The Home Depot Reviews

Name: The Home Depot
Rating: 1.65

1.7 Rating 1,414 Reviews

15 %

of reviewers recommend The Home Depot

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1.7

Based on 1,414 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat

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The Home Depot 1 star review on 18th December 2025

114

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I chose Home Depot to complete my kitchen remodel. Initially the process was great. However, the subcontractor provided by HD who installed the countertop did a horrible job. They were difficult to work with immediately. They made it clear their time was more valuable than mine when trying to schedule. The man who did the measurements was rude to me and my main contractor. The install though was terrible. One slab was cut at a wrong angle and did not butt up to the stove, at places leaving a gap of almost 1/2 an inch. The same on another slab. I was told the seam wouldn't be noticeable, but there's a ridge and it's not level with the neighboring slab. (I was told the seam should be polished down till it can't be seen or felt) the slab for the sink is where it's really unjustified below industry standard work. The hole for the sink was cut so far back, the faucet can't be installed. He cut the hole for faucet anyway knowing this. They told me I could remove my window frame. To make things worse, the installer drug dog poo into my house. I don't have a dog. Immediately I called the store. Logan asked I provide photos, which I did and was told, in writing, it was below standards and would be looked into. I never heard back from the store. I called corporate and was connected to Erika. She actually laughed when I told her everything. I was contacted by the installer who sent their manager to the house to inspect, again my schedule was inconvenient for them. He attempted to spin me but admitted it was poorly done. I was later contacted by someone at the installation company via email and was told it was not properly installed and needed to be replaced. Erika at Home Depot corporate also sent me an email saying it would need to be replaced. I was then contacted by Adrienne at the store who involved a guy named Steve. They told me they'd give me any faucet I wanted and financial compensation for my troubles. I want to note Steve was aggressive and attempted, in my opinion, to try to bully and intimidate me. The call dropped. I emailed Erika and accepted the new install, the faucet and financial compensation I was offered. She responded in writing the next day telling me I had two options: $500 and I just deal with the poor quality work or they will come install a faucet I provide at my expense and they'll give me $200 for the inconvenience. I responded I expected they honor their original resolution offers. She responded it was not negotiable. I have filed a law suit in order to recover my money. In the mean time, I live with a kitchen that is not fully functional. It's costing me money in a variety of ways from eating out, bottled water, lost wages to my other workers, etc. Plus the inconvenience of having to do dishes in my bathroom for over two months now and my house in disarray and it will still be a while before its resolved. Home Depot has made it clear they don't think I'm worthy of quality work and they are an unethical company. I attempted to leave a review on the home depot website but they've blocked me from being able to.”

The Home Depot 1 star review on 22nd March 2021

Helpful Report

Posted 5 years ago

“now they are CHARGING to pick your window for delivery????? You can bite me.”

Helpful Report

Posted 5 years ago

“We ordered a dishwasher in December. It was supposed to be delivered on March 1. It was delivered, but they couldn’t install it due to a plumbing issue. They told us they would send a plumber out and it would be free and we would be able to use our old one when they left. Neither of these were true. We had to pay the plumber $110 and our dishwasher was not able to be hooked up to the new plumbing. So, we went without a dishwasher for a week until they could once again, attempt to deliver our dishwasher. Well, guess what?! They came again to deliver our dishwasher, and this time there was an issue with the electric, and on top of it all, the dishwasher was BROKEN!!!! I sent them out of my hose, and called my local appliance store, and had a new dishwasher installed within 24 hours!! Will NEVER order another appliance from Home Depot again!!”

Helpful Report

Posted 5 years ago

“I purchased mulch.. the cashier, Elizabeth was pleasant. However, we pulled up to load 10 bags of mulch and Cobie did not even acknowledge that I was loading the bags nor did he offer to take my cart that I had unloaded by myself. At the very least he should have offered to help... maybe even asked to see my receipt to show I had purchased said items. Customer service is lost on the poor HD representative.”

