The Home Depot Reviews

Name: The Home Depot
Rating: 1.65

1.7 Rating 1,414 Reviews

15 %

of reviewers recommend The Home Depot

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1.7

Based on 1,414 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat

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The Home Depot 1 star review on 18th December 2025

114

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Will never purchase or order anything from Home Depot again. Order Chalkboard wallpaper for my daughter for Xmas on Dec 3rd was supposed to receive it on the 8th. Never received it even though the tracking number the provided me stated it was delivered. Contacted FedEx, they said that was an erroneous tracking number and they couldn't locate the package. I was refunded my money and repurchased the product on Dec 13th and was promised to get it by the 18th. Today is Jan 5th and they still dont know where it is. Poor customer service. The customer service rep stated they have plenty in stock and can't explain why they cant ship it.”

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Posted 5 years ago

“I ordered online 8/30/2020 a brand new Maytag HE washing machine. it was delivered in Oct 2020 everything was on back order. No problems until 12/29/2020 when the machine started acting up. Called Home Depot told them the prob and needed someone to come look at it.. They told me I had no warranty... it was not true, called a repair shop explained to them and they said I should have a 1 yr warranty.... I DO NOT TRUST HOME DEPOT, they looked everything up and saw when it was ordered, how can they say I don't have a warranty...”

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Posted 5 years ago

“Wish I could leave a zero star review. I ordered a washer and Dryer on Dec 20 on their website with a delivery date of Dec 30. I received an email with the receipt and confirmation with the delivery date and my credit card was charged and I even took the day off of work to accept delivery. On Dec 29 the day prior to delivery I received a call from them stating that my order was only a quote and it needed to be completed. What a quote?? when you purchase something online and receive a receipt, a delivery date and your credit card is charged how is that only a quote? I called the phone # they gave me to figure out what happened and they were not able to help me. When I got home from work I looked at my order history to find out that my order was "delivered" I do not know where they delivered it to as I do not have it. I called back Home Depot Customer service and was on the phone with them for 31 minutes 22 seconds and then I was "disconnected" I called back and was on the phone with them for 2 hours 4 minutes and 20 seconds trying to figure out what was going on with my order. I talked with 5 different people including a supervisor and had to explain everything to each person, no one knew what was going on and didn't know why I was transferred to them. The first person I spoke with stated that my washer/dryer is scheduled to be delivered on Jan 8. I asked her why the change as I was not informed she did not have an answer she asked me to hold as she was going to transfer me to someone that could help but instead of transferring me to someone else I was sent to their survey. I called back and talked with person #2 and was told that my order was delivered, I explained it was no delivered and it wasn't even supposed to be delivered until the next day. she transferred me to another person. Person #3 stated that I did not have an order and they could not find when. I stated that I have a receipt and I have talked with other people at Home Depot and they were able to find my order, I was asked to hold on while they looked for my order. I was then transferred to Person#4 and was told that my order was cancelled and if I wanted the washer and dryer I needed to reorder. I told them that it was already paid for so why would I want to reorder. I did ask her if I reordered with her if I would have delivery tomorrow as scheduled she said no. I would have to wait until January 10 for delivery. This was odd since as while I was talking with them on the phone I placed the same washer/dryer in my shopping cart and it stated delivery of January 5. Person #4 kept asking for my credit card # I stated that I would not give it to her and asked for a supervisor after waiting on hold a supervisor finally came on the phone she was very useless and told me that I had to reorder the washer/dryer and dispute the original charge with my credit card company. I did buy these on sale and they are no longer on sale and the supervisor would not even honor the price that i originally paid as the items were not on sale anymore and that the original order I placed and paid for was only a quote (yes they were in stock). I ended up placing my order at Lowes and my new washer and dryer will be delivered and installed tomorrow. I would not recommend purchasing anything at Home Depot especially online, if you must purchase from them go in person at least this way you will be able to leave with the items that you purchase and it won't be just a "quote"”

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Posted 5 years ago

“Don’t buy appliances from Hime Depot. They don’t do returns.”

