Hotter Shoes Reviews

2.3 Rating 575 Reviews
28 %
of reviewers recommend Hotter Shoes
2.3
Based on 575 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 53%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Hotter Shoes Reviews
Visit Website

Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale
Lancashire
WN8 9PT

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Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
48
Anonymous
Anonymous  // 01/01/2019
I have the most awkward feet to buy shoes for after several operations, including bits of toe removed and two toe joints fixed. Hotter shoes are the only shoes I can wear for any length of time. Thank you Hotter. A bonus that they are also made in the UK
Helpful Report
Posted 4 years ago
I love the fun colors and designs. These shoes are made with quality materials and above all else they are comfortable. Thanks Hotter. Kim Allen, Texas
Helpful Report
Posted 4 years ago
Hotter shoes excellent service arrived in the Channel Islands a day after despatch, I purchased the Katya and Charmaine so grateful hotter have made a more modern style for the younger person, at the age of 55 I felt like I was wearing the more mature style shoes for comfort as I have rheumatoid arthritis, so modern girlie shoes are not suitable for my feet, knees or hips, I love the dusky pink colour which is my absolutely favourite colour, and are perfect for work and also going out. Hotter I hope you see this review and would also like to add a suggestion, I don't like peep toe shoes as I do not like to have my toes on view due to the arthritis, the Palmas style wedge shoe, would be great as an enclosed toe shoe, I would definitely look to purchase a pair for the summer as I know they would be comfortable and girlie, Particularly if they were also in my favourite colour or white.
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Posted 4 years ago
Hotter shoes are stylish and oh so comfortable. I’ve owned many pairs over the years and they just keep getting better. They are especially great if you have arthritis in your feet.
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Posted 4 years ago
We visited your Chester store today sadly my wife couldn’t find quite what she was looking for , although the young lady who assisted her was a real credit to you, absolutely charming and couldn’t have been more helpful sadly I missed getting her name but she was probably around 20ish and had an American accent
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Posted 5 years ago
Just received a pair of Hotter Belle boots in plum bought in the sale. These are well made and a good fit. I bought the wider leg size and the extra room made them very comfortable, also true to size and good wiggle room around the toes. Considering the price £79 down from £139 a very good buy and very pleased with my purchase
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Posted 5 years ago
I have just ordered online for the first time. Unfortunately I forgot to put in the promo code for free delivery. I went onto Live Help and got everything sorted. The girl's name was Leah and she was very helpful. Thanks.
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Posted 5 years ago
I love hotter shoes and yesterday in the norwich store I bought 2 new pairs ,I was helped by Poppy and she was amazing finding just the right fit and design for my complex needs ,nothing was to much trouble for her and she put a smile on my face , Thanks Poppy
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Posted 5 years ago
Just received my first pair of Jotter shoes. They are really comfortable and look very sharp. I expect to buy more of them. Thanks Hotter, Revron
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Posted 5 years ago
Brilliant company. East to use website, and shoes ready for collection within a week at local store. Always well packaged and very pleasant staff in the shop. Perfect transaction.
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Posted 5 years ago
I have 2 pair of Pixie boots.. I absolutely love the comfort and warmth of them. The sales folks are so easy to work with. I just found a pair of leather boots in the way back of my old closet ..brown leather ankle boots..maybe 18 yrs old and to my surprise they are Hotter Briar......and a narrow cut which is great for me. This company and there products are quality goods. .
Helpful Report
Posted 5 years ago
The shoes are so comfortable and hard wearing. Very pleased with the prompt service and delivery.
Helpful Report
Posted 5 years ago
An amazing no quibble service. I know a 7.5 will fit . Broke my ankle last year and my hotter shoes and boots have been a godsend for comfort.
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Posted 5 years ago
Hotter shoe company is superb. I find the call centre girls to be professional, courteous and very helpful.
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Posted 5 years ago
Hotter shoes have been the most comfy footwear ever for me. If they don't fit or suit me, I send them back. No problem. I'm not in a hurry. The Whisper boots are my all time favorite shoes--three pairs. However, I bought a fourth, with GORETEX, and the toe box area on the right foot seemed smaller so I sadly must return them. I don't have that problem with the regular Whisper boots. BUT--I heartily recommend Hotter Shoes. Worth every cent.
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Posted 5 years ago
Exactly what I wanted. A good quality shoe that fits!
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Posted 5 years ago
After returning a pair of two year old boots that were leaking I'm being sent a new pair. Excellent customer service
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Posted 5 years ago
I ordered some shoes from jumpitnow.com and they were on point I gotta order from them again
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Posted 5 years ago
So surprised at all the negative reviews. I discovered Hotters about 8 years ago and they were the only thing I could wear after breaking an ankle in 2012. My biggest complaint is they don't do all the colors/styles in wide. I now have well over a dozen pairs of shoes/boots and have not had any trouble with customer service or the quality of the shoes. Although usually very happy with orders, there've been a few that that weren't keepers and I've had no problem with returns or exchanges. Yes, it takes a few weeks each way, but it clearly states that on the site. On the one occasion that I had to speak to customer service, they were polite and helpful. I do buy during sales and promos since I don't like to pay extra for shipping. Fortunately, I've had no trouble with the crumbling soles that others have mentioned (and I'm still wearing some 7 year old shoes). Apart from a few pairs of Teva sandals, Hotters are all I wear now, and the most comfortable shoes I've found for my problem feet.
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Posted 5 years ago
Quick delivery, well packaged and free returns up to 90 days!! Hotter offer wide shoes that are comfortable, practical and fashionable. No need to go anywhere else.
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Posted 5 years ago
Hotter Shoes is rated 2.3 based on 575 reviews