Name: The Home Depot
Rating: 1.64

“They lied about using subcontractors. I was very disappointed with Home Depot Installation Services for windows. We were told directly that the installers would appear in Home Depot shirts with HD badges and were HD employees. Instead some non-english speaking guys came without masks. When they were done, HD insisted upon final payment even before scheduling inspection. They failed to schedule the inspection until after the permit expired and then only in response to a bad review. They also told me I would have to go to the Palm Beach County Courthouse myself to file Satisfaction Of Lien (Not necessary when not using subcontractors and should be done by the permitting company). The Installation Manager, Craig, made excuse after excuse and became rude and insulting, belittling me because of my small company before leaving. I will never trust Home Depot to tell me the truth or provide what is promised again.”

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Posted 5 years ago

“I bought a John Deere riding mower that was to be delivered and I specifically asked that it be delivered when I was home to sign for. The day of delivery it arrived around 4:30 pm, the driver rolled it off the truck into my driveway in the rain and then got in his truck and left. Ok, fine I was home. But I go outside, not knowing where the packet is or the key only to find that the back end behind the seat was dented, with what looked like rust and the paint chipping off. I immediately called called customer service to have them pick it back up, only to get the run around. The store I purchased it from, said it didn’t come from them, it was shipped from one out of state, and after 30 min on the phone with the store that sent it I was told they do an inspection and don’t know how it could have been damaged. I asked to have the driver come back, I was told they could not do that, and they didn’t even know which one to contact because it had not appeared to be delivered yet. And they use third party delivery trucks. So I’m assuming they are not even employees of Home Depot. Fast forward to yesterday Friday( April 23rd) the tractor was to be picked up, but I had to be home to sign for. I called at 11:30 am only to be told it would be picked up but somewhere between 6am-8pm. I was told I would receive a call 30 min prior to arrival. Fast forward to 5:30 pm and still nothing, so I call the manager of the store, who said she could not give me a time. I asked her to call the driver, she said that after 4-5 pm the driver don’t answer their phone. So I said” so pretty much they are done working at 4 or 5 pm, but you ask customers to stay home till 8pm for delivery or pickups? Yes pretty much she replied. I’m so done with this company and want my 2100$ returned so I can purchase a new mower, but that can’t happen till this oneNo one knows what they are doing, and all you get is I’m sorry.”

The Home Depot 1 star review on 24th April 2021

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Posted 5 years ago

“The delivery team cut a 2.5’x2 piece of linoleum out of my floor in front of the dishwasher...and did not anchor in the dishwasher, and didn’t speak English. I called Home Depot to complain and a claim was put in. Now 7 months later, of spending time on hold to get resolution, they called to say they aren’t going to come back and fix my floor or anchor my dishwasher. My dishwasher falls out when I open the door, and the piece of linoleum in front of my dishwasher slides around and gets dirt under it. Home Depot will not have my business from here on out.”

The Home Depot 1 star review on 23rd April 2021

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Posted 5 years ago

“A bunch of liars. Did an online order on March 31st. It is now April 20th and just got a notice that delivery date has changed for the 3rd time !”

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Posted 5 years ago

“Placed an order online using a gift card. Got notified that my order was cancelled because the item was out-of-stock. 3 days later trying to place an online order only to find out that gift card balance isn't refunded. Called customer service and found out that I have to come in to the store to receive a refund in store credit. No one notified me that the refund couldn't be processed unless I come in to the store, in any form of communications. Call got transferred to the Concord store and the lady told me it's not their responsibility to inform me that I have to physically come into the store to receive my refund from using a gift card and that the gift card refund policy is listed on the website. Spent a total of 1 hour on the phone with Home Depot personnels and my issue still isn't resolved unless I go to the store. Think twice and look elsewhere if you're looking to get a Home Depot gift card, or shop at Home Depot, this Concord store specifically.”

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Posted 5 years ago

“I placed a phone order for a hot tub and heater cover over $3,000. After several days i called and they informed me the order CANCELLED. They send me junk mail daily, i have an account so they have my info. but my email was dropped on my order so i never received one. They told me the item is now out of stock so it cancelled. I used a coupon that saved $200 but it now expired. The 1st CS Rep was rude, told me it had been a long day and over talked me the entire time. He said he was able to reorder the heater cover but couldn't do anything else. Then he decided to transfer me to a survey without finishing the conversation or ordering the cover. I contacted again through text message and received another rep who was pretty much the same way. She also offered to reorder the heater cover. When I responded I waited an hour and a half for response back before I finally asked if we were still chatting. ANOTHER ONE CAME ON and said he would be taking over. He told me the exact same thing was yep your order had been canceled. He said he could reorder the cover as well. He also said he could transfer me to someone else. I told him no. After three Representatives who could not help get anything accomplished I did not need a fourth. I told him to forget about the heater cover and I would just spend $3,000 somewhere else. I have never had such terrible service at home Depot and will never spend that kind of money there ever”

