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The Home Depot Reviews

1.7 Rating 1,266 Reviews
15 %
of reviewers recommend The Home Depot
1.7
Based on 1,266 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 53%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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The Home Depot 1 star review on 26th May 2025
Anonymous
The Home Depot 1 star review on 26th May 2025
Anonymous
The Home Depot 1 star review on 23rd May 2025
Sue And Tim P
The Home Depot 1 star review on 19th May 2025
Connie Richardson
The Home Depot 1 star review on 19th May 2025
Connie Richardson
The Home Depot 1 star review on 25th April 2025
Anonymous
The Home Depot 1 star review on 15th April 2025
Anonymous
110
Anonymous
Anonymous  // 01/01/2019
The ease of making my selection online with store pick up is outstanding. Associates are very good at processing and answering any questions. Product packaging is top quality. Incentives for shopping with the consumer credit card are worthwhile.
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Posted 6 years ago
Ordered a bunch of items online to pick up in store because I wanted to use Paypal. Everything was correct, and since everything was paid for, all it took was a signature and I was out of there. No wait at all.
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Posted 6 years ago
The kitchen designers were very accomodating, knowledgeable. The cabinets were great for the price however, the order process and subsequent manufacturers release and processing of the cabinet order was very unorganized. After ordering my cabinets, thinking that the order date was the final step, about a week later, the company called me and would not process order without talking to me and getting approval. We played phone tag for two days. (delaying cabinet making) and then after I gave approval, two other people called five days after that to get approval!!! Really stupid process and delayed my cabinet order by 8 days!! If just by chance they left messages on a wrong number, a customer could potentially not have their cabinets processed and not know it for God only knows when, Home depot dept would be notified. That cabinet maker was Kraftmaid. One cabinet had the wrong doors, and another was damaged. Always, always open cabinets up immediately and do not wait until you can install them, because damaged goods take at least four weeks to come
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Posted 6 years ago
I bought a extreme jack hammer from home depot, i didn't expect much as the tool was well below the cost of Makitas that i have bought in the past. Actually 25% of the cost! The tool in my opinion out worked the 35lb Makita. It has a full metal body so after extended use it did heat up. However for the cost i would recommend, home depot and the extreme jack hammer.
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Posted 6 years ago
Everithing it's ok and More cheap
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Posted 6 years ago
Best customer satisfaction
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Posted 6 years ago
An easy to use site that never lets you down!!
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Posted 7 years ago
Very good custamer service
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Posted 7 years ago
Good costumer service friendly staff and everything I needed was in stock
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Posted 7 years ago
Cheapest I could find on the internet
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Posted 7 years ago
Very good customer service with fast delivery to Finland
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Posted 7 years ago
Quick service, and very easy to use web page.
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Posted 7 years ago
They have all the right products and deals.
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Posted 7 years ago
Easy web site , good price , imeadiatly delivery , no messing . Product just what I ordered .
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Posted 7 years ago
Two things made the visit very pleasant, and as you state, "happy." First of all was the helpful suggestions at the paint department. They were very willing to discuss various paints, colors, paint that also included primer in it's final mix. They mixed samples and asked how things went when I returned. Great people. The Second thing is the help of the experienced person in the tools department. He knew what I was trying to do with tongue and groove knotty pine wood, and found a product, door stops to be exact, to use to hold the bottom board up off the floor when nailing boards by yourself. Well done!
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Posted 7 years ago
I love that they often free home delivery. this is really helpful for large items that are difficult to transport. With deliver directly to the house it is so convenient. Easy check out and fast delivery. Love Home Depot
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Posted 7 years ago
I had a fire at my home in Lawrence, MA and I asked the Pro Desk if I could get a 10% coupon for my large purchase of several thousand dollars. The guy at the desk was rude and dismissive. I called customer service and they were just as dismissive. I left and my entire order and went to Lowes in Salem, NH and got PHENOMENAL service from Austin at ProDesk.
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Posted 7 years ago
items were shipped today after thinking it would be next week ..
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Posted 7 years ago
The product itself was very good quality, but unfortunately must have been a previous return & had a few parts missing. Home Depot let me swap the item out without any questions.
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Posted 7 years ago
because I find more variety of products, i can also find better offers
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Posted 7 years ago
The Home Depot is rated 1.7 based on 1,266 reviews