Hotter Shoes Reviews

2.3 Rating 575 Reviews
28 %
of reviewers recommend Hotter Shoes
2.3
Based on 575 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 53%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Hotter Shoes Reviews
Visit Website

Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale
Lancashire
WN8 9PT

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Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
48
Anonymous
Anonymous  // 01/01/2019
Ordering either on line or in the Chester store is quick and efficient. Last week I ordered shoes on line and they arrived promptly. I was not sure if a half size up would gave been better. I rang Chester store and said I was reluctant to order another pair whilst hanging on to the first pair for comparison because I did not want two payments out if my account. The store were great, saying they would order the larger pair, let me know when they were in and then I could visit the store with my online pair and try both for fit. Great Customer Service.
Helpful Report
Posted 6 years ago
Terrible customer service. Waited over a month to find out the shoes were not in stock, even though they were showing as in stock on the website. When I called, person I spoke to hung up.
Helpful Report
Posted 6 years ago
they have had some good offers lately. Their shoes fit well and are very comfortable, while remaining good looking.
Helpful Report
Posted 6 years ago
Hi For over 10 years, I have been wearing slip on Crocks, due to a condition that causes my feet to swell. This meant I could not find a shoe size wide enough to be able to wear comfortably, without it hurting and causing more swelling. Even in the crocks, I had to wear a size 6 although my true size is only a 4. People used to laugh at me, because I never wore anything else. A few weeks ago, someone told me about Hotter and how they cater for all kinds of shoe sizes and widths. I thought I would give it a go and my family took me there. I walked in, looking at all the lovely styles of shoes, that I have never been able to wear. A lady came and greeted me and asked if she could help. Still in anticipation, as to whether I would be able to find a pair to fit, I told her my plight. She then assured me she would be able to find the shoes I wanted in the right size to fit comfortably. When she came back and I tried the shoes on, I was ecstatic, not only did they fit me, they were also a size 4. I then got adventurous and picked four other styles to try. There was a series of widths, so if one did not fit, then there was always another and another and another. Poor shop assistant really earn't her money. They also had a sale on, so that was an added bonus. My family treated me to the four pairs of shoes that I liked. When I got home, I tried them on again. I couldn't believe, I was I able to wear Dolly Shoes, after all these years. I hadn't worn them since I was 12. Then a few days later, the proof of the pudding was in the eating. I was taken out for my Birthday and wore my Dolly shoes. Usually when you go a long time without wearing shoes with backs to them, you get a blister. Well I am pleased to say, I didn't have any problems at all. They are made with such lovely good quality leather outside and materiel inside, So a very big thank you to my dear friend Carol B, for telling me about Hotter and thank You LORD, for answering my prayer. I am now totally delivered from Crocks.
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Posted 6 years ago
easy to order swift delivery good back up service
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Posted 6 years ago
The order was promptly delivered, good packaging and very easy to return if necessary.
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Posted 6 years ago
good quality, prompt delivery and good returns policy
Helpful Report
Posted 6 years ago
Staff were helpful and patient. Unfortunately one pair of shoes I wanted were not in stock however I was able to order them in store and they arrived three days later at my home address.
Helpful Report
Posted 6 years ago
I have 2 pair of Daytime and love them. Tried ordering the current darker blue but out of my size. Have a plainer pair of winter shoes, also nice and am waiting for 2 other pair ordered last night. ALSO have the Mango sandal. Get many compliments especially on Daytime! Lee
Helpful Report
Posted 6 years ago
Cheerfull staff. Very helpfull and understanding.
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Posted 6 years ago
I am a loyal customer of Hotters as I value their shoes which are good quality as well as being reasonably priced. I buy both from their shop or online because I like the fact that I can have my order delivered to the shop or to my home if I buy online. I find their website easy to navigate and they frequently have sales. They also have a wide range of styles to suit all ages.
Helpful Report
Posted 6 years ago
Product perfect and delivered in good time. What more can you ask.
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Posted 6 years ago
Excellent products and service with a wide range of extra wide footwear
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Posted 6 years ago
Great range of comfortable but fashionable sandals, very approachable and friendly, knowledgeable staff.
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Posted 6 years ago
very good website, excellent quality footwear, option for click and collect, good communication regarding progress of order
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Posted 6 years ago
They are a great fit look great excellent service put the order in on a Friday and I got them the Tuesday after. Very efficient service would use this company again.great company
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Posted 7 years ago
I have always struggled to find shoes that fit my small shoe size. The smallest size in most catalogs are one to two sizes bigger than what I need. Many times I have had to settle for children's shoes that don't look too childish. I am thrilled that I can now order shoes online that fit and feel wonderful, I own 8 pairs and will order many more. Thank you Hotter!!
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Posted 7 years ago
I have a pair of hotter shoes that I have been wearing for 5 years or more. They are the best shoes I have ever had. I have just bought another pair different style this time. After wearing them them for a week, I found them uncomfortable they were changed immediately with no quibble. Customer service was fantastic.
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Posted 7 years ago
Ordered a pair after receiving promo with something else I ordered. I absolutely loved every them! So stylish and comfortable. Thank you!
Hotter Shoes 5 star review on 29th March 2017
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Posted 7 years ago
My Daisy shoes have just arrived. They are everything they are claimed to be. Very comfortable, plenty of space around my toes, roomy around the top edge without being sloppy and don't move about when I walk. The leather is very soft and they feel like gloves. I shall certainly consider Hotter when I buy shoes in future. Thank you so much!
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Posted 7 years ago
Hotter Shoes is rated 2.3 based on 575 reviews