The Home Depot Reviews

Name: The Home Depot
Rating: 1.65

1.7 Rating 1,228 Reviews

15 %

of reviewers recommend The Home Depot

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Metrics

1.7

Based on 1,228 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 26th May 2025

110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I get a call from delivery person saying they will arrive in 45 mins, 10-15 mins later they show up saying the previous customer only needed a drop off so they’re early. They should have called to tell me that the time would be adjusted.”

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Posted 4 years ago

“Special Ordered a washer/dryer. After waiting over 3 months.....First attempt...driver said wrong item on truck. Turns out he couldn't even read a label! It was on truck and he was supposed to come back the same day with it. He never did. Rescheduled...after NUMEROUS calls and HOURS later. 4 days later...now driver supposedly can't deliver due to a "personal issue". Home Depot customer service actually said "good luck" and that was it. They said they had no control as they do not do their own deliveries. It is handled by the appliance company who hires the cheapest they can find and have no backup. So we tied up 2 entire days and now rescheduled again. No way to do business. Cancel again and I will be cancelling order and wanting my money back!”

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Posted 4 years ago

“If you want a suicide. Order from homedepot online. I bet their business model and customer service is to make you mentally screwed and eventually die. Take my advice and get this scamsters out of the marketplace”

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Posted 4 years ago

“DO NOT USE FOR HURRICANE WINDOWS PLEASE READ THIS IF YOU ARE THINKING OF HAVING HOME DEPOT INSTALL YOUR HURRINCANE WINDOWS IN BROWARD COUNTY FLORIDA In 2017, I hired HD to install hurricane windows. What a horror story. 1. Showed up on wrong day to install. Had to take the day off and miss work and no pay from work. Was not reimbursed btw. 2. Measured incorrectly causing 2 month delay on one of the windows. 3. Told me they DON'T USE SUBCONTRACTORS-they do and do not speak English so not able to communicate with the crew. 4. Damaged my paneling, baseboards, laminate flooring, walls, furniture, paint on walls and electric socket. Tried to patch with caulking and told me it was fixed, looked atrocious. 5. Installed the wrong tinted windows that were dirty and oily. Forgot to install some window weeps. 6. This fiasco went on until April 2021. 3.5 years.... 7. They use PGT windows, do not use them. 8. Salesman Craig Brockwell was my liaison. Stay away from. (My neighbor had a problem with him too.) 9. Kept losing managers and foremen on the job who did not know what was going on with my situation. 10. Job took so long the original permit expired and they had to get a new one which took time. 11. Sliding door does not close properly and frame was nicked and cut when installed. Smudges on window sills and caulk to seal windows had black smudges all over it. 12. White frame of sliding glass door has started to discolor with orange stains....HD came out, had no explanation. Gave me touch up paint to cover stains. 13. I had to clean up after them when they left bc they left the place filthy. 14. First inspection failed because of problems with sliding glass doors. 15. No foreman on the job that I could communicate with. 16. There is MUCH more but you get the idea. 17. The only 2 good people that helped me with this fiasco were Seth Sanford at corporate and Christopher Messon-Branch Install Manager. They tried to follow up and clean up the mess that HD caused on this job.”

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Posted 4 years ago

“I made the mistake of ordering parts online. I found 4 parts missing when the boxes arrived. I called and text about my missing parts. The people answering the phones are taught to lie and test your patience. I have missing parts and they will not help me. I am told they have to contact the "vendor" to see what they can do. The vendor is never available so you have to wait for a text, call back or e-mail which you will never receive. Now I understand why the Home Depot ratings are very low.”

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Posted 4 years ago

“Amazing customer service always great with a smile. Their pro desk is always there so you can pre order your materials and have them ready for pickup. And even if they don't have the product your looking for they can usually inquire where you can go to obtain it.”

