The Home Depot Reviews

Name: The Home Depot
Rating: 1.65

1.7 Rating 1,266 Reviews

15 %

of reviewers recommend The Home Depot

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Metrics

1.7

Based on 1,266 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 26th May 2025

110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Homedepot said my package was delivered today and was not, I have cameras all around my house and nothing was delivered, called home depot customer service and they said is not their problem i have to look into it. SHAME ON YOU HOMEDEPOT”

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Posted 4 years ago

“Your review is very important to us and The Home Depot community. We appreciate you taking time to submit a review about the Glacier Bay Lift-Off Elongated Closed Front Toilet Seat in White. Unfortunately, your review did not meet our guidelines for posting on our site. The highlighted section(s): contains shipping complaints I was thrilled when my new seat arrived just 2 days after placing the order! With only one bathroom, it was a necessity. Thanks Home Depot for sending a broken product. It is totally unusable. Then to make my evening worse, I had to listen to a plethora of customer service robots before finally reaching a real person (who was the only good thing about my experience). She did ask the title question. Come on Home Depot...have you not heard how important first impressions are? I await the 2nd part of my order...my broken step ladder?! We encourage you to review our guidelines and resubmit your review on Glacier Bay Lift-Off Elongated Closed Front Toilet Seat in White. REWROTE REVIEW AND RESUBMITTED. "SITE BLOCKED." WELL, OF COURSE IT WAS...”

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Posted 4 years ago

“BEWARE - Messed up ordering system and no management or responsibility by staff in the store, I went into the Gosforth Bakersfield store looked at and bought a Refrigerator and paid for delivery ...... after a few days when there was no call to arrange delivery , I called the store ..THIS IS WHERE THE HOME DEPOT DELIVERY CIRCUS BEGAN ! No one at the store or at the various tel numbers could put me in touch with the delivery people , apparently this is a separate "contracted" service...... then they cancelled my order , even though they had charged my bank ... SO IF YOU BUY ANYTHING LARGE FROM THESE VERY DISORGANISED PEOPLE < DON"T PAY UPFRONT FOR IT >>>ONLY PAY IF YOU ARE TAKING IT WITH YOU ............... AND DON"T EXPECT ANY HELP FROM HD BECAUSE THEY DON"T CARE ABOUT YOU !”

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Posted 4 years ago

“No communication with 3rd party delivery co.”

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Posted 4 years ago

“Do not purchase anything on line from Home Depot. You will regret it. They change the delivery date multiple times.”

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Posted 4 years ago

“Order delayed multiple times. Saw from tracking it was 60 miles away then the following day revived a delivery notice...for another state! Good grief- customer service was maddening.”

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Posted 4 years ago

“Guys, HOME DEPOT Delivery and installation SUCKS. Not sure if it is vendor's fault or Home depot but we had a very bad experience with the delivery today. We got a delivery on Samsung refrigerator. From get go the the delivery folks were negative and trying to find fault with why they can't haul away the old fridge and install the new one. the Lead guy said the since we have a GE mongram, they don't haul away that fridge. Did someone tell me that as part of the ordering process? NO! Then they had another accuse about connecting the fridge, the shut of valve was not behind the fridge it was in the basement, underneath the refrigerator. I was livid but calm and told them to just the leave the new fridge and I would ask the plumber to come and install. Very very poor vendor and Home depot should look into this, and improve their checklist to educate the consumer to look into these concerns before the delivery.”

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Posted 4 years ago

“I placed an order online, delivery date 15 June, no updates received, as it is the day of delivery I contacted HD, well, the order cannot be delivered sooner than 10 days! You cannot cancel it, because it's locked by the vendor and HD, instead of refunding the money and return the item to the vendor, asks you to wait 10 days and then go around to return the item! you have all this time to lose, with a contractor waiting for the product... Horrible experience”

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Posted 4 years ago

“Employees are just sitting on a chair and expecting you to know the new rules and changes in there store,returns and entrances have changed which is fine,but they are very rude when exposing to you where the entrance is now.Lazy ass stupid workers and employers are just as stupid.”

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Posted 4 years ago

“Fought with these guy over a DW for a year now. They put me right in between Bosch and themselves. I can’t believe after all the money I spent as a loyal customer you would jeopardize that over $700. You really blew it Chis J. Don’t buy anything from these guys. They don’t care.”

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Posted 4 years ago

“I used HD to get a heating/air system installed, cost me over 6k. ARS installed. After 18 months it stopped working, they sent outa tech out who replace the thermostat ($300) and the tech said it was low on coolant (can't be low unless it has a leak which was not addressed. When I called to issue a complaint the service manager said Quality Control would call me, they never did. Today I am having to have another service call because IT'S BLOWING HOT AIR AGAIN! ARS is a freaking joke and Home Depot is just a liable.”

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Posted 4 years ago

“Home Depot has the worst customer service I have ever encountered. It is almost impossible to get through to their customer service and totally impossible to get any satisfaction. I will never shop at home people again!”

