The Home Depot Reviews

Name: The Home Depot
Rating: 1.64

1.6 Rating 1,478 Reviews

14 %

of reviewers recommend The Home Depot

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Metrics

1.6

Based on 1,478 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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The Home Depot 1 star review on 18th December 2025

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't know whats going on with homedepot online ordering, but will never use it again! And will be reporting them to the BBB. When checking the last statement it didn't seem like I had gotten the online discount, so when placing a new order on June 17th I payed more attention. My total in the regular area was full price, but it was on the bottom of that page were it said coupon applied, new total minus my $25 discount. I took some pictures and proceeded with order. Right after I called customer service telling them what happen. They said don't worry the discount will be on your new statement. It wasn't!! And when I called CS back on the 29th they said I had no discount on that order, until I told them I have pictures. Then told I will now have it on my next statement. Will see! Beware of this shifty practice !!”

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Posted 4 years ago

“Their website and online services are horrid. Online all they want to do is market things that I'm not interested in. So much so that I gave up. Their online chat when trying to order something was even worse. I called the store and waited for almost an hour for a real live human being to answer the phone all the while having to listen to the audio version of their marketing blabbering. It's faster and easier to just drive to the store and collar someone to get what you want ordered.”

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Posted 4 years ago

“Donna C. In the Selden, NY Store was So Very Professional. Helpful. She is a Asset to Your Company. She made our shopping Experience 6/30/22 So very Special. Thank You to Donna .”

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Posted 4 years ago

“WARNING! Don't buy plants online from Home Depot. Go look at the Pentas pictured on the Home Depot website. Then see in this review what Home Depot shipped to me. I reported the problem to Home Depot. Received no response let alone a refund for the miserable plants I received.”

The Home Depot 1 star review on 30th June 2022

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Posted 4 years ago

“Terrible service! Ordered flooring twice. First time it was delivered to the wrong address. Called Home Depot and was on hold for an hour. Finally talked to someone and had to wait another week and half to get the flooring. Received the box ripped up and opened with the flooring damaged. Call Home Depot again, waited another hour on hold to hear that they will only credit me $15.00. I typically shop Hone Depot locally but what a Stressful and Horrible experience!”

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Posted 4 years ago

“Do NOT buy appliances from here! They have given me the run around since the beginning of April about my washer and dryer. First they only had my dryer and didn’t know where my washer was . I told them I wanted them delivered together! They gave me the 28th and said for BOTH. They showed up today with only the washer and now don’t know where my dryer is! 😡”

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Posted 4 years ago

“Home Depot in Worcester, MA has the best customer service. Everyone there has a smile on their faces and work hard. I couldn’t believe how nice the two managers Ateve and Alec are. They go above and beyond their job description. Every time my family and I go there we have something nice to say about them.”

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Posted 4 years ago

“Saved me from having to go to Lowes. Thank you. I needed light bulbs for our office and they had exactly what I needed. Thank you for caring about the business of business.”

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Posted 4 years ago

“I bought an air conditioner and had it installed. 3 weeks later it would not turn on. After multiple phone calls and a visit from the service rep and many hours on hold I was able to have my installation fee refunded— but in the form of an e- gift card that I could not apply toward the AC purchase…I am still out $1200 for the purchase of 2 air conditioner units until I can return the defective one. The next installation time I was given was the end of July. After much fighting I was able to get the e- gift card applied to the new purchase and was contacted for an earlier install date. Overall I am incredibly dissatisfied and will never purchase an appliance from Home Depot again - horrible customer service”

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Posted 4 years ago

“Total trash company. 15 days late on a delivery of a product. Almost 4 hours on the phone. Promised it today. Surprise it didn't show up”

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Posted 4 years ago

“eliminating guest check out forcing you to download an app is unspeakable..criminal even to allow their spyware anywhere in your life..killed my commercial card today”

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Posted 4 years ago

“Used the contractor service for a new roof.Thought Home Depot would keep me protected from a shady contractor. I had a roof done. They went right over rotten wood busted some wood didnt replace it.Had a dip in roof from rotton wood.Still have the dip.Had to leave for dentist.My neighbors watched them load up a bunch of extra shingles The porch he busted up the old steps just left them under there.You can see.Was suppose to redo the whole porch.You can see the small section.No credit given.Neighbor said atleast to packs.This was Garrco Home improvements from Louisiana. The roof I was charged Just short of 18,000.00 and 4000.00 was the price for the porch.You can't even get home depot to call you.Moral to my story.Dont think for one minute Home depot will make it right.They won't even call you.Tammie Luedeman tammieluedeman@gmail.com”