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Posted 4 years ago

“They lied about using subcontractors. I was very disappointed with Home Depot Installation Services for windows. We were told directly that the installers would appear in Home Depot shirts with HD badges and were HD employees. Instead some non-english speaking guys came without masks. When they were done, HD insisted upon final payment even before scheduling inspection. They failed to schedule the inspection until after the permit expired and then only in response to a bad review. They also told me I would have to go to the Palm Beach County Courthouse myself to file Satisfaction Of Lien (Not necessary when not using subcontractors and should be done by the permitting company). The Installation Manager, Craig, made excuse after excuse and became rude and insulting, belittling me because of my small company before leaving. I will never trust Home Depot to tell me the truth or provide what is promised again.”

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Posted 4 years ago

“I bought a John Deere riding mower that was to be delivered and I specifically asked that it be delivered when I was home to sign for. The day of delivery it arrived around 4:30 pm, the driver rolled it off the truck into my driveway in the rain and then got in his truck and left. Ok, fine I was home. But I go outside, not knowing where the packet is or the key only to find that the back end behind the seat was dented, with what looked like rust and the paint chipping off. I immediately called called customer service to have them pick it back up, only to get the run around. The store I purchased it from, said it didn’t come from them, it was shipped from one out of state, and after 30 min on the phone with the store that sent it I was told they do an inspection and don’t know how it could have been damaged. I asked to have the driver come back, I was told they could not do that, and they didn’t even know which one to contact because it had not appeared to be delivered yet. And they use third party delivery trucks. So I’m assuming they are not even employees of Home Depot. Fast forward to yesterday Friday( April 23rd) the tractor was to be picked up, but I had to be home to sign for. I called at 11:30 am only to be told it would be picked up but somewhere between 6am-8pm. I was told I would receive a call 30 min prior to arrival. Fast forward to 5:30 pm and still nothing, so I call the manager of the store, who said she could not give me a time. I asked her to call the driver, she said that after 4-5 pm the driver don’t answer their phone. So I said” so pretty much they are done working at 4 or 5 pm, but you ask customers to stay home till 8pm for delivery or pickups? Yes pretty much she replied. I’m so done with this company and want my 2100$ returned so I can purchase a new mower, but that can’t happen till this oneNo one knows what they are doing, and all you get is I’m sorry.”

The Home Depot 1 star review on 24th April 2021

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Posted 4 years ago

“The delivery team cut a 2.5’x2 piece of linoleum out of my floor in front of the dishwasher...and did not anchor in the dishwasher, and didn’t speak English. I called Home Depot to complain and a claim was put in. Now 7 months later, of spending time on hold to get resolution, they called to say they aren’t going to come back and fix my floor or anchor my dishwasher. My dishwasher falls out when I open the door, and the piece of linoleum in front of my dishwasher slides around and gets dirt under it. Home Depot will not have my business from here on out.”

The Home Depot 1 star review on 23rd April 2021

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Posted 4 years ago

“A bunch of liars. Did an online order on March 31st. It is now April 20th and just got a notice that delivery date has changed for the 3rd time !”

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Posted 4 years ago

“Placed an order online using a gift card. Got notified that my order was cancelled because the item was out-of-stock. 3 days later trying to place an online order only to find out that gift card balance isn't refunded. Called customer service and found out that I have to come in to the store to receive a refund in store credit. No one notified me that the refund couldn't be processed unless I come in to the store, in any form of communications. Call got transferred to the Concord store and the lady told me it's not their responsibility to inform me that I have to physically come into the store to receive my refund from using a gift card and that the gift card refund policy is listed on the website. Spent a total of 1 hour on the phone with Home Depot personnels and my issue still isn't resolved unless I go to the store. Think twice and look elsewhere if you're looking to get a Home Depot gift card, or shop at Home Depot, this Concord store specifically.”

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Posted 4 years ago

“I placed a phone order for a hot tub and heater cover over $3,000. After several days i called and they informed me the order CANCELLED. They send me junk mail daily, i have an account so they have my info. but my email was dropped on my order so i never received one. They told me the item is now out of stock so it cancelled. I used a coupon that saved $200 but it now expired. The 1st CS Rep was rude, told me it had been a long day and over talked me the entire time. He said he was able to reorder the heater cover but couldn't do anything else. Then he decided to transfer me to a survey without finishing the conversation or ordering the cover. I contacted again through text message and received another rep who was pretty much the same way. She also offered to reorder the heater cover. When I responded I waited an hour and a half for response back before I finally asked if we were still chatting. ANOTHER ONE CAME ON and said he would be taking over. He told me the exact same thing was yep your order had been canceled. He said he could reorder the cover as well. He also said he could transfer me to someone else. I told him no. After three Representatives who could not help get anything accomplished I did not need a fourth. I told him to forget about the heater cover and I would just spend $3,000 somewhere else. I have never had such terrible service at home Depot and will never spend that kind of money there ever”