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Posted 4 years ago

“Worst Delivery Service Ever I purchased a refrigerator May 20 it was scheduled to be delivered June 4 of course no phone calls, no delivery. Called the delivery company and they were unable to contract the driver to see if he had the refrigerator so the delivery company sent and email. I was dismayed that they seem to have no idea where the driver or the refrigerator were at this point. I live in Mobile, AL and the refrigerator is being delivered from Pensacola, FL. When it was rescheduled, it was for June 18 so at this point I cancelled delivery. I will have to wait for 10 days for refund I am sure that will be a problem also...Home Depot has subcontracted delivery service and I am sure that is the problem. So I checked and went to Best Buy to repurchase the refrigerator product is sent to their store and delivered by Geek Squad.”

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Posted 4 years ago

“wow. Great. After bad experience with other online orders, home depot was a relief. I see all these bad reviews, but the people who have good review don't post it. Here's the thing. 1. Get home depot credit card, they will not abuse it like other online co. 2. Have item deliver to store, they can't argue about discrepancies. I am so relief that home depot exist, I trust them. All these other online co., don't care. I keep comments in general, bc I can write a whole page on online nightmare. But I am happy. They don't over charge and they didn't use UPS. They used this freight co. Named Estes-express, and they communicate with you 100%. Home depot will come out on top and I am not paid to say this.”

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Posted 4 years ago

“Absolutely HORRIBLE customer service. No email, no website chat, the phone number doesn't connect half the time and when it does, nobody answers nor calls you back if you leave a call back number. The only thing that works is the text service, and you're limited to twitter length texts, if not even shorter than that. And once you do finally get an agent, none of them are able to do anything but transfer you to another agent, who can't do anything who transfers you to another agent, so on and so forth. All I wanted was to get my AC fixed while it was under warranty, the manufacturer provided me with an RMA number and told me to contact Home Depot with it since that's where I purchased, and Home Depot tells me that there's a chance they can't accept the return! How can they possibly not accept the return when they already have an RMA number?”

