The Home Depot Reviews

Name: The Home Depot
Rating: 1.65

1.7 Rating 1,414 Reviews

15 %

of reviewers recommend The Home Depot

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1.7

Based on 1,414 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat

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The Home Depot 1 star review on 18th December 2025

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wow. When you think it couldn't go wrong any further...got a call 8am from installer; they would arrive 12-2pm. Said I'm ready..They finally showed up after 4pm. 3x men..when I opened my gate Two blew past me while the 3rd was texting, walking slow down the driveway. When I asked if he wanted to come in( I have animals) he finally spead up. The other 2 where already in my house. When I walked inside he said "gimmy towels " I asked for what if a blanket or sheet would work?. He looks at me and says " you have additude.. cannot do install " Iasked he pls repeat what he said... I thought I didn't understand him correctly as im from EU...then I opened my gate they left. I called the install dispatch and was rescheduled after they apologized..I would get 10% if I call beck( never happened) Now to take another day of work and after their install mess 2 hours of removing grease fingerprints of my new appliances. I feel not only insulted but it was clearly a waste of my time..I too work. Very poor customer service this guy cl”

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Posted 3 years ago

“Horrible delivery schedule. They care about the purchase, but has little care for the delivery schedule in communicating.”

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Posted 3 years ago

“Ordered flooring and it was a month out for delivery date. I was told the time would be from 7:00 am to 8:pm. When the date finally arrived, I took the day off work. By 10:30, no arrival and I called. Customer service said it was on its way. By 2:30, I called again. Same response. By 4:30 I called again and was told the driver started at 6am and could only drive for 10 hours, so my flooring went back to home depot and ill have to wait another 3 weeks for the next delivery. Really?”

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Posted 3 years ago

“My wife and I ordered a new GE range with Air Frier and received it on May 7, 2022. Upon delivery the installers place a dryer power cable on the range, one of them took pliers and bent one of the metal lugs so it would fit into the power outlet. He had to beat the plug with his fist to make it go into the outlet. A day later the oven's preset temperatures would not work as described in the manual, only gave 170 Deg. After contacting HD I was told to turn off the breaker and not use the range due to possible fire hazzard. A second cred showed up three days later and install the correct power cord. The installer advised me to request a new range due to possible damage to range from incorrect intallation. Well today I had to call Home Depot a third time due to their coustomer service people telling me on the second call i would receive a call in 72 hours, then the third call I was told I would get a call in 48 hours advising of delivery. We have spent in the last three months close to $10,000 on appliances and items to remodel our kitchen. am totally over Home Depot, Ive never been lied to and treated like im totally stupid. I will never again purchase one damn item from them. I'll drive 10 miles to Lowes in the future! A totally pissed off customer!”

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Posted 3 years ago

“told ups to take back right when I seen the box he left told me to call warehouse now homedepot can't answer a phone or answer anything”

The Home Depot 1 star review on 19th May 2022

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Posted 3 years ago

“Very very unprofessional. I had a dishwasher installed and also bought a service plan. The dishwasher pipe under the sink is leaking and they want me to call the vendors as part of the service plan. Vendors ay its not a product issue so its not their problem and wont even come take a look. I have called home depot about this more than 6 times spending 4-6 hours on this. I wish I could sue them for my time and frustration, not ok, i decided not to use them for my next flooring project due to terrible customer service”

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Posted 3 years ago

“All is good here. Thanks”

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Posted 3 years ago

“Paid over $9000 for cabinet fronts. Installed fronts 3-9-22 with one broken door and they removed shelf from inside cabinet. They came back a month later to install shelf but still waiting for door replacement. I have called so many times and get answering machine that says will call you back. I have only talked to a person about 4 times. The installer called the other day said had door brought a plank out no holes and my doors have a design. Asked why he brought this out as not my door. I want my door. All I get is excuses and false promises. It has been over 60 days and still waiting for new door. I want my door and some restitution. A. Krejci”

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Posted 3 years ago

“We were very pleased with the customer care the store manager Sonia and Matt in the hot water heater department help with getting our problem solved with water heater!”