Helpful Report

Posted 5 years ago

“Nantucket 2 in. x 20 in. Turquoise Polished Ceramic Wall Tile (20 pieces / 5.38 sq. ft. / case) Internet #312138472 Model #EXT3RD101912 The product specification states that it is safe for showers, however non-vitreous tiles are NOT safe for shower. I purchased the tiles based on product specifications which states the following: Location - "shower", Water Protection - "Water Resistant'. The product overview states "Non-Vitreous flooring has water absorption of more than 7% for indoor use". Appaloosa Arabesque Carribean Blue 8 in. x 10 in. Polished Porcelain Floor & Wall Tile (18 Pieces, 10.54 sq. ft. / box) Internet #308146538 Model #EXT3RD101647 Product Overview states that this is a non-vitreous and impervious tile. YOU CANNOT HAVE A TILE BE BOTH, IT CAN ONLY BE ONE OR THE OTHER! IF YOU PURCHASED TILE FROM HOME DEPOT AND YOUR TILE IS WARPING.”

Helpful Report

Posted 5 years ago

“Terrible delivery service. They are never able to install appliances as paid for and promised. The prior delivery of a dishwasher was severely damaged and this delivery of a washer was not installed. We only received a call from a customer service representative with a bad attitude and zero customer service skills. I do not recommend delivery from Home Depot and their substandard subcontractors. Just Awful!!”

Helpful Report

Posted 5 years ago

“I received 21 of 65 boxes of flooring. Not enough to do they job. Six weeks later, after numerous phone calls, the balance hasn't arrived. Home Depot refuses to give m a refunf despite the fact that they have custody of thr missing materials. Customers service is non-existent. Home depot shifts you from one agent to another until you give up or they promise to call back and never do. DO NOT BUY ANYTHING FROM HOME DEPOT ONLINE THAT REQUIRES Shipping.”

Helpful Report

Posted 5 years ago

“I ordered one front door and 2 sliding glass doors. The home depot guy showed up to measure the doors with no mask. I shouldn't have let him in. But i did, my mistake. Ok so then he starts measuring and telling me that he had Covid two weeks ago! I take a step back and he starts telling me that the sliding glass doors cant be done. WE CAN BUILD SKYSCRAPERS, but i can't get sliding glass door installed where one already exists. I have had two other contractors over to look at the doors and both said that they were accessible and that they are a standard size, and they can't understand why anyone would tell me that. Dont waste your time with Home Depot - the people they use to contract with are the worst of the worst. I tried to post this on Home Depot and it was rejected. Big surprise. Only good reviews get consideration for posting. Google also wouldn't allow me to post it for some reason that i am not aware of. Perhaps their customer, Home Depot, controls what they are allowed to post. Either way i find their tactics to be pretty underhanded since they are the only show in town for them to not allow me to post my experience is wrong and shortsighted. I have already downloaded Firefox to get away from Google and their surveillance.”

Helpful Report

Posted 5 years ago

“I own and operate a wholesale nursery.I bought a $27,10” Mass Cane plant at your Punta Gorda Store this morning. When I got it home and replanted it, I found that it was 3 separate canes stuck into the pot with minimal roots. The plants have obviously been in the container for a very short time. I would expect much better product from your grower costa Farms, and much better Quality Control at Home Depot.”

The Home Depot 1 star review on 6th March 2021

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Posted 5 years ago

“Bought a kenmore oven in Sept 2018 purchased 3yr warranty in Dec of 2020 one of the heating elements went out. My wife called Home Depot and they sent out a tech, he identified the element and ordered the part. It is March of 2021. Part still on back order.”

Helpful Report

Posted 5 years ago

“I received a refrigerator damaged. After being on hold for 1 1/2 hours I was told I could not get a new one for 5 days. I explained someone was going to take my old one. They are so use to sending damaged goods and not giving good customer service they think it is alright and you should just say ok because things happen. I have NEVER had customer service that believes you should be ok with their error. I would not recommend them for appliances.”

