Hotter Shoes Reviews

Name: Hotter Shoes
Address: Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale, Lancashire
Rating: 2.27

2.3 Rating 598 Reviews

27 %

of reviewers recommend Hotter Shoes

Company Reviews

Questions

Metrics

2.3

Based on 598 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale
Lancashire
WN8 9PT

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Hotter Shoes 1 star review on 19th November 2022

Very Annoyed Ex Customer

Hotter Shoes 1 star review on 17th October 2022

Cole Maynard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hotter sent me 2 pairs in a wrong size, even though the same size and width was printed on the soles. After a rather long and annoying struggle to get their return label, they did receive the package back on December 21. I still didn't get $140 refund to my Visa, nobody answers their 1-866-378-7811, and even when they do, it takes 20-25 min. of their recorded messages, and ...I still didn't get my REFUND, for over a week now!”

Helpful Report

Posted 4 years ago

“I was ordering from Hotter for a few years, and their shoes were lovely and also a perfect fit, until last November, 2020. Even though the very same size/width was printed on soles, both pairs were at least 1 full size larger, and I had to return them. That's when their endless HELL started - I couldn't get the return label from them for days, nobody responded to my e-mails, nobody answered 1-866-378-7811 during business hours, and as for today, December 29th, Hotter still didn't refund my $140 to Visa, even though they did receive the package over a whole week ago - I still have to pay it promptly...”

Helpful Report

Posted 4 years ago

“After 30 days and no shoes or response to calls or emails I got refunded by PayPal would never order from them again worst online experience ever!!!”

Helpful Report

Posted 4 years ago

“The delivery time was good of which as a customer you pay for. The returns are charged at £2.50 but that is per pair !! Which is not made clear so to return 2 pairs a charge of £5.00plus delivery charge£3.95 £8.95 to try on a pair of shoes . I will not be using them again”

Helpful Report

Posted 4 years ago

“My wife and I have been buying Hotter shoes for about 5 years now. They have all been top quality. All made in England. They are almost impossible to wear out or damage. Considering the length of time they last they are cheaper in the long run than poorly made imports. The description Comfort Concept is very accurate.”

Helpful Report

Posted 4 years ago

“I have purchased 5 pairs of boots over time, all the uppers are in excellent condition but the soles and heels have disintegrated and have proven to be quite dangerous in some disintegration circumstances. It is a pity really, as the boots are very comfortable, fashionable and still in as new except the crumbled soles/heels. If one was a sceptic, one could think there was a built in obsolescence in order to boost sales.”

Helpful Report

Posted 4 years ago

“I ordered boots and received a confirmation email stating that I would receive an email when they were dispatched. I didn't receive that for 7 days so mailed them, and twice more after that, no reply. Called but was put on hold for ever, after a few days I chose the "sales" option on the phone and then I got through. It appeared that my order wasn't dispatched at all yet ( 2 weeks after the order) Two days later they dispatched them. It took another 2 weeks to arrive.”

Helpful Report

Posted 4 years ago

“I have a pair of Potter shoes they're the most comfortable shoes I've ever worn and I'm on my feet a lot I love hotter shoes I found them in the thrift store believe it or not and they were like new”

Helpful Report

Posted 4 years ago

“I was really needing some soft boots and they looked lovely. When they arrived I put them on and went out in them. Yes they are lovely and soft and a nice colour, but, the right boot looks as if it was made in a completely different factor from the left. Different shape and looks puckered, obviously not sewn in properly or the pattern was cut out wrongly. Wider than the left too. Very disappointing.”

Helpful Report

Posted 4 years ago

“The majority of my shoes are Hotter, and no complaints, received another pair today, wanted some strong winter shoes and very happy with them, being EEE they will take a thicker pair of socks, which is good, roll on the snow.”

Helpful Report

Posted 4 years ago

“Ordered another pair of Hotter shoes as very pleased with the two pairs I already own, placed order online on 20th October and received them today 6 days later here in Spain through Royal Mail. Very fast service.”

Helpful Report

Posted 4 years ago

“My expensive shoes have disintegrated soles after a month. I am so disappointed as I cant afford to buy new shoes till next year and had hoped these would last me. I am so disappointed and digusted with Hotter , will never buy from them again after finding out im not the only one 😢”

Helpful Report

Posted 4 years ago

“Poor customer service, 3 pairs of good shoes in the bin due to poor quality soles. You just don't want to know.”

Helpful Report

Posted 4 years ago

“I fell for the buy one get one promotion that apparently was just a scam. The first pair took over a month, and I figured that was due to the virus and shipping. I called customer service and she said "hm, we only shipped one pair." weeks later I got an email saying they were no longer producing the second one. After several years and many good pairs of Hotter shoes I won't buy from a company that is not reliable or does false advertising.”

Helpful Report

Posted 4 years ago

“Lovely pair of Hotter Shoes, extremely comfortable. Found them at the bottom of my cupboard after forgetting I had them. Wore them once for the day and the soles are crumbling away leaving black powder and clumps over my house. Not happy, will not buy again and will certainly not recommend. Didn't bother contacting Hotter after reading other reviews that they are just not interested!”

Hotter Shoes 1 star review on 7th October 2020

Helpful Report

Posted 4 years ago

“Order a pair of boots on the 17 September they then emailed me they were out of stock I noticed on there web page boots are in stock with next day delivery, I phoned customer services three times but they do not know why they have not been sent out to me yet all they can do is send the warehouse an email and they said they have had no response great customer service.”

Helpful Report

Posted 4 years ago

“I purchased 4 pairs of Hotter shoes. Hotter shoes are very good quality and very well made, and made of leather instead of plastic. They fit super well. They are out of stock on some items & it takes a while to receive the shoes, but I think this has to do with the Covid-19. It took 2-3 weeks for shoes to arrive in the summer 2020- during Covid-19. It’s worth the wait for these well made shoes. Excellent quality for a great price. For this workmanship, expect to pay a lot more than what Hotter charges. Be patient. Returns take a while, & you need to make sure they credit you for the return. Lillian H. in Miami, FL.”

Helpful Report

Posted 4 years ago

“Ordered two pairs of shoes, paid PayPal, received one pair promptly, other pair was delayed, received email saying dispatch on w/c 9th Sept, nothing, emailed to find out why, apparently they are having issues with taking PayPal payments, no communication from them until I chased them. Well Hotter a very long standing customer is walking away. Terrible customer service, I could almost forgive the diminishing quality to support a UK business but not any more.”

Helpful Report

Posted 4 years ago

“Placed an order with this company but did not hear anything for a month. Telephoned customer service to find out what was happening and was promised they would post the shoes only to be sent another PayPal invoice for the amount I had already paid. I still have no shoes 2 months later. I only get lies and empty promises every time I ring their customer services number which is an international call to the UK as they do not answer any emails. I believe this company is running one of those scams where they hold your money to earn themselves intrest but have no intention of ever providing the goods.”

Helpful Report

Posted 4 years ago

“Expensive shoes that didn’t last two minutes and twisted ankle!”

Hotter Shoes 1 star review on 12th September 2020

Helpful Report

Posted 4 years ago

Hotter Shoes is rated 2.3 based on 598 reviews