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Posted 4 years ago

“Terrible experience with home depot. We order washer and dryer. Delivery scheduled with email confirmation received the day before. Window for delivery between 7am - 11 am. Online status matches this. We waited and the delivery people never show up!!!! I tried to call Home Depot customer service so many times and could not get a hold of anyone....only recorded stuff. I finally managed to contact via online chat and they informed me that my order is in backlog and delivery will not take place in the next month!!! I understand delays, specially now with the pandemic. But it's totally uneceptable the lack of communication and how difficult Home Depot makes to reach an associate. This same order I had it cancelled initially because Home Depot failed to properly process my order with the correct billing and delivery information. Sooooooooooooooo disappointed and frustrated. We drove all the way from Southern CA to Utah to be at home for this delivery, and face this terrible customer service. Stay away from Home Depot. P.S.: Home Depot, my order # WG32565061.”

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Posted 4 years ago

“Everything is good till you try to get up with them by phone. I have been trying to get someone to answer the phone about tool rentals for two days. I am put on hold for about 30 minutes then my call gets dropped.”

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Posted 4 years ago

“I am done with Home Depot for good. Bought a new LG washer and Dryer for just under $2000.00 delivery schedules a month apart for each appliance. They came with the first delivery today, I saw them come so I went out on the back step to meet them, the drive er looked at me from the inside the vehicle and it took close to five minutes for him to get out of the truck. My Golden Retriever was in back yard with me, when he got out of the trick he arrogantly yelled at me to go get that dog in the house, which I did. Then I told him the pedestal for the washer was in the garage and asked if they could bring it downstairs, again with a strong attitude he said no we cannot do that. Instead of politely saying, " No I am sorry Sir we are not allowed to do that" I told him with his attitude I am about ready to just have him leave. they both get on the truck and drive off without making a delivery. I called Home Depot and told them about the incident, they said they would credit my account. They showed absolutely no concern about the rotten customer service I got from delivery men. Were not concerned about how I was treated. I told Leslie, who was handling my call I want to speak to a manager, I had to repeat my request to get her to acknowledge my request.”

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Posted 4 years ago

“I purchased a $5,200 Kitchen Aid gas range from the Home Depot in Wadsworth, OH. Since our kitchen was being remodeled, I asked that the range be delivered to the kitchen...no installation. The delivery crew refused to take the range into the house due to the ONE STEP UP into the house. We were made to feel they were doing us a favor putting it into the garage. THEY WANTED TO LEAVE THE $5200 RANGE IN THE DRIVEWAY!!!”

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Posted 4 years ago

“I am trying to avoid buying from online megastores by purchasing local whenever I can. Needed to buy some tools, did my research, and decided to buy from Home Depot using their advertised price match program. Printed off competitors pricing and drove to the closest location. After waiting 20 minutes for assistance, was told by associate that they don’t price match. I asked for the manager, waited another 15 minutes to be told by the manager that they don’t price match. I showed him the policy on their website, and he told me that it didn’t apply as I didn’t bring in the competition’s ad. I showed him the screen print I had brought with me and the section from Home Depot’s site saying a printout was acceptable. He then changed his story to say they didn’t price match online sellers and couldn’t help me. I left, but I don’t think I’ll be back. Buy the way, I had already spent over 500 there this week. The online site with 25% lower price and free 1 day delivery will get the sale. Next time I won’t bother.”