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Posted 5 years ago

“Terrible experience with home depot. We order washer and dryer. Delivery scheduled with email confirmation received the day before. Window for delivery between 7am - 11 am. Online status matches this. We waited and the delivery people never show up!!!! I tried to call Home Depot customer service so many times and could not get a hold of anyone....only recorded stuff. I finally managed to contact via online chat and they informed me that my order is in backlog and delivery will not take place in the next month!!! I understand delays, specially now with the pandemic. But it's totally uneceptable the lack of communication and how difficult Home Depot makes to reach an associate. This same order I had it cancelled initially because Home Depot failed to properly process my order with the correct billing and delivery information. Sooooooooooooooo disappointed and frustrated. We drove all the way from Southern CA to Utah to be at home for this delivery, and face this terrible customer service. Stay away from Home Depot. P.S.: Home Depot, my order # WG32565061.”

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Posted 5 years ago

“Everything is good till you try to get up with them by phone. I have been trying to get someone to answer the phone about tool rentals for two days. I am put on hold for about 30 minutes then my call gets dropped.”

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Posted 5 years ago

“I am done with Home Depot for good. Bought a new LG washer and Dryer for just under $2000.00 delivery schedules a month apart for each appliance. They came with the first delivery today, I saw them come so I went out on the back step to meet them, the drive er looked at me from the inside the vehicle and it took close to five minutes for him to get out of the truck. My Golden Retriever was in back yard with me, when he got out of the trick he arrogantly yelled at me to go get that dog in the house, which I did. Then I told him the pedestal for the washer was in the garage and asked if they could bring it downstairs, again with a strong attitude he said no we cannot do that. Instead of politely saying, " No I am sorry Sir we are not allowed to do that" I told him with his attitude I am about ready to just have him leave. they both get on the truck and drive off without making a delivery. I called Home Depot and told them about the incident, they said they would credit my account. They showed absolutely no concern about the rotten customer service I got from delivery men. Were not concerned about how I was treated. I told Leslie, who was handling my call I want to speak to a manager, I had to repeat my request to get her to acknowledge my request.”

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Posted 5 years ago

“I purchased a $5,200 Kitchen Aid gas range from the Home Depot in Wadsworth, OH. Since our kitchen was being remodeled, I asked that the range be delivered to the kitchen...no installation. The delivery crew refused to take the range into the house due to the ONE STEP UP into the house. We were made to feel they were doing us a favor putting it into the garage. THEY WANTED TO LEAVE THE $5200 RANGE IN THE DRIVEWAY!!!”

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Posted 5 years ago

“I am trying to avoid buying from online megastores by purchasing local whenever I can. Needed to buy some tools, did my research, and decided to buy from Home Depot using their advertised price match program. Printed off competitors pricing and drove to the closest location. After waiting 20 minutes for assistance, was told by associate that they don’t price match. I asked for the manager, waited another 15 minutes to be told by the manager that they don’t price match. I showed him the policy on their website, and he told me that it didn’t apply as I didn’t bring in the competition’s ad. I showed him the screen print I had brought with me and the section from Home Depot’s site saying a printout was acceptable. He then changed his story to say they didn’t price match online sellers and couldn’t help me. I left, but I don’t think I’ll be back. Buy the way, I had already spent over 500 there this week. The online site with 25% lower price and free 1 day delivery will get the sale. Next time I won’t bother.”

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Posted 5 years ago

“I did a home improvement project for one of their employees. He wasn't happy and ripped me off 675 dollars. So anyway that was last October. And since then every time I go to home depot and he's working, he follows me around and says nasty things to me like your an asshole, idiot and etc. I've been complaining for months about him. Well March 27th he verbally attacked me again and I went to the manager John carouso and he attacked me verbally also. Made a big ruckus and told me that home depot didn't want my business anymore and through me out of the store. I had an order for over 5 thousand dollars and I told him that I wanted it and he said he would put it back on my credit card. So I said I wanted a receipt and he said no and I said yes. He then proceeded to tell the other employees to call the police. So I left without my money or materials. I went to the salem police station and filed a complaint. He never put my money back on the charge card. I'm going to file another complaint with the police tomorrow. I've been abused verbally,humiliated and tortured beyond life. I've talked to the corporate office numerous times and they don't care about what happened to me. The employees name is Joel brint and John carouso and Michael leavy. My name is David Sheehan 781-913-0279 celtic Home Improvement”

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Posted 5 years ago

“home depot is currently violating FTC laws in refusing to provide a prompt refund when delivery is delayed and later than the advertised and agreed upon time. I ordered a product that was supposed to arrive on 3/31, but it hasn't even shipped yet. It even says on the order page that it was supposed to be delivered 4/1 (already different from what was advertised, but still), and today's date is 4/2. I wasn't given any notice about a delay in shipping, and I do not consent to a delay. Therefore, HD must give me a refund, but I've talked to around 5 associates now and they all claim that they "cannot" follow the law and give me my legally entitled refund. One even said they couldn't cancel my order since it hasn't shipped yet, which makes no sense! FTC Mail, Internet, or Telephone Order Merchandise Rule: The Rule, issued in 1975, requires sellers who solicit buyers to order merchandise through the mail, via the Internet, or by phone to have a reasonable basis to expect that the sellers can ship within the advertised time frame. The Rule also requires that, when a seller cannot ship within the promised time, the seller must obtain the buyer’s consent to a delay in shipping or refund payment for the unshipped merchandise. I've filed a claim with the FTC and I encourage anyone else in this situation to do the same, since it seems like their basic practice is to break this law.”

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Posted 5 years ago

“If I could give this experience no stars I would 1266 Omniplex Dr, Cincinnati, OH 45240. I am very disgusted with the way I was treated and the process of receiving a refund. I ordered a washer and dryer set on March 3rd, that were to be delivered March 15th the washer and dryer arrived damaged so they were refused and sent back by me. I was told someone would call me the next day because it was a late evening delivery. I waited until noon the next day and no-one called so I called the store I was told that I couldn't get a reschedule and I had to wait for a refund to hit my back acct. I thought this was strange but since I asked to speak to a manager I didnt think to question I just requested the refund not the reschedule and I was very clear. The gentleman told me that it would take 5-7 days to receive. On day 3 I received a call from the company stating what day my reschedule was for I stated it went under a refund and called the store to reconfirm and I was told yes it is coming as a refund. During this call and hold process I was told by someone when I stated that this process was starting to get ridiculous that " well the equipment was sent and you sent it back" Like I was supposed to take damaged property" Really Home Depot do you by accept damaged brand new equipment? I mentioned that I would probably be taken my business elsewhere which is huge I live 3 minutes from Home Depot and now I am contemplating driving 2 extra miles to go to Lowes because of how I am being treated. I finished the complete 7 days and on day 8 (When I still had no money)called the store and was told no one had processed it as a refund but they would try to expedite it. I called got placed on hold for 20-30 minutes repeatedly was told the manager was not there and then in meeting...etc when I finally got to one she told me that I would have my refund by Monday 3/29 at the latest. Monday when I did not have my refund I called again and was told she was in Meeting so I had to go up there in person after work and talk to a manager, I waited so long and I ended up calling corporate on the spot and having a call with corporate and a manager who told me my refund was just sitting there and this could have been handled with out my time being wasted. So I completed the process to get my refund. I was told that maybe I could have a deal because of my inconvenience and I'm starting to be like ok maybe they care enough to see this was nuts experience. I was offered smaller units for the same amount of money. Home Depot, what would have been a great convenience is the same or bigger units with at least $200 off considering the fact I paid $1,869. and you've had it in limbo for almost a month at this point I finally received my refund March 31st.”

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Posted 5 years ago

“Worst delivery service ever! Order placed 3/14, estimate for delivery was 3/26 at time of order. Email received with a delivery date of 11/25 NOVEMBER 25 for an order placed MARCH 14. Called and was told nope thats wrong it will be delivered 3/31. Checked again a few days later with delivery company. delivery company said 3/31 is wrong they don't even have it from Home Depot. Got an email today saying now delivery is 4/12. Called Home Depot again to confirm. they said it was now someplace between them and the shipper and the "system" says delivery 4/12. I said well can I cancel it because this is ridiculous. Was told nope can't even cancel it. Maybe to Home Depot 729.00 isnt a lot of money but to me it is for an item that appears to be lost. A responsible company would have shipped out a new order, or minimally allowed me to cancel.”

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Posted 5 years ago

“This review is about Home Depot Customer Service - I placed an order on March 15 for patio furniture and received a notice it would be delivered on March 24. I called Home Depot customer service and asked to reschedule the delivery date. The customer rep apologized and said that the order had not yet shipped and there was no way the order would be delivered on the 24th. He told me I should look for an actual shipping notification. Perfect. On March 24, I received the shipping notification that delivery was scheduled for March 26. That was an equally bad date, so I called HD customer service who told me that delivery was actually scheduled for April 7. That was fine, I would deal with the delivery date as April 7th got closer. On March 24, I walked out my front door at 7:00 pm to find the large crate of patio furniture sitting on my front porch - while I would typically be thrilled to came so early, I had specifically called twice to make sure this delivery didn't happen on that date (or the 26th) and was assured it would not! If that wasn't bad enough, none of the assembly pieces (bolts, etc) were in the carton. I called HD customer service this morning (March 25) to vent my frustration. The HD customer service representative apologized for all of the bad information his colleagues previously gave me, but it was their fault - it was the system's fault for not having the right information. I asked to speak to his supervisor; he told me her name is Jessica. He went on to tell me that Jessica wouldn't make with me. Wait - she's a supervisor in customer service, and I'm a customer - and she won't speak with me? Yes, she would not speak with me. This is the best Home Depot can do? This is what's wrong with America!”

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Posted 5 years ago

“I chose Home Depot to complete my kitchen remodel. Initially the process was great. However, the subcontractor provided by HD who installed the countertop did a horrible job. They were difficult to work with immediately. They made it clear their time was more valuable than mine when trying to schedule. The man who did the measurements was rude to me and my main contractor. The install though was terrible. One slab was cut at a wrong angle and did not butt up to the stove, at places leaving a gap of almost 1/2 an inch. The same on another slab. I was told the seam wouldn't be noticeable, but there's a ridge and it's not level with the neighboring slab. (I was told the seam should be polished down till it can't be seen or felt) the slab for the sink is where it's really unjustified below industry standard work. The hole for the sink was cut so far back, the faucet can't be installed. He cut the hole for faucet anyway knowing this. They told me I could remove my window frame. To make things worse, the installer drug dog poo into my house. I don't have a dog. Immediately I called the store. Logan asked I provide photos, which I did and was told, in writing, it was below standards and would be looked into. I never heard back from the store. I called corporate and was connected to Erika. She actually laughed when I told her everything. I was contacted by the installer who sent their manager to the house to inspect, again my schedule was inconvenient for them. He attempted to spin me but admitted it was poorly done. I was later contacted by someone at the installation company via email and was told it was not properly installed and needed to be replaced. Erika at Home Depot corporate also sent me an email saying it would need to be replaced. I was then contacted by Adrienne at the store who involved a guy named Steve. They told me they'd give me any faucet I wanted and financial compensation for my troubles. I want to note Steve was aggressive and attempted, in my opinion, to try to bully and intimidate me. The call dropped. I emailed Erika and accepted the new install, the faucet and financial compensation I was offered. She responded in writing the next day telling me I had two options: $500 and I just deal with the poor quality work or they will come install a faucet I provide at my expense and they'll give me $200 for the inconvenience. I responded I expected they honor their original resolution offers. She responded it was not negotiable. I have filed a law suit in order to recover my money. In the mean time, I live with a kitchen that is not fully functional. It's costing me money in a variety of ways from eating out, bottled water, lost wages to my other workers, etc. Plus the inconvenience of having to do dishes in my bathroom for over two months now and my house in disarray and it will still be a while before its resolved. Home Depot has made it clear they don't think I'm worthy of quality work and they are an unethical company. I attempted to leave a review on the home depot website but they've blocked me from being able to.”

The Home Depot 1 star review on 22nd March 2021

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Posted 5 years ago

“now they are CHARGING to pick your window for delivery????? You can bite me.”

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Posted 5 years ago

“We ordered a dishwasher in December. It was supposed to be delivered on March 1. It was delivered, but they couldn’t install it due to a plumbing issue. They told us they would send a plumber out and it would be free and we would be able to use our old one when they left. Neither of these were true. We had to pay the plumber $110 and our dishwasher was not able to be hooked up to the new plumbing. So, we went without a dishwasher for a week until they could once again, attempt to deliver our dishwasher. Well, guess what?! They came again to deliver our dishwasher, and this time there was an issue with the electric, and on top of it all, the dishwasher was BROKEN!!!! I sent them out of my hose, and called my local appliance store, and had a new dishwasher installed within 24 hours!! Will NEVER order another appliance from Home Depot again!!”

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Posted 5 years ago

“I purchased mulch.. the cashier, Elizabeth was pleasant. However, we pulled up to load 10 bags of mulch and Cobie did not even acknowledge that I was loading the bags nor did he offer to take my cart that I had unloaded by myself. At the very least he should have offered to help... maybe even asked to see my receipt to show I had purchased said items. Customer service is lost on the poor HD representative.”

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Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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