The Home Depot 1 star review on 26th June 2022

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Posted 4 years ago

“I don't like to give bad reviews, but....it seems everyone has had similar experience with home depot's delivery service. If you can even call it service. The delivery for our washer and dryer has been delayed three times. The first time, the driver cancelled because his wife supposedly went into labor, which was annoying but understandable. Then the second time, it was rescheduled. Third time, they said their truck could not make it down the driveway because of the bushes, except every other delivery truck somehow makes it down without an issue. Why couldn't they just drop it at the top of the driveway or wheel it down? Now they are saying they will deliver it next week. It has me thinking the only bush that is really a problem is the one they are beating around - it makes me think this is a scam which is surprising because I expected more from Home Depot. Three strikes you are out, we will take our business elsewhere. Don't buy from this unreliable company unless you want to be disappointed and wash your clothes in the bathtub for weeks waiting for a simple washer and dryer to be delivered. Very disappointing experience.”

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Posted 4 years ago

“The telephone service is so bad. I should get refund, but they charge me as purchase! When I called them, the line disconnected for the excuse " I get somebody to else to assisted you" or just no reason. It happened three times today. My issue still didn't get resolved.”

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Posted 4 years ago

“Ordered a fridge 6-19-2022 was to deliver 2pm-6 pm 6- 24 no phone call from delivery people .call liberty store talked to sales person that sold me the fridge. She said she would call delivery to find out what happened .never read call back from her. Lousy service from all ends.will not do any purchases from here on out.”

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Posted 4 years ago

“I had ordered a clothes washer and set delivery for three weeks later. They were suppose to call me the night before to give a 3 hour window of delivery. They did not. I called the store and they said between 10:00AM - 2:00 AM. I took off from work, drove to my shore house to await delivery. Time came and went, nothing. I called the store and one agent told me the delivery window was 8:00AM-6:00 PM.. I spoke to the manager. He called the delivery company who said they still had 7 deliveries before mine, so some time that day. The manager said I could wait or schedule another day for delivery. I said I would have to take off work again, drive two hours to the shore, and no guarantee it would be delivered that day anyhow. He said "yes". That is not service. Said it was not his fault. Do NOT buy from Home Depot.”

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Posted 4 years ago

“Today I visited Home Depot - Rick Case Way, I made several purchases and was checkout by an attendant. After I paid with my credit card and proceed to leave the store, I turned back and noticed that the attendant was printing a duplicate receipt of my purchase. I asked her if that is my receipt and she stated, "Yes". I then asked why are you printing my receipt, she stated, "for her own reason" She then proceed to call her lead attendant, who stated the same. This did not make much sense to me so I requested a manager for further explanation. The manager, Chris came and I explained to him what had happened. He then told me in his, "that is weird". He then went and spoke to the attendant and the lead attendant, and then came back to tell me that they print customer receipts sometimes for tracking. I stated, that this is not supposed to happen without my knowledge, as my information is on that receipt. I asked repeatedly to verify the receipt that was pulled by the attendant and placed in her coat pocket, but they refused to show it to me. I called the police and waited but they took a while to show for quite a long time, so I had to leave. What HomeDepot did here is not normal and should be investigated!!.”

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Posted 4 years ago

“Horrible delivery and installation service.”

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Posted 4 years ago

“I ordered a pallet of pavers delivered to my back yard. They sent a 7' wide loader, not a fork lift. I had to pay 275.00 for others to finish delivery. Neither delivery or rental would help at all. They kept the fee for delivery. I will take my business elsewhere.”

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Posted 4 years ago

“After 9 months and 3 appointments to get a floor install I was left with concrete floors. The last installer they sent just did not want to do the job. I received months of empty promises and now no one at customer care returns my phone calls.”

The Home Depot 1 star review on 18th June 2022

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Posted 4 years ago

The Home Depot is rated 1.6 based on 1,478 reviews