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Posted 5 years ago

“My bad experience came from store #6984 in Brownsville, TX when they had a misleading advertising price for a Dewalt Drill and Impact. The store had a "locking mechanism" with 6 of the same items (Dewalt Drill and Impact Combo) for $149, and when I requested for an associate to retrieve the item to purchase, even he confirmed the price of $149. It was not till I got to the register it rang up for $249, which I then spoke to a Manager (Edward) and he admitted to saying it was a store mistake and could not honor the posted price. I felt it was unfair so I took many photos because it was not just one item but many in a locking position. I may have understood if it was a consumer who may have mistakenly placed it there but the items were locked with security alarm thing which falls toward store mistakes. He then refused to work with the price listed and commented to go online and purchase it instead because he was not going to work with the false misleading price they had posted despite 2 employees had confirmed the $149 price tag. I was very upset and left the store with the consideration of submitting a claim to the BBB for an investigation.”

The Home Depot 1 star review on 27th December 2020

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Posted 5 years ago

“I have a 1 because I could not rate it a 0. Worst experience I ever had. From this point forward Lowe's with get all future business”

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Posted 5 years ago

“A few days ago we bought a Christmas tree at Home Depot. And what a surprise awaited us and our child today when we saw that dozens of ticks began to crawl out of this tree. That's just terrible!!! When we buy a live Christmas tree, we are looking for a Christmas mood, a holiday for the whole family, gifts under the tree, and instead we get the tears of a child, disappointment and fear from realizing where else the ticks could crawl in the house. It is terribly unprofessional to sell such trees to unsuspecting people and expose people's health to such a risk without any control over the quality of living trees. I'm not talking about the spoiled mood! Be careful when buying live Christmas trees at Home Depot. It is terrible situation! 😢I can’t describe what my child feels now..”

The Home Depot 1 star review on 17th December 2020

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Posted 5 years ago

“Do not order curbside pickup here. I needed two items today. One item was ready for pickup. The other was not despite being available in the store. In the store, I was told I could buy the other item but they couldn't cancel it there because the original order had already started shipping. After getting home, I called Home Depot to cancel. For some reason, they were shipping that item to me and would not cancel the order.”

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Posted 5 years ago

“Customer services in this store is awful and I would recommend buyers to heck the price and quantity of items as they sell couple of items in the pack, but when you open there is only one. Cashier scans an item and it is not showed in your receipt. Management is poor and customer services is not appropriate. Stay away from this store at 2350 Cortez Road West Bradenton, FL 34207 · Cashier Jodi is putting customers on hold for too Long. · Agent Wandy is using negative language. · Assistant manager Rikki is asking customers to repeat and answer a simple question many times. · Assistant manager Rikki and other agents Offer no empathy. · Agent Wandy and manager Jouli are rude behavior and bad attitudes. Stay away from this store at 2350 Cortez Road West Bradenton, FL 34207”

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Posted 5 years ago

“Home Depot delivered damaged washer/dryer TWICE. Both times the appliances were damaged.”

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Posted 5 years ago

“WARNING :The Home Depot supports the spread of Coronavirus through allowing day laborers unmasked to loiter on their property, soliciting worK from patriotically spineless contractors. 1275 w Craig rd north las Vegas Nevada”

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Posted 5 years ago

“Worst order/delivery experience of my life. I’m Never shopping Home Depot again. 3 returned orders of damaged product over 5 months of back and forth all for nothing. Countless calls. Multiple support supervisors involved that just quit responding to my emails week after week. Constant lack of communication on deliveries. Orders left on doorstep or driveway with no notice. Complete disaster from start to finish and now I’m done. I’m confident Home Depot can not make a large order delivery.”

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Posted 5 years ago

“Ordered a Christmas tree on line 11/21. Was supposed to deliver by 12/2. I called 12/3 and it is still sitting in the HD warehouse with a UPS tracking number assigned but UPS has not picked up the package.”

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Posted 5 years ago

“This is a good a review I had a great experience with the gentlemen in store 1212 . First of all I had no mask he immediately gave me a mask , Then he help me with the screws and walked to me to find some blinds . Darnell from hardware is so good at what he does for Home Depot . Edwin Smith”