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Posted 4 years ago

“Awful, Awful customer service. I will never, ever order an appliance from Home Depot again! This entire process has been handled very unprofessionally, and I have been lied to at multiple points throughout the process of trying to get an explanation of what happened. I bought a new refrigerator from Home Depot back and had to wait over a month and 1/2 for a delivery date after paying in full for the refrigerator, warranty and delivery at the time of purchase. This was around $3500. I received an email from Home Depot aproximately 5 days before the delivery day saying that the delivery was all set to go for that week as scheduled on Fri. May 28th. It also said that someone from the delivery service would call me the day before to give me a delivery window on the day of delivery. I waited all day the day before and never heard from anyone at Home Depot or the delivery service. I called the 800 number, (800-455-3869) for Home Depot that was listed on the email to ask them why I had not yet received a call to set delivery window. This was around 5:00 PM on Thursday. The representative told me that she did not know why I had not yet received a call, because she showed in the system that the refrigerator was set for delivery still on Friday. She did tell me that sometimes they call after five so I should give it a couple more hours and wait for them to call. I waited until around 7:00 PM and had still not heard from anyone, so I called the 800 number back again. Once again, the lady told me that she did not know why I had not received a call, but she did show that the item was still scheduled for delivery on Friday. She tried to call the delivery service and no one answered. She told me that they had still not received an answer back to the email they sent the first time I called. She told me that they should call me first thing in the morning with a delivery window and that I should just give it until around 8:00 or 9:00 o'clock. Keep in mind that because of Covid, everyone at my place of employment has used our vacation time during the days my business was closed, so any time off at this point would be without compensation. With this being know, one of the main things that I was trying to do was avoid having to take a full day off work. So, I just needed to know if the delivery was scheduled for AM or PM. so that I would have to take no more than a half day off at most. So, I went into work Friday morning. I had still not heard anything from the delivery company or Home Depot by 9:00 AM, so I called the 800 number back again. The rep told me that she did not know why I had still not received a call from the delivery company. She said that she did see in the system that the refrigerator was on the truck and was set for delivery #10. She told me that she did not know how many items were on the truck, so she could not tell me if it was a morning or evening delivery. So, I ended up just having to take the whole day off work, and I came home and started taking all of my food out of my refrigerator and put it in ice chests in the garage on ice. I went ahead and unhooked the old refrigerator in preparation for them to deliver the new one and pick the old one up. Throughout the day, I kept calling the delivery update line for updates. The morning, I kept getting the same message, which said, that I was scheduled for delivery that day and the driver was on time. When I called back again around 3pm to the delivery line, the message was updated and now stated that I was still scheduled for delivery today 1:30 and 5:30 PM. Keep in mind that it was already 3:00 PM. The other factor here is that my family had a birthday party scheduled for my 2 year old niece at 7:00 PM. I really never thought that I would still be waiting for the delivery at that point so I felt that I would definitely be able to make the party. But, at about 5:00 PM still having not heard from anyone at the delivery company I checked the delivery line again, and this time, it stated that they were sorry but the driver was now running behind, however my refrigerator was still going to be deliverd this evening, but the driver would call me at least 30 minutes ahead of time to let me know when he would be there. At 6:30 PM the message was still the same in my wife and little girl decided to go ahead and leave for the party while I stayed and waited for delivery. I kept checking the delivery line periodically and at 8:00 PM was still getting the same message that the driver was behind but it was still be delivered tonight and they would call. At this point I was beyond frustrated. Since my wife was now back home, I got in my car and drove 20 minutes up to the store and asked to speak with the manager. He told me that he did not have any control over the delivery company in that I was the third person today who had come in with a complaint that the delivery was not made. He tried to contact the delivery company but was unable to get anyone on the phone. He told me that he would try to help by seeing if he could call them tomorrow, but he wasn't sure that anyone would answer since it would be on a Saturday. He told me that he would call me if he was able to get any information. So, at this point, I'm out the complete cost of the refrigerator, warranty and delivery that I'd paid for in full over a month and 1/2 ago. A full day’s salary at work that did I really did not need to lose at this point. I missed my 2 year old nieces birthday party. On top of this, all of my food was in ice chests in the garage and my old refrigerator which was only partially working to begin with, was now completely warm. I kept calling the delivery line up until I went to bed last night and the message still said that it was still out for delivery. This morning I call the delivery line again and the message now states that “we're sorry, we see you missed a delivery that was set for yesterday, but it has been rescheduled for June the 23rd”, which is almost a month away. I have called back to Home Depot multiple times today and nobody can give me a good explanation of or take accountability for what has happened. They were able to finaly contact the delivery company today and put me on the phone with a representative from there. However, after about 10 minutes into the call, after a finished describing the situation, I waited for the representative to respond and never heard anything. I asked if she was still on the phone, but never a response. My phone still indicated that the phone call was active, but the representative never responded back to me. I waited another five minutes and finally just hung up. No one ever called me back even though they had my phone number. So, once again, I had to call Home Depot back again and spend another 20 minutes on the phone with them explaining the situation and finally was able to get them to call the delivery company back and put me back on the line with another representative from there. I told him what happened the first time, and he told me that they frequently lose the phone calls and they aren't allowed to call back. This time I was able to get through the whole explanation of what happened with took approximately 15 or 20 minutes. He basically told me that he didn't know if there was anything that he could do that the delivery companies were pretty much cold to the considerations of the customers at this point. He told me that he would try to speak to someone if I would hold for a few minutes to see if it were possible to reschedule me for an earlier delivery date, but that they were usually unflexible on their schedules with any request that would “mess up with their logistics”. I waited on hold for approximately 30 minutes never heard back from anyone, so I hung up. About 15 minutes after this I received a call from the store manager in Albany GA., where I purchase the refrigerator. He told me that he had not been able to get in touch with the delivery company himself, but he also showed where the item had been rescheduled for delivery on the 23rd. I told him again how unhappy I was and how unprofessional this was and how I felt like that I was lied to at multiple points during this process. He told me that he understood and that he would try again on Tuesday to get in touch with them since Monday was the Memorial Day holiday. This whole experience related to purchasing the refrigerator from Home Depot and trying to get the item delivered as promised has been the worst I've ever encountered in my life with buying any type of appliance. The worst part is that very few people even seem to care, and the ones that do say that it's out of their hands and there's not really much of anything they can do about it. What about my logistics What about the time and the money that I have now lost. Now, I'm sitting here out over $3500. I have an old refrigerator that does not work any at all at this point, plus all of my food going bad in ice chests in the garage. I have now spent over 3 hours on the phone with Home Depot customer service and affiliates in the last two days, and no one has been able or willing to resolve the situation.”

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Posted 4 years ago

“Keep in mind when purchasing an appliance from Home Depot--they are not a real appliance store. Most appliance stores offer delivery and actual installation. Although Home Depot offers the same, the company they use are basically delivery men. Installation is a "crap shoot" The dishwasher I purchased remains in my dining room after 4 attempts in having it installed. They initially did not have the junction box I ordered on the truck, but they were willing to return after they received it, along with a long drain hose. Well after rescheduling 3 more times, on the 4th attempt and over a month since the initial purchase, they (US Pack) cannot install it. Never had these issues when I purchased my other dishwashers through Sears.”

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Posted 4 years ago

“Excellent service at the PineBush location. Customer Service rep Julie was amazing! She helped with my order and made sure it would be ready in time for outside contractors to come. Everything was well coordinated.”

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Posted 4 years ago

“I get a call from delivery person saying they will arrive in 45 mins, 10-15 mins later they show up saying the previous customer only needed a drop off so they’re early. They should have called to tell me that the time would be adjusted.”

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Posted 4 years ago

“Special Ordered a washer/dryer. After waiting over 3 months.....First attempt...driver said wrong item on truck. Turns out he couldn't even read a label! It was on truck and he was supposed to come back the same day with it. He never did. Rescheduled...after NUMEROUS calls and HOURS later. 4 days later...now driver supposedly can't deliver due to a "personal issue". Home Depot customer service actually said "good luck" and that was it. They said they had no control as they do not do their own deliveries. It is handled by the appliance company who hires the cheapest they can find and have no backup. So we tied up 2 entire days and now rescheduled again. No way to do business. Cancel again and I will be cancelling order and wanting my money back!”

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Posted 4 years ago

The Home Depot is rated 1.7 based on 1,266 reviews