holidaycottages.co.uk Reviews

Name: holidaycottages.co.uk
Rating: 4.37

4.4 Rating 1,512 Reviews

85 %

of reviewers recommend holidaycottages.co.uk

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4.4

Based on 1,512 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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holidaycottages.co.uk 2 star review on 16th October 2025

Kate Fitzmaurice

holidaycottages.co.uk 5 star review on 14th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from start to finish booking holiday.”

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Posted 4 months ago

“Really lovely cottage every thing we needed brilliant”

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Posted 4 months ago

“This is the third time I have booked with you I find the process quick and easy contacting them has always been a pleasure and staff are professional like booking early and being able to pay a little each month makes budgeting affordable thanks again we love little owl barn and the owners are very friendly”

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Posted 4 months ago

“The booking process for Yr Daflod in Brecon was smooth with regular contact. The premises was excellent and the rooms even bigger than the photos and they made them look spacious. I knew the location and it was great as expected. The carparking space was convenient but only for a small/medium sized car. A second doorkey would have been handy with 3 of us. We had an extra key cut and left it in the property of course. Milk and Welsh cakes left for us were appreciated.”

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Posted 4 months ago

“Booked Lugger Lodge, Swanage, for 7 nights commencing 25/7/25. Photos and descriptions on Holiday Cottages website really appealed to me. It was a special anniversary and the ‘romantic hideaway’, tastefully furnished with nautical decoration sounded just what I wanted for a gift for my husband. The ‘cute dining table for a romantic dinner’ pursued me to take a bottle of good champagne with us. Reality was, a mean, cramped garage like space with a small bathroom extension. There was no dining table, just a small battered console against a wall with instructions on how to dismantle and reconstruct the console to make a dining table to fit the limited space. Small sofa with worn cushions and a small wall mounted TV completed the tasteful furniture. A makeshift wardrobe of coat hangers in a narrow recess was covered by a curtain held with a heavy rod, the whole fixture fell onto me when I moved the curtain. We left 27:7 at 9 am. We would have left within hours but last minute accommodation is difficult to find at peak holiday times. We went to the Travelodge in Poole. Our long awaited holiday ruined. The holiday company reminded me that they cannot resolve such problems, they are only Agents and I must deal with the Owner who has no email and doesn’t answer his phone.”

holidaycottages.co.uk 1 star review on 5th August 2025

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Posted 4 months ago

“Fairly last minute booking. Easy to sort out. Regular updates and things to think about before coming.”

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Posted 4 months ago

“Easy company to contact. Everything done promptly and efficiently. Nice staff at Fowey.”

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Posted 4 months ago

“Great holiday home, good location, very clean and well equipped.”

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Posted 4 months ago

“Very easy to book and I found the staff very responsive. We did not have any issues with our booking and the cottage we booked was lovely. Would definitely book through Holiday Cottages again.”

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Posted 4 months ago

“Easy to book but there were some issues with the cottage and although we contacted the company we didn’t get a resolution to the missing parking pass whilst we were away and haven’t heard if they’ll sort out the other issues.”

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Posted 4 months ago

“What a glorious location in the heart of the Forest of Dean. Summer time in such a beautiful rural location has been restorative and much needed. The cottage and grounds has all one needed for family of 3-4 with well behaved dog. All creature comforts and modern amenities available. We loved this cottage and location and we will be back. This is not suitable for small children or those with mobility issues due to m8ner cottage stairs and slope up to cottage from road side parking. We will be back!!”

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Posted 4 months ago

“Straight forward booking procedure and good info between booking and the holiday. My only quibble is that now arrival info, local directions etc are not available till two weeks before start of holiday. Makes planning hurried. From memory this info used to be available once full payment was received.”

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Posted 4 months ago

“A fab stay in a peaceful location”

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Posted 4 months ago

“Lovely place. Very friendly owners.”

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Posted 4 months ago

“There’s an excellent selection of properties and locations to choose from. The information provided for each letting is comprehensive and very helpful. For example: my husband always requires off street parking outside the property. The website is easy to use and once you have booked Holiday Cottages keep you well informed and updated about anything you need to know. They’re also friendly and helpful if you need to phone them with a supplementary question.”

holidaycottages.co.uk 5 star review on 4th August 2025

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Posted 4 months ago

“All the information and the cottage itself were perfect.”

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Posted 4 months ago

“Lovely cottage, exellent location for our purposes. Well appointed , withgood quality furniture abd facilitien. Very clean and tidy when we arrived.”

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Posted 4 months ago

“Really lovely relaxing cottage”

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Posted 4 months ago

“I would give zero stars if I could for… I would give zero stars if I could for human empathy My husband (34) who has Motor Neurone disease found out that he now has to have an operation to insert a feeding tube-PEG the same dates as a booking we made with this company through Air B&B , we asked if we could move the booking to end of September as we understood that there wasn’t any refundable options , hoping the host had a heart and would do it discretionary given our circumstances, but no … pretty awful really, so now on top of our horrendous situation we are now £1500 out of pocket , which now stops us from booking any more breaks to make memories whilst we can because this company is heartless . Do not book through this company Date of experience: 01 August 2025”

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Posted 4 months ago

“No problem up to the stage where holiday cottages took our money . On arrival there were no instructions about any of the equipment. We rang the management company who were very prompt in getting the television working.I then sat down on one of the balcony chairs and the rusty tubular steel broke, narrowly missing my thigh. On inspection all the chairs were badly rusted and dangerous.The whole place , though clean, seemed neglected. The owners ,who were abroad do not seem to care about the property. I do not think it is the fault of the management company. There was no welcome pack and no visitors book. I think holiday cottages need to inspect the properties more carefully. I was asked for feedback about the cottage and I informed them about all of the above, but I received no reply. It seems that once the company has your money, that is the end of their involvement, so why ask for feedback ?”

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Posted 4 months ago

holidaycottages.co.uk is rated 4.4 based on 1,512 reviews