Homebase Reviews

Name: Homebase
Rating: 1.89

1.9 Rating 948 Reviews

21 %

of reviewers recommend Homebase

Company Reviews

Questions

Metrics

1.9

Based on 948 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

ph:+44-34-50778888

Email:

order.enquiries@homebase.co.uk

Write Your review

Tell us how Homebase made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We needed kitchen worktops and various other bits to re vamp our kitchen and bathroom . Saw Homebase Lincoln was having a clearance and made the 60 mile round trip to see what they had on offer . Spotted some oak worktops and got Luke, a customer assistant, to help pick 4 matching ones. Then a bathroom Tallboy but didn't have one in white but Martyn arranged to have one sent from another store and added to our delivery.......When we got home found we were short on the worktops phoned them up and asked if another top could be put on the order and asked if Luke could find another that matched the rest.. no problem.....The problem came to pay for the extra top ...no phone payments taken and we couldn't get in to Lincoln before delivery on the Friday.....spoke to David (I think) over the phone and explained our predickament ....The problem was solved and everything arrived on the Friday .....Every one who we had contact with at the Lincoln store was polite and more than helpful. great bunch of Guy's.”

Helpful Report

Posted 7 years ago

“I bought a plastic maxi bin shed and some parts were missing which was very annoying as I'd started to build it over 5 miles from the store so I went back in to the morecambe branch and spoke to Steve Taylor who sorted it straight away and was so nice and helpful doing so I couldn't complain as the service I got was second to none I was very happy thank Steve for doing such a good job”

Helpful Report

Posted 7 years ago

“Chepstow branch, I went to get some hacksaw blades from your store. After looking through the poorly organised shelves which were an absolute mess. I couldn't find any. Asking two members of staff who showed no interest and treated me as if I was an annoyance by asking!! Went to customer service two members of staff who carried on talking to themselves in a private conversation while I was standing there waiting. Sent on another chase in the store and no luck. Poor service and wholly ignorant staff. Went to screwfix afterwards and will again from now on to get service and stock.”

Helpful Report

Posted 7 years ago

“At the Gloucester branch the staff are always polite, friendly, approachable and professional. They are always willing to assist and will go out of their way to ensure that you have everything you require for a project. The store is well stocked and clean. Items are usually fairly priced in comparison with other stores.”

Helpful Report

Posted 7 years ago

“Travelled 17 miles to Inverurie branch to enquire about getting ne kitchen , what a mistake that was after trying to find someone who knew anything I was finally joined by a lady who seemed Incapable of answering the simplest of question about kitchen design , the place was also a disaster area just a mess , If they are not concerned about the look of thier store then I could Imagine what a kitchen from homebase would look like , will take my business elsewhere , don't waste your time going to homebase ...”

Helpful Report

Posted 7 years ago

“Homebase is a weird shop. Some of their stuff - like bags of screws - is outrageously expensive but other stuff is fairly good value for money. In general, there is a bit of chaos, prices missing, items out of stock. Feels a bit like the place doesn't really know what it's doing.”

Helpful Report

Posted 7 years ago

“We have purchased a real Christmas tree from Homebase for the past several years because they have been good quality. This year our £42 tree has not even lasted a week before having shed half of its needles. Normally we can get a good look at the tree before buying but this year most of them were already bagged so very difficult to judge quality and freshness. Very disappointed and extremely fed up with the constant hoovering of needles and unable to put our presents under the tree. Will look else where next year.”

Helpful Report

Posted 7 years ago

“Just purchased Snowy Larch 6 ft artificial tree,very pleased with it.But it has a very strong smell.Thinks it's the snow effect.Hope this does not last too long.”