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Posted 3 years ago

“Worst customer experience ever, they failed 2 times for the same delivery make me be on the place for 2 days by 9 to 2 very shame”

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Posted 3 years ago

“Home Depot has te ABSOLUTE WORST customer service. Its been 3 months and I'm still waiting on 1 our od 2 countertops. Complete nightmare working with them.”

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Posted 3 years ago

“I ordered a wall oven from another company to be delivered in May 2022. In late April they advised it would not be available until late July. I found the same one online at Home Depot in stock with delivery May 5. Before cancelling my current purchase and buying the one from Home Depot, I contacted customer service to verify that the item WAS IN STOCK and would be delivered May 5. I was assured this was the case. Cancelled my first purchase (which cost less) and purchased from Home Depot at higher cost. Contacted today, May 3 2022 by Home Depot to be told the item would not be available until JULY!!! Checking my online delivery status which yesterday said on time for March 5, not says ON TIME for JULY!! LIARS! WILL NEVER EVER BUY FROM THEM AGAIN!”

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Posted 3 years ago

“Never order from Home Depot on line!! From the delivery to the assembly, it has been a nightmare. Delivery was not on time and then scheduled for when I was on vacation. They would not reschedule, so I had to ask my son’s friend to drag a couch into my garage. I am still waiting for assembly one month later! :(”

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Posted 3 years ago

“I went to home Depot located At 290 and fairbanks north Houston After cashier was unable to resolve my problem I requested to speak with the store manager, I waiting for long time And manager never show up Very disappointed ☹️”

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Posted 3 years ago

“Sent the delivery to the wrong address and the customer service rep told us WE HAVE TO GO TO THE ADDRESS THEY SENT IT TO AND PICK IT UP OURSELVES. Lol what a joke man”

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Posted 4 years ago

“I ordered a refrigerator in Sept 2021. They finally delivered the wrong refrigerator on April 22. They then tried to insist it was an upgrade. A door instead of a drawer on bottom mount freezer is not an upgrade.”

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Posted 4 years ago

“Their customer service has gone severely downhill. We’ve been loyal customers for over 20 years and will not purchase from again. They are using an outsourced shipping vendor for home deliveries that is horrible. They said a $3000 purchase was delivered when it wasn’t took over 8 phone calls over 2 1/2 weeks and 6 hours of my time and purchase still not delivered. Home Depot customer service reps acknowledge that their number 1 complaint and frustration is NDS. Investigations and changes need to be made by Home Depot before they lose all their loyal customers.”

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Posted 4 years ago

“Terrible delivery! Waited 10 days for an item to be delivered that was in stock and when I used it the next day, there was apparently an error in the installation that home depot provided. Water is continuing to pour out of the dishwasher onto the floor and home depot delivery will not send someone out to fix the problem that they created for 8 more days. I asked for the manager of the delivery department. Her name was Vicki. She was not nice and all she kept repeating over and over is that she can't do anything - there is no other dates available. She also told me all she was is a delivery department and they cannot help in any way. You would have thought the manager of the delivery department at home depot would have at least said she was sorry we are having problems. Terrible. I had to get another contractor to tell me how to turn off the water to the dishwasher. while we wait for them to come out in 8 days and fix the problem they created.”

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Posted 4 years ago

“item shipped using plastic wrapping paper.. i don't know if this is a standard practice or if the warehouse used is just shoddy but i don't know if i should keep the product or if it's safe to use.”

The Home Depot 1 star review on 20th April 2022

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Posted 4 years ago

“Too bad home depot does not let you give zero stars. I purchased 3 fruit trees online to be shipped to my home on April 5. They were supposed to be delivered on April 8, as of today, April 19 they still have not been delivered. I called customer service and twice the ladies said they would look into why I have not received them, and both times they hung up on me. I called my local Home Depot, customer service said they would look into it and call me back, they never called back. Now, I have no trees and my credit card was charged, and I am not even able to receive a credit. Stay as far away from Home Depot online ordering that is shipped to home as possible. I will never use this service again. I am seriously considering not shopping at Home Depot ever again, I will start shopping at Lowes, even if I have to drive farther.”

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Posted 4 years ago

The Home Depot is rated 1.7 based on 1,414 reviews