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Posted 5 years ago

“Home Depot's customer service is so terrible that I cannot find any words to describe it. First time I ordered a washer and dryer the technician did not install it and cancelled the whole order without my approval. I exactly know why and how he did it. My wife is not a native English speaker so it is obvious that the delivery employee tried to take advantage of this situation and they did. We live in a 4 story townhome and the laundry room is on the 3rd floor so I am %100 sure they did not want to carry the appliances up to the 3rd floor. They left a note saying that the depth of the washer and dryer is too large and it should be at or below 30" which is not accurate because the previous washer and dryer set's depth was 34". To get this issue sorted out, I have called your customer service line 5 times (where 2 times I was put on hold for 1 hour and 15 minutes) and requested that I would like to receive the washer and dryer not a refund. The second time I ordered a washer (the LG here) the delivery people brought it where one side of the washer was completely banged up (See Photos please!!) because someone dropped it when picking it up with a forklift. So me and my wife declined to have it installed and the delivery people ordered another washer who knows when we will receive it. Now I am on the phone with Home Depot Online and they are telling me that there is not another order under my name and I am about to go insane!!!!! From now on, I will make sure that I cancel my Home Depot Pro account and switch over to Lowe's. I will make sure to address these 2 issues to to your executives both by email and a letter. Home Depot should just terminate its customer service department simply because there are no follow ups, no professionalism and no care. I think terminating this department will save your company a lot of money. Home Depot Online Store is terrible and but the customer service is even more terrible. ALL CUSTOMERS STAY AWAY FROM HOME DEPOT AND GO BUY FROM ANOTHER STORE!!!!!!!!!”

The Home Depot 1 star review on 29th November 2020

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Posted 5 years ago

“I ordered a dishwasher online and paid for it to be installed. When the delivery driver showed up he started to uninstall my old dishwasher. He then told me that he couldn't do it because there was a lip on the floor. He said that he could leave the new dishwasher but that was it. I said let me call my wife and see what she thinks. Before I was finished with that call the guy left. He didn't even reinstall my old dishwasher. He just left. Shame on Home Depot for this behavior. When you called to complain about this and request my money back the call center person said that she didn't do refunds and gave my wife a phone number She said press option 2. When she did it just said goodbye and hung up on her. This was totally unacceptable from a major corporation. I would give them zero stars if I could My recommendation is go to Lowes”

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Posted 5 years ago

“I ordered an item listed as having "5 in stock" at a local store. I paid for it online, but when I arrived was told it was a "special order only" item that would arrive at the store in 2-3 weeks. Customer service would not cancel the order or refund the money. I was told I would have to wait the 3 weeks, pick it up in-store, call customer service, request a return label, ship it back to the company, and request a refund. I asked to speak to someone else and was told to call back "on Tuesday" (3 days later) when they would be available. The information on their website was intentionally misleading, and their policies are designed to scam customers. I will never shop here again for any reason.”

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Posted 5 years ago

“Everything seemed to go wrong. The on line order did not work correctly until the 4th time. Then the delivery was set three ways for the 3 products. Called customer service and they screwed up the billing portion so I had to call customer service again to get that corrected. Each time they told me they would have to cancel and recharge. It was everything but simple, efficient and time saving. Never again!!! If you wait on the line after you conversation with customer service a survey comes on to rate them.....when you try to leave a negative review it says there is an error and boots you. Ha.”

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Posted 5 years ago

“I was at Home Depot in Melbourne, Florida with 2 garbage cans to purchase. I was looking for a cashier and saw no one where there was a sign saying customer service. I thought maybe I was at a self checkout lane and tried the bar code reader and it only beeped. An employee walked past me, like every employee in the store does. I asked if the register was open. She simply said that was not a self serve register and continued walking away. The self serve registers are at the far end of the building. When I have searched all over the store to find what I need, I do not want to work as a cashier. Give someone a job and take out the self serve registers.”

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Posted 5 years ago

“I was in great need of a washer for our clothes so I ordered a washer from Home Depot and it was scheduled to be delivered in a week. They are supposed to confirm appointment 1 day before delivery but they never called me so I was proactive and called them and they confirmed the washer would be out the next day. November 19th 2020.. I get an email at 6:30am on the 19th letting me know that there was a glitch in their system and all major appliance customers have to reorder. Why would I get an email the day of??? This is very very poor service. Now I have to reorder and wait minimum 1 week for a washer to arrive... no discounts or any offers offered to me for the inconvenience. Simply I’ve just been told to deal with it and reorder or dont. That’s my options. Really gave me no satisfaction options. So I will get my satisfaction posting negative reviews and posting my YouTube negative reviews of this incident all over social media.. Attn: Corporate if you are unaware of how your customer service is treating all the people who were involved in the major appliance glitch last week, well now you know!!! What are you going to do about it? My Order# WM23518008”

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Posted 5 years ago

The Home Depot is rated 1.7 based on 1,414 reviews