Hotter Shoes Reviews

2.3 Rating 575 Reviews
28 %
of reviewers recommend Hotter Shoes
2.3
Based on 575 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 53%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Hotter Shoes Reviews
Visit Website

Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale
Lancashire
WN8 9PT

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Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
48
Anonymous
Anonymous  // 01/01/2019
EXCELLENT COMFORTABLE shoes and boots. Well made, good quality and a good grip, when walking in the wet weather conditions.
Helpful Report
Posted 5 years ago
fantastic shoes so comfortable easy website just choose and buy and free delivery
Helpful Report
Posted 5 years ago
Comfortable shoes. The company offer wide fit on a wide selection; their customer service is helpful and efficient. Their goods are good value for money
Helpful Report
Posted 5 years ago
I love Hotter's pink shoes for the summer. They are pretty and extremely comfortable. I would happily recommend them but I do wish they would glue in the inner-soles. They tend to come out when you take the shoes off and it's a fiddle to push them back in.
Helpful Report
Posted 5 years ago
I must have purchased more than forty pairs of boots and shoes from Hotter over the last ten years, and I have no complaints whatever. I have found their staff very helpful, their deliveries often next day, and their refunds prompt. Their products are wonderfully comfortable to wear and I have never had any problem with quality. A frequently worn pair of shoes will last two to three years, and even the older shoes are easy to keep looking good with the use of the excellent renovating polish, which I think is the best shoe treatment on the market, so no complaints about how long they last. I have had four operations on my feet, and now I rarely wear any other brand. The fact that the insoles can be replaced is a bonus, and I cannot understand why anyone complains about them coming out when shoes are taken off. This has only happened to me when wearing summer shoes with bare feet, when the insole sticks to the feet, and can be remedied by rubbing a little talcum over clean feet before putting the shoes on. It never happens when socks or tights are worn. I have no connection whatever to Hotter, but I am a retired businesswoman, and I simply cannot stand back and see some of these criticisms go unchallenged. Some critics may indeed have grounds for complaint, but they should contact the Managing Director if they feel their complaint is not being taken seriously, not trash the reputation of a good British company like this. After all, out of all the tens of thousands of customers Hotter must have, only 154 comments have three or fewer stars. So clearly, for everyone who feels the need to make a negative public comment rather than a constructive complaint to senior management, there are tens of thousands of happy customers who, like me, simply show their appreciation of Hotter by buying again and again.
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Posted 5 years ago
I've bought lots of Hotter Shoes. Without exception, they are EXCELLENT quality, good value and most importantly all styles are attractive and...they fit. What could be better than choosing shoes in the comfort of your home? The 0800 number's excellent and tho' sometimes it's slow, the website is really clear. There can be discrepancy in sizing between styles but that's the nature of buying shoes. I've introduced friends to Hotter...they haven't been let down either.
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Posted 5 years ago
Great shoes, great quality, very comfortable, no problems with shipping. Not sure why there’s so many complaints. I’ve never had a problem.
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Posted 5 years ago
Always happy with shoes I purchase online. The ordering process is easy and arrive relatively quickly. The shoes are smart and comfortable to wear. Happy to support a British company.
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Posted 5 years ago
The shoes always fit so well, good choice to choose from and stylish
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Posted 5 years ago
They supply the most comfortable shoes anyone would be pleased to wear - and the delivery is always done quickly
Helpful Report
Posted 5 years ago
They are very comfortable, pretty and very well made. I had to exchange my first pair for a smaller size. The company could not have been more helpful.
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Posted 5 years ago
Great boots Arrived quickly with Hermes who always call back or leave with trusted neighbour
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Posted 5 years ago
I am a70 year old male. Like many people my age have some medical problems with my legs and feet. I bought my first pair of shoes about 3 years ago. They were so good I have since bought two more pairs. My wife has just bought her first pair. They are great quality and can be worn without breaking in. I find they make walking a pleasure again. The first pair I bought are still like new.
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Posted 6 years ago
I bought shoes in their sale. At first I thought them a bit big (wide fitting) but after c 3 days wear I found them great, comfortable and well-fitting. I wouldn't have paid £60 + for Hotter shoes but for sale price of just over £40 incl. postage, I was well pleased. Dark red a nice colour too.
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Posted 6 years ago
quality of the shoes are very good and comfortable
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Posted 6 years ago
brought pair of sandels and half price slippers got 20% off and free delivery you cannot bet that
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Posted 6 years ago
I've bought three pair online, two ankle boots and one higher boots. They are incredibly comfortable and beautiful. I know I talked to customer service about one order and I had no difficulties. I looked up reviews because i want to buy a sandal for a trip involving a lot of walking. I am stunned reading about nightmare interactions and disintegrating material. I still don't know how Hotter sandals hold up!
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Posted 6 years ago
Always have a good selection of footwear. I buy from them regularly. The quality is superb. And very fashionable too. The main thing for me is the fact that they do half sizes which is very important to get a good comfotable fit.
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Posted 6 years ago
Very reliable foot ware and always a good fit.
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Posted 6 years ago
I wear Hotter Shoes and no other brand. Great fit.
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Posted 6 years ago
Hotter Shoes is rated 2.3 based on 575 reviews