Hotter Shoes Reviews

2.3 Rating 575 Reviews
28 %
of reviewers recommend Hotter Shoes
2.3
Based on 575 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 53%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Hotter Shoes Reviews
Visit Website

Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale
Lancashire
WN8 9PT

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Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
48
Anonymous
Anonymous  // 01/01/2019
Best and most comfortable shoes ever! I need a ladies size 9 and nowhere ele could I find such well made, real leather, breatheable, and stylish shoes. I can't bear the thought that they may close down. PLEASE KEEP GOING!!
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Posted 3 years ago
I have bought 4 pairs of Hotter Shoes since lockdown. I like their quality, design and they are very comfortable. They have wide and extra wide fit which really suit me. The shoes were made in the UK and price is very reasonable. I also have to mention that their service is very good. As I don’t speak English well, their staff are very patient, friendly, and advised me on what kind shoes suit me better professionally.
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Posted 3 years ago
I have purchased (far too many) Hotter shoes and boots over the last few years and have never been disapointed with the footwear or Hotter's sevice. Since lockdown March 2020 I've walked almost every day, often 2-3 miles over rough frequently wet tracks, in Leanne - and they're still going strong. Around October 2020 I bought a pait of Blenheim boots. They're great, very muddied up at the moment, but I can highly recommend them!
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Posted 3 years ago
My wife and I have been buying Hotter shoes for about 5 years now. They have all been top quality. All made in England. They are almost impossible to wear out or damage. Considering the length of time they last they are cheaper in the long run than poorly made imports. The description Comfort Concept is very accurate.
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Posted 3 years ago
I have a pair of Potter shoes they're the most comfortable shoes I've ever worn and I'm on my feet a lot I love hotter shoes I found them in the thrift store believe it or not and they were like new
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Posted 3 years ago
The majority of my shoes are Hotter, and no complaints, received another pair today, wanted some strong winter shoes and very happy with them, being EEE they will take a thicker pair of socks, which is good, roll on the snow.
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Posted 3 years ago
Ordered another pair of Hotter shoes as very pleased with the two pairs I already own, placed order online on 20th October and received them today 6 days later here in Spain through Royal Mail. Very fast service.
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Posted 3 years ago
I ordered two pairs of shoes in the sale on Sunday evening and they arrived this afternoon (Tuesday). This with a bank holiday inbetween. As l expect from Hotter shoes they are comfortable and stylish.
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Posted 3 years ago
This is my second review, the first being negative but this one I believe is fair and positive. I left a message for someone to call me. I had a call half an hour later by a very efficient lady called angelica. I have been trying for more than four weeks, and many emails with various people, to return a pair of Mist walking shoes. Despite giving all the information requested and waiting all day yesterday for a collection which didn't happen, I felt very disappointed with hotter. However after speaking with angelica i feel that my complaint has been taken seriously and we have agreed that I will now take them to a drop off shop. Hopefully my faulty shoes will now be dealt with. Thankyou Angelica for your help and patience.
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Posted 3 years ago
I have been buying Hotter shoes for many years and am very satisfied with them. However i now discover that you cannot returns via the Post Office or book a Hermes return. This is extremely annoying. The local shop has closed and the Hermes shop is not convenient. If this is their new policy they have lost a very good customer.
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Posted 3 years ago
I visited your Canterbury branch today (I always get my shoes from Hotters) and was served by a young man called David. I decided to purchase a pair of sandles when he said "Those look a little tight across the top. I'll go and get a slightly wider pair" He was right! David went the extra mile for me. Thank you Hotters.
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Posted 3 years ago
I now have 4 pairs of Hotter boots of different styles, and I love them! Their soft leather is both beautiful and comfortable. They clean easily and look great with pants, jeans, or leggings.
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Posted 3 years ago
Hotter shoes are now the only shoes I buy. I have never been disappointed by the quality or the service. They seem to last forever and are supremely comfortable. I have recommended them to friends and family with equally good results. Some of the negative reviews seem rather suspicious...this is totally genuine and unsolicited.
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Posted 4 years ago
Second pair of men's hotter shoes , most comfortable shoes I've worn , first pair are a year old and still look good got next pair in sale 40 pounds off ! Only one thing I had ,itake a 9 and half but with these a 10 ? Hay ho they fit! But I have wide feet
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Posted 4 years ago
I love my shoes from Hotter. Perfect fit. I did not have to break them in., I highly recommend these shoes.
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Posted 4 years ago
Fantastic Customer service. Mark Kitchener Thank You for making my purchase an oh so easy job. Usually I purchase in store at Worcester and again very helpful assistance. Tho I have to say, Mark Kitchener your on line approach was outstanding. Thank You for assisting me. I shall purchase on line again Thanks to your customer service. The shoes speak for themselves I have more than one pair.
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Posted 4 years ago
Just received Padstow dark tan boots and Ellery navy boots. Delighted with them both. Would highly recommend. Thank you Hotter
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Posted 4 years ago
Bought the red sandals, I love them and wear them everywhere as they are not only very comfy but stylish, go well with jeans, dresses, pencil skirts. Very 1940s, thank you Hotter - please do them next year, I want the silver ones in 5, but you are sold out this year.
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Posted 4 years ago
My online voucher code didn’t work when I placed my order, so I phoned & spoke to polite & capable Customer Service operator James, who sorted it out. My shoes were ordered just after noon on Sunday, they arrived the next morning. They fit, they look good, they were in the sale with free p&p. What’s not to love about this purchase experience? Thanks Hotter.
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Posted 4 years ago
I have purchased 10 pairs of hotter shoes and boots over the last 5 years. Their customer service is great, they replaced a pair of shoes that were stolen off my porch at no charge to me. I have double wide feet and their shoes for me great. My Mystery boots I've worn for 3 winters and they still look great and I can wear my orthopedics in them. I can't say enough good about these shoes and this company. The only complaint I have is the soles of the boots have a strong rubber smell that haven't gone away after 3 years but they are worth it
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Posted 4 years ago
Hotter Shoes is rated 2.3 based on 575 reviews