted 2 months ago

holidaycottages.co.uk is rated 4.4 based on 1,879 reviews