Helpful Report

Posted 7 years ago

“I purchased a dimplex fire and found the product cheaper elsewhere. returned to the store in Orpington and they priced matched it and were very helpful with no quibbles Thank you Laura for your assistance and helpfullness”

Helpful Report

Posted 7 years ago

“Purchased new kitchen from Washington homebase everything arrived on time Fitted it ourselves even with basic diy no problems fitting Needed some advice from linder regarding hinges but easily sorted out If you need any help or advice about new kitchens this is the best place to go”

Helpful Report

Posted 7 years ago

“Bought a glass topped garden table and chairs from Homebase in Broadstairs in April. In July the glass top exploded in such a violent and spectacular fashion that shads of glass flew off in all directions!!! It was very frightening, as not 10 minutes before it happened, 3 of us had been sitting at the table. As I said to the customer service people, if a child had been sitting there it would have taken their face off. When I went back to the store it had closed down so I had to deal with everything by Email. I was told that all of my photos would be passed to HQ for them to investigate the exploding glass. I also requested a replacement table, without a glass top, which they sent me, but this table was smaller than the one I had and not entirely suitable. After this I was just basically ignored and my requests for information on the investigation in to the exploding glass until I got annoyed and started to call and Email them again. At that point I was just fobbed off with them emailing me a standard report on toughened glass and how a fault can sometimes allow it to shatter in to small pieces, not shards, and therefore making it safer. RUBBISH. I have photographs of how frightening and dangerous this explosion was and they have just fobbed it off. DO NOT buy any glass topped tables from Homebase I have no confidence in them and they are dangerous for your family.”

Homebase 1 star review on 10th December 2017

Helpful Report

Posted 7 years ago

“Visited Homebase in Rayleigh on 3rd December to purchase a real Christmas tree. I like a tree that not only looks good but is affordable. One of your employees was excellent in helping me as I must admit I am a bit fussy when it comes to buying my Christmas tree. His name was Nick and he had top customer skills. Nothing was too much trouble for Nick, he was so helpful. I left the store extremely happy with my purchase.”

Helpful Report

Posted 7 years ago

“Store in Leamington has definitely gone downhill. Seems to be one ginormous jumble sale, boxes everywhere, displays with cheap stuff blocking the aisle, making it a very difficult experience if you have a pushchair. Went in last week and was hugely disappointed by the Christmas display. Rather than it being displayed beautifully in a Winter Wonderland type experience, there were stacks of cardboard boxes with christmas trees and piles of cheap baubles in plastic bags. Stack 'em high, sell 'em cheap came to mind. Nothing now in terms of nice home accessories etc. Plants can be very hit and miss also, some nice if they are fairly fresh, others dry and dying. And to top it off I came looking for something, which i didn't know the name of at the time, (silica gel sachets), so I was trying to explain to the staff member by saying they are normally in shoeboxes to keep moisture out. She then suggested we'd go round the store trying to find items that might have them in and then "nick them".... she wouldn't even back off when I was politely trying to explain I just wanted to buy them. It was so awkward and embarrassing.... Now I only go if I really need something desperately, but absolutely not for the experience and getting some inspiration for our home. Such a shame!”

Helpful Report

Posted 7 years ago

“Good price on karcher powerwashers”

Helpful Report

Posted 7 years ago

“Co’s a waist of space been waiting over 6 months for then to fix our shower”

Helpful Report

Posted 7 years ago

“Very good service. I asked a member of staff about getting some paint mixed. He was quick and friendly, and when I asked about other products, toilet roll holders and blinds he took me to the areas where these were displayed and made helpful comments.”

Helpful Report

Posted 7 years ago

“don't ever get them to do your bathroom, been a year now and still problems. Sower not working properly for over 6 months now and they tell me can't get anyone to fix it till after Christmas”

Helpful Report

Posted 7 years ago

“I am saddened about Homebase contents/items in the store since the company takeover. They no longer supply cushions, bed clothes, cutlery etc. The store is boring. Before the takeover you could buy great items (cushions/mirror) decorate as well as buying paint.”

Helpful Report

Posted 7 years ago

“Very efficient store experience. from entry to locating purchase to checkout very easy and trouble free shop with no hold ups”

Helpful Report

Posted 7 years ago

“Both Colchester stores now look like a jumble sale. Boxes of stock all over the floors causing possible trip hazards. Won’t be going to another Homebase again.”

Helpful Report

Posted 7 years ago

Homebase is rated 1.9 based on 948 reviews