Hotter Shoes Reviews

Name: Hotter Shoes
Address: Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale, Lancashire
Rating: 2.27

2.3 Rating 600 Reviews

27 %

of reviewers recommend Hotter Shoes

Company Reviews

Questions

Metrics

2.3

Based on 600 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale
Lancashire
WN8 9PT

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Hotter Shoes 1 star review on 30th August 2025

Anonymous

Hotter Shoes 1 star review on 19th November 2022

Very Annoyed Ex Customer

Hotter Shoes 1 star review on 17th October 2022

Cole Maynard

Anonymous

Anonymous // 01/01/2019

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“Placed an order with this company but did not hear anything for a month. Telephoned customer service to find out what was happening and was promised they would post the shoes only to be sent another PayPal invoice for the amount I had already paid. I still have no shoes 2 months later. I only get lies and empty promises every time I ring their customer services number which is an international call to the UK as they do not answer any emails. I believe this company is running one of those scams where they hold your money to earn themselves intrest but have no intention of ever providing the goods.”

Helpful Report

Posted 4 years ago

“Expensive shoes that didn’t last two minutes and twisted ankle!”

Hotter Shoes 1 star review on 12th September 2020

Helpful Report

Posted 4 years ago

“I have bought lots of Hotter shoes over the years but have found that the soles of many of them have disintegrated after only having been worn a few times. I now discover from reading other reviews that this is a common occurrence with Hotter footwear. When I complained, sending a pair back for them to inspect, I was still fobbed off, which apparently seems to be the way other similar complaints have been dealt with. This was obviously a widespread, serious problem which should have been addressed, instead of being ignored. Extremely disappointing, especially as I always liked their styles, coupled with comfort. And, sadly, Customer Service very poor.”

Helpful Report

Posted 4 years ago

“I ordered two pairs of shoes in the sale on Sunday evening and they arrived this afternoon (Tuesday). This with a bank holiday inbetween. As l expect from Hotter shoes they are comfortable and stylish.”

Helpful Report

Posted 5 years ago

“Still waiting for a pair of sandals originally ordered in early May. The package took 3 weeks to arrive. Didn't like the color so sent them back, within days, for another color, using the pre-paid label supplied by Hotter. The shoes did arrive at the label address according to my Post Office receipt. It is now the beginning of September. After 3-4 e-mails to Hotter explaining my complaint, and including the receipt number and my customer number, I have heard nothing. I regularly ordered from Hotter--no more! Their so-called "service" leaves me cold. Be aware!”

Helpful Report

Posted 5 years ago

“I will never buy Hotter shoes again. The soles literally rot away when having been used for a very short time. This is the third pair, get a grip Hotter your composition soles are absolute rubbish. Buyer beware. I sent an email with photos to customer complaints for the first pair, and they were so unhelpful. Never again.”

Helpful Report

Posted 5 years ago

“I have always had good experience with Hotter shoes. Comfort and fit unbeatable until I purchasedl Ripple sandals they gave blisters on my toes and heels, the bottom of my feet rubbed by the most uncomfortable inner soles after wearing just for a few hours, I'm so disappointed because they looked so nice.”

Helpful Report

Posted 5 years ago

“Well, I returned a pair of sandals as they didn't fit, that was 31st July 2020. I returned them to a Hermes drop off store, have a receipt, and tracking still says we have your parcel and its on its way back to Hotter. Really? I have sent several emails, no response at all. I have been a customer for several years now, That's it I'm afraid.”

Helpful Report

Posted 5 years ago

“This is my second review, the first being negative but this one I believe is fair and positive. I left a message for someone to call me. I had a call half an hour later by a very efficient lady called angelica. I have been trying for more than four weeks, and many emails with various people, to return a pair of Mist walking shoes. Despite giving all the information requested and waiting all day yesterday for a collection which didn't happen, I felt very disappointed with hotter. However after speaking with angelica i feel that my complaint has been taken seriously and we have agreed that I will now take them to a drop off shop. Hopefully my faulty shoes will now be dealt with. Thankyou Angelica for your help and patience.”

Helpful Report

Posted 5 years ago

“I have been trying to return a pair of faulty shoes for several weeks. Various emails and yesterday was asked to stay in between 8am and 8 pm as they would now be collected. Brilliant I thought. However once again disappointed with the lack of service as no courier arrived. These shoes cost almost 100 pounds. Very disappointed”

Helpful Report

Posted 5 years ago

“I ordered 2 pairs of shoes on July 20, 2020. I never received a tracking number or proof under my account that this order was ever placed. I was confused so I called and emailed several times for confirmation and updates, but NO response. One pair arrived a few days ago. Upsettingly, these shoes were scuffed up, smelly, and had obviously been worn. Today, someone finally answered my call. I told him I had returned the shoes because they were faulty and used, and to please credit me for the shipping charges. His response to me was it's up to them and asked me if I wanted to cancel my order for the other pair of shoes and I said yes. This company had really gone down and needs to get its act together. I used to love this shoe company. Other companies are now operating fine during this pandemic, so there is no excuse.”

Helpful Report

Posted 5 years ago

“Was originally recommended to buy Hotter shoes by my podiatrist. I still have some of my oldest purchases, which were fine. The soles of my last two pairs soon started to split and then completely crumbled and disintegrated while I was walking. I now learn that this has been a known problem for several years.”

Helpful Report

Posted 5 years ago

“I have been buying Hotter shoes for many years and am very satisfied with them. However i now discover that you cannot returns via the Post Office or book a Hermes