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Posted 4 years ago

“I did a home improvement project for one of their employees. He wasn't happy and ripped me off 675 dollars. So anyway that was last October. And since then every time I go to home depot and he's working, he follows me around and says nasty things to me like your an asshole, idiot and etc. I've been complaining for months about him. Well March 27th he verbally attacked me again and I went to the manager John carouso and he attacked me verbally also. Made a big ruckus and told me that home depot didn't want my business anymore and through me out of the store. I had an order for over 5 thousand dollars and I told him that I wanted it and he said he would put it back on my credit card. So I said I wanted a receipt and he said no and I said yes. He then proceeded to tell the other employees to call the police. So I left without my money or materials. I went to the salem police station and filed a complaint. He never put my money back on the charge card. I'm going to file another complaint with the police tomorrow. I've been abused verbally,humiliated and tortured beyond life. I've talked to the corporate office numerous times and they don't care about what happened to me. The employees name is Joel brint and John carouso and Michael leavy. My name is David Sheehan 781-913-0279 celtic Home Improvement”

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Posted 4 years ago

“home depot is currently violating FTC laws in refusing to provide a prompt refund when delivery is delayed and later than the advertised and agreed upon time. I ordered a product that was supposed to arrive on 3/31, but it hasn't even shipped yet. It even says on the order page that it was supposed to be delivered 4/1 (already different from what was advertised, but still), and today's date is 4/2. I wasn't given any notice about a delay in shipping, and I do not consent to a delay. Therefore, HD must give me a refund, but I've talked to around 5 associates now and they all claim that they "cannot" follow the law and give me my legally entitled refund. One even said they couldn't cancel my order since it hasn't shipped yet, which makes no sense! FTC Mail, Internet, or Telephone Order Merchandise Rule: The Rule, issued in 1975, requires sellers who solicit buyers to order merchandise through the mail, via the Internet, or by phone to have a reasonable basis to expect that the sellers can ship within the advertised time frame. The Rule also requires that, when a seller cannot ship within the promised time, the seller must obtain the buyer’s consent to a delay in shipping or refund payment for the unshipped merchandise. I've filed a claim with the FTC and I encourage anyone else in this situation to do the same, since it seems like their basic practice is to break this law.”

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Posted 4 years ago

“If I could give this experience no stars I would 1266 Omniplex Dr, Cincinnati, OH 45240. I am very disgusted with the way I was treated and the process of receiving a refund. I ordered a washer and dryer set on March 3rd, that were to be delivered March 15th the washer and dryer arrived damaged so they were refused and sent back by me. I was told someone would call me the next day because it was a late evening delivery. I waited until noon the next day and no-one called so I called the store I was told that I couldn't get a reschedule and I had to wait for a refund to hit my back acct. I thought this was strange but since I asked to speak to a manager I didnt think to question I just requested the refund not the reschedule and I was very clear. The gentleman told me that it would take 5-7 days to receive. On day 3 I received a call from the company stating what day my reschedule was for I stated it went under a refund and called the store to reconfirm and I was told yes it is coming as a refund. During this call and hold process I was told by someone when I stated that this process was starting to get ridiculous that " well the equipment was sent and you sent it back" Like I was supposed to take damaged property" Really Home Depot do you by accept damaged brand new equipment? I mentioned that I would probably be taken my business elsewhere which is huge I live 3 minutes from Home Depot and now I am contemplating driving 2 extra miles to go to Lowes because of how I am being treated. I finished the complete 7 days and on day 8 (When I still had no money)called the store and was told no one had processed it as a refund but they would try to expedite it. I called got placed on hold for 20-30 minutes repeatedly was told the manager was not there and then in meeting...etc when I finally got to one she told me that I would have my refund by Monday 3/29 at the latest. Monday when I did not have my refund I called again and was told she was in Meeting so I had to go up there in person after work and talk to a manager, I waited so long and I ended up calling corporate on the spot and having a call with corporate and a manager who told me my refund was just sitting there and this could have been handled with out my time being wasted. So I completed the process to get my refund. I was told that maybe I could have a deal because of my inconvenience and I'm starting to be like ok maybe they care enough to see this was nuts experience. I was offered smaller units for the same amount of money. Home Depot, what would have been a great convenience is the same or bigger units with at least $200 off considering the fact I paid $1,869. and you've had it in limbo for almost a month at this point I finally received my refund March 31st.”

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Posted 4 years ago

The Home Depot is rated 1.7 based on 1,228 reviews