Helpful Report

Posted 5 years ago

“Bought flooring and had it installed and the installers never did moisture test on heated floors and never did the silicone around doors and floor statrted to bubble and i was told ot was my fault and the would only offer 200.00 of re install of damaged area that i should have read fine print the district manager all the way down to the employee that pushed the pergo flooring as pet and water resistant and was told it was like that because i used a dry mop swiffer pad on floor i cannot recommend useing home depot for anything you need installed because they dont care i just wonder how many people jave bought flooring and had thos happen too ots a poor way to do buisness”

Helpful Report

Posted 5 years ago

“Ordered a washer and dryer from HD online. In the special delivery instructions, I specifically stated in CAPITAL LETTERS that they need to use a 15 to 20 foot truck only as my driveway has a steep incline with a 180 degree turnaround up to the house. 10 days later, they tried to deliver my order in a 30' truck. They claim that the delivery company didn't read the notes on the order. So, instead of trying to make it right, they are making me wait another WEEK to get my appliances. The reason? Because the smaller trucks are only allowed out certain days of the week! WHAT? I will NEVER buy anything from Home Depot again!”

Helpful Report

Posted 5 years ago

“Will not refund me Because I miss place receipt!!! Do not shop home depot unless you keep your receipts in a safe... Will not came back to shop here Anymore!!!”

Helpful Report

Posted 5 years ago

“I ordered a set of landscape lights for $300 to be delivered to my house. It never arrived. Home Depot and their shipping company claimed that the item has been delivered, however they offered no proof that the package was dropped off at the correct address. They also claimed that they cannot issue a refund and told me that I had to resolve the matter through PayPal. I was honestly shocked at the complete lack of accountability at this company. I am never ordering anything from them again.”

Helpful Report

Posted 5 years ago

“We have been waiting one month for a refrigerator purchased via the Home Depot website. The delivery drivers arrived 30 minutes before their window closed. One of the drivers was injured and said he could not participate in bringing the old refrigerator out, and bringing the new one up. They said they would come back but they didn't. My husband has spent at least three hours on the phone trying to get someone here to finish the installation as the new refrigerator is presently in our garage. Since the delivery drivers are from a third party, there seems to be zero accountability and we will have to wait to get someone here to finish the job. Absolutely atrocious customer service. As soon as Home Depot learned about this they should have prioritized us for the next day. Instead, they bounced us around from number to number for hours, kept us on hold, and we are left high and dry. Home Depot should be fixing this problem for us, instead of us banging our heads against the wall.”

Helpful Report

Posted 5 years ago

“Flagstaff AZ Bought 81 boxes of Life proof flooring and had 4 unopened boxes left and HD would not take them back because being past their return date. When I purchased the flooring I was told I could bring back extra flooring They still sell the same item I have spent ~ 50,000 dollars over the years with 4 different houses and on one $4000.00 purchase they can't give back $200 Will not go back.”

Helpful Report

Posted 5 years ago

“I went to the Home Depot off of Crestline in Littleton, Colorado this morning to pick up some storage containers. When I walked in and over to customer service, no one acknowledged me so I said "excuse me" and politely asked where I could find the containers. The associate, Kellie, looked annoyed and rudely said "aisle 9" - she said it like I should have known and not to bother her. I said "thank you" and went down that aisle where I only found one of the containers that I was looking for and knew that the website had said that this location had at least seven in stock. So, I went back up to customer service to ask if there had any in the back and a very nice man (I neglected to get his name) said, oh we have then scattered around the store and he very kindly pointed me in the right direction. I made my purchase from him and when I got home, I realized that one of the containers was badly broken. I returned to the store, the nice man was with someone, so I approached this Kellie again and kindly explained the situation and asked if I could exchange the container. She very rudely said the following, "fine, just go get one and get out of my box!" - these were her exact words. I was shocked at her behavior, and having experienced her rudeness earlier in the day, I started to walk away and told her she "didn't have to be so damned rude" (I do not normally use cuss words but I had had enough from her). I had my mask on and honestly didn't see the lines on the floor (wasn't looking) and I didn't think I was "in her box". After retrieving my replacement container, I went back up and asked to speak with her manager. After I explained the unprofessional and rude behavior of her associate, the manager, her name was "Merry", just said "I can't allow anyone within six feet of my associates". Well, I get it, I didn't know I was committing the ultimate Home Depot sin and I didn't know I was within the 6', but Merry wasn't helpful and did not seem to care that her associate had been so rude and unprofessional. Bottom line, I get that there is concern over COVID, and I was wearing my mask and I do respect the "law" of staying 6' apart and I honestly didn't know I was "in her box". But that does not excuse rude and unprofessional behavior. We have been good customers of Home Depot for many years, and I have never been treated so poorly as I was today. Kellie could have kindly and politely responded, but instead, she chose to treat a customer horribly - twice in one day. In my opinion, Kellie and Merry both should lose their jobs over this because they do not function and interact with customers as a Home Depot employee should. Their behavior has no good excuse. There is too much competition for Home Depot to have customers treated in this poor manner. I hope you will take appropriate action - let these two employees go - and hire employees, like the nice man I made my purchases from, so that Home Depot can keep up its status of being helpful and professional.”

