Name: The Home Depot
Rating: 1.64

“It sucks when you place an order online for something that says "In stock" to find out a week later that they WEREN'T in stock and they won't have them for at least a month. Of all the things I bought for an upcoming event, Home Depot is the only company that I have purchased from that has given me a problem with everything I ordered from them. My gazebo... delayed. Lights... not in stock, even though they said they had them. Chairs... had to search high and low at every store to find some. Then when you go in to look for things for your patio... it's all gone... "Because it's out of season."... REALLY?? At the end of July? Beginning of August? People apparently don't go outside and spend time grilling or anything in the back yard by July. So thanks Home Depot... for being a big let down. P.s... if you DON'T have any in stock... and you haven't had any shipments in for months... then take it off your site... you can't sell what you don't have.”

Helpful Report

Posted 5 years ago

“DO NOT ODER APPLIANCES FROM HOME DEPOT! I made the huge mistake of ordering a washing machine and refrigerator from Homedepot.com. My Fridge is not working correctly and I needed one quickly. Weeks after my order I received a call that said the washing machine will take another month to be delivered by the fridge is ready at the shipper. BUT- Home Depot's policy TO SAVE THEM MONEY is to only ship items together. I pleased but they said it's their policy- AND THEN THEY SAID- If I cancel the washing machine I can get the refrigerator delivered right away, so i did. Now, the day of delivery I call Homedepot to check the status and Iw as told, we're sorry...but the entire order was cancelled. And we didn't send you an email to let you know. I spoke to their resolution department...they admitted in their notes, it clearly says CANCEL WASHING MACHINE ONLY. And yet, they canceled the entire order. I spoke to the resolution department and said, this was 100% not my fault and I need Home Depot to get me that Fridge. They said it's back ordered for another month and a half...I demanded some form or restitution- they said they could give me a Home Depot gift card to purchase a "dorm fridge" for a few months...for a family of 6. So happy Home Depot has decided to save money by losing me forever as a customer!!!! Buy from Best Buy or PC Richards or LOWES...Home Depot does not care AT ALL for their customers and the woman I spoke to from corporate resolutions proved that- they do not care.”

Helpful Report

Posted 5 years ago

“I called at 7:30 this morning inquiring about kitchen cabinets. The manager told me her cabinet guy came in at 9 and would be there until 6. I told her I was coming from Ashland, Ky and didn't want to waste a trip. She assured me he would be there and "worse case scenario, she could help me herself". My husband and I made the drive, arriving at 4pm. We were told that neither the cabinet guy nor the manager were there. We will not be back. Terrible customer service.”

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Posted 5 years ago

“North Dartmouth store,today,4:30 pm. I was at check out, guy behind me not wearing mask. I Called for manager. Manager came over, saw man with no mask. Manager told me nothing he can do. Let man go through check out with no mask.”

The Home Depot 1 star review on 25th August 2020

Helpful Report

Posted 5 years ago

“I ordered and had a dishwasher delivered on a Tuesday of August. I was told not to unbox or touch said dishwasher as it would no longer be under warranty if I did. I never touched the box as it sat in my dining room for an entire week. Once two installers came to my house the following monday to install my dishwasher, they noticed dents on the front and reported it right away. Home Depot is now saying that they will not accept the dishwasher or allow me to return the dishwasher. Why? I have no idea. I am currently seeking legal advice.”

Helpful Report

Posted 5 years ago

“I ordered and had a dishwasher delivered on a Tuesday of August. I was told not to unbox or touch said dishwasher as it would no longer be under warranty if I did. I never touched the box as it sat in my dining room for an entire week. Once two installers came to my house the following monday to install my dishwasher, they noticed dents on the front and reported it right away. Home Depot is now saying that they will not accept the dishwasher or allow me to return the dishwasher. Why? I have no idea. I am currently seeking legal advice.”

Helpful Report

Posted 5 years ago

“Home Depot's home delivery on products is terrible. Ordered a vanity, and delivery was very late, and product came damaged. Returned damaged product and that took even longer. Ordered a second time, and delivery was lost...? Serious logistics issues at Home Depot!”

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Posted 5 years ago

“I used to drive out of my way to shop there. Now I will never shop at any Home Depot again. Dan, the asst Manager is an arrogant ass that does not give a damn about customers or customer service. This used to be a great friendly store. Now it just plan sucks, the staff have a screw you attitude, likely fostered by Dan, who will tell you in no uncertain terms he does not give a damn about your business. He does not check to see if the item you need is in the back or at another store, "If it's not under the shelf, we don't have it. The warehouse is closed because of Covid-19, you don't like it get out" So I did, and went to my local Lowes, that was much closer, I only went out of my way to go to Home Depot, Orange City, because in the past I had world Class Customer Service, boy are those days gone. Interestingly Lowes had exactly what I was looking for, and even made an announcement while I was there that they were restocking daily. I guess Lowes warehouse is still open. I have a major Kitchen overhaul I will be starting in a few days, at least $12000, I had planned to purchase the materials from Home Depot, but after Asst Manger Dan, made it clear he did not give a damn about my business, and basically told me to get out because I didn't like his attitude, that business and any future business I have will be going to Lowes or Ace Hardware. Good Job Asst Manger Dan, you just cost Home Depot a customer for life. You have absolutely no business working in retail, if you worked for me I would have fired you on the spot.”

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Posted 5 years ago

“Ordered and paid for carpet installation June 24. Today is July 27 and still no carpet. Our house has been turned upside down because we had to move furniture and pack up everything off of shelves and dressers. The employees at Home Depor lied to us this whole time. Need lm ess to say we cancelled our order and went somewhere else.”

Helpful Report

Posted 5 years ago

“ordered a air conditioner and promised 21 july delivery still has not come and when I called they could not help me as to when I will get it. I am 69 yrs old and this air weighs 124 lbs I need it now it is so hot here in PhillyTold me yesterday 22 out for delivery in a text still did not come! Will not shop there again.”

Helpful Report

Posted 5 years ago

“Unbelievably bad experience. Went in-store to order a new microwave and paid for it. Projected install date was June 15th, 2020. On June 9th, received an automated message that installation was delayed until July 1st, 2020. On June 27th, received another automated message that installation would now be July 16th, 2020. After leaving messages for the salesperson (which were never returned), despite leaving 2 messages. On June 19th, I spoke with another employee at the store, who told me there were delays and back orders and that even though the newest delivery date was July 16th, "not to count on it and it may be later". I wrote an e-mail to the CEO, Craig Menear about the problems on the following day. I was finally contacted by both "Tammy" an "Executive Escalator" about my issues, and she delved into it and kept in touch. Make a very long story short, after numerous emails and phone calls with "Tammy" at the head office, and "Carley" of GE appliances, it was determined that the microwave I ordered was on a very lengthy back order (which no one told me about and just kept shifting responsibility around) and that they would provide me with an upgraded microwave at no additional charge, which would be available for delivery and installation on July 11th. Not having heard about the time frame for delivery on the 11th, on July 10th, I contacted customer service again to find out the delivery time for the 11th and was told by "Linda" (who put me on a lengthy hold, while she talked to the GE vendor, "Charlotte"), that delivery would be on July 11th....to the warehouse! However, the actual delivery/installation would not be until Tuesday, July 14th. Not more than 10 minutes later, I received an automated call indicating that the microwave installation was delayed until July 17th!! After contacting customer service again ("Tiffany") and on endless holds, she didn't have a clue and said the item was on backorder! Even the substitute? She didn't have any idea and at one point, asked me, "Has the microwave been delivered?" (Duh!) Following this, I updated "Tammy" with 3 emails about this fiasco this afternoon, but have not yet had a response. This is absolutely ludicrous. Even given COVID, delays, Home Depot hasn't got a clue what is going on, there is no communication, no one knows what anyone else is doing, the status of orders, delivery dates, etc. and it is a mess. All I want is my microwave, which has now been almost 8 weeks since ordering and I was NOT told that there might be ANY delays at the time. Surely, in this day of modern technology, Home Depot should be able to know if it's vendors are able to supply the products, or tell the customer of potential delays. And, certainly GE should also know that to suggest that items are available at the time of order indeed are! Bad communication (or lack of), right hand doesn't know what the left is doing and basically ambivalent about the customer. Although Home Depot is close to where I live and I usually shop, no more. I'll go to Lowe's, which is further away. I know they are also a "big box" store, but my orders with them have not been unsatisfactory. Home Depot.....get a grip on it, people. Just because you are "big" doesn't mean you can't fail and go down, like many other giants in industry. Pay attention and get your act together!”

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Posted 5 years ago

“no. wont go back.”

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Posted 5 years ago

“Stay away. To many people in store. Little social distancing Many without masks. dangerous.”

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Posted 5 years ago

“Stay away they don't enforce masks, and they let way to many people in store. Got a touchless card, well don't count on that either.”

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Posted 5 years ago

“I ordered a chest freezer on April 29th with a delivery date on July 1st due to backorder over Chinese Coronavirus. The day before delivery, the delivery was changed to August 5th! The delay significantly impacted my business operations. I asked for compensation for delayed delivery and/or the last minute notice, and was denied. Thanks for nothing HomeDepot!!!”

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Posted 5 years ago

“Beware of Home Depot Gift Cards and Store Credits! Home Depot is refusing returns on items purchased with store credit from gift cards. On 6/10/2020, I purchased $140.78 in items at the Prescott Valley Home Depot. I used a store credit of $8.70, left over from a gift card. That afternoon, I attempted to return an item that was not what the Home Depot employee claimed it was. My transaction was denied because I used the $8.70 store credit for the purchase. I had my receipt at the time of return and was told by the store manager it would be taken care of, but I would need to write a letter disputing the denial of the return. It was not taken care of as the store manager said it would. I wrote a letter on 6/11/2020 explaining my situation and have not heard a thing from Home Depot. They have locked up my transaction with no possibility of return. Avoid Home Depot gift cards and Home Depot store credits.”

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Posted 5 years ago

“it is disgusting to make your customers touch the scanner tools to check out at register, especially during covid crisis, and also let dogs and animal roam the store”

Helpful Report

Posted 5 years ago

“I have had a problem with home depot since May 1st of 2020. I came to the store to look for a washer and dryer for Mother's Day and pick out the one for her now I usually don't deal with home depot for stuff like this because of your ratings and yes I read all reviews before purchasing anything from a store. So I purchased a washer and dryer from the home depot because she said she wanted it from there because it was close to home. I was very leary but that was where she wanted so I went. Purchased the MVWB765FW washer @642.00 and MGDB765FW dryer @ 753.00 with a 10 % discount on appliances @ 396.00. So they never checked to make sure the product was in stock when I paid the money. They sent me an email on May 8th stating that the dryer was not available until Saturday, July 18th which I thought was ridiculous so I went to home depot and asked them why so long for the dryer they never told my mom that the would have to build a whole new dryer because they were out of the one she wanted. So I tried calling a couple of times just to get hung up on which is very disrespectful at any given time. When I got to the store they had already talked with someone through customer service so they were gonna upgrade her to the newer model which was fine at the price we already paid for. So when salesperson Janette JJA6MYQ called back to find out if they were gonna still give me the deal they said o.k but when went to the Manager who was on Duty that day of May 11th he didn't want to do it so I had to pay for an upgrade and to redo the whole transaction over with me owing them 166.43 which I paid since she was getting the upgrade.Low and behold the day of delivery they come with the color of white which should have been Metallic slate what I paid for. It was just too much to deal with at the time so I went up to the store and asked for the manager named Jo who never since the whole process has begun to come and say well I'm sorry this keeps happening and that we will do this for you for your time coming up here just nothing wouldn't even show his face which I think is bad customer service for him and the entire store. But the delivery guys were awesome. Juan C. Morales and Jose' Flores very respectful gentlemen. These other salespersons are very nasty and rude JJA6MYQ- Janette and CBM20C - Sally also ALI6R4Q- Ariel. Order No. H1911-222409. I will never ever purchase anything as long as I'm living and breathing from Home Depot store number 1911 Cicero, Il ever again. All I want is my money back from the upgrade and you will never hear from me again and if I don't receive it I will take you to small claims court over it. I work too hard for my money and to be treated this way is unheard of. This will also go on your reviews so that you know how your employees are "UNBELIEVABLE" Patricia Coleman”

Helpful Report

Posted 5 years ago

“Extremely disappointed in Home Depot and the way they handled this situation... I ordered these exact floors on May 9th 2020 for $0.04 a sq ft. I was shocked and excited to find floors for this price so I ordered immediately. I knew it had to be a mistake but it's not my mistake nor should it be my problem. I should get what i paid for. Instead, my order was canceled (NOT by me). Annoyed I called customer service and after waiting on hold for an hour (literally) I finally talked to a very nice customer service representative. She couldn't really help me so I asked if I could talk to someone above her, she put me on hold and eventually had me in contact with someone who I thought could help. KIM (I didn't get a last name) basically told me this issue was a vendor error and that they, the vendor, canceled my order. I asked how is it a vendor error? A price mistake on Home Depots website is an error on Home Depot and they should honor the price they have posted. I should get the floors for the price I paid. We went back and forth and she told me the same stuff over and over, never helping. "Home Depot strives for 100% satisfaction and accuracy but sometimes it just can't be done". I was eventually HUNG UP on by KIM. I never raised my voice or cussed. I am just trying to get what i paid for. This is not my mistake, it's Home Depots and they should own up to their mistake and make it right. They have it posted on their site that they honor price adjustments, that's a lie. I just want what i ordered for the price I originally ordered them for.”

Helpful Report

Posted 5 years ago

“When ordering something online be prepared for it to be the last day before arriving. I bought a shelf that was in a warehouse in the same state. It left there 1 day after ordering and went to another location close by. It sat there for 3 days before moving. Now the Birthday present for a friend is late.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

The Home Depot Reviews