Helpful Report

Posted 5 years ago

“After having the same washer and dryer for 20+ years I decided to go to my local Home Depot to get a new front loading washer and dryer. I fell in love with a LG set. When purchasing the washer and dryer we decided to open up a Home Depot card to build my husband's credit. We put 1/2 on the card and 1/2 on my debit card. This was on 11/28/20. The sales person who helped us said we couldn't get the washer and dryer until 1/9/21. Though it was over a month away we decided that would be find because we were going to custom build a pedestal for this purchase and I would need a bit to complete that project. We were told that we would get a phone call the day before to give us our delivery window. We never received a call on 1/8/21. I had to call to see what is going on with the delivery. I found out the washer and dryer delivery was now pushed out to 2/17/21! We received no phone call, no heads up. My washer has since quit working so now I do not have a washer. I went to the store to see what we can do or if they have a comparable set I can get sooner. The sales person said we may be able to get the washer and dryer set in white sooner, but couldn't guarantee this either. The sales person who was helping started talking about their MLK sale deals. I found another set, the date we could get this one was 2/5/21 and that was not a guaranteed date. We decided to get a refund and try somewhere else, however the refund is where it gets super fun. This is where everything gets super fantastic. We had already paid off the Home Depot card and they froze the account because it isn't normal for people to make a big purchase and pay it off so quickly. I spoke with a manger and he said he would get me a cash refund due to all the issues we had. I was like great this is fantastic. The manager left and 10 minutes later came back and said he cannot give me the cash refund he said he would. It would all have to happen the way we purchased it. The manager also made a comment he would like to see the corporation just do away with appliance sells because his life would be easier if they didn't have to worry about them. This was not professional. My husband was on the phone forever with the Home Depot card to get it unfrozen to accept the refund. Once he got through they said we have to call back in 2 days to see if the refund went through, but the account will be frozen until the refund pushes through. Once the refund is complete it will be 7-10 business days for us to get a check for the refund. They cannot electronically push the refund back to the bank that paid off the card. The communication is lacking. While we were trying to work out options with the store the lady in the front let us know that there has been so many issues with appliances and people have been waiting 4+ months for their appliances to come into stock. Had we known this we would have shopped elsewhere or went with another manufacturer. The lady also said that the delivery/warehouse personnel are a 3rd party provider and they are hit and miss with the communication to the customers and there is nothing they can do about it. I would love to know why they are even selling items they know will not be in stock for 4+ months. Why they are doing business with 3rd party vendors that are known for lack of communicating with their customers? All of this reflects badly on them. They did nothing to make this purchase right. I am out a washer and dryer, I have to wait a week to 2 weeks for a refund. All of this could have been okay had honest communication taken place. Once we get the refund we will be canceling the credit card. My husband is a contractor who has many times gone to Home Depot multiple times a day to assist his customers. Because there was nothing done to make this right he will be using Lowe's now for this daily construction needs. My suggestions for the store to improve: 1. Be honest with the customers. Let them know that the manufactures are being delayed and the purchases can take months to arrive. 2. Do not have sales for items you do not have available to customers. Most of you customers will need the appliances soon otherwise they would not be shopping for appliances. 3. Do not offer a solution you cannot follow through with. 4. Don't blame all the issues on other companies. The people you do business with will reflect positively or negatively on you. If you continue to get complaints do business with another company that can keep YOUR promises.”

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Posted 5 years ago

“I bought recently an appliance for a tenant which required installation. It has been nothing but a nightmare. It is disgraceful and it shows the disregard that Home Depot has for its customers.”

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Posted 5 years ago

The Home Depot is rated 1.7 based on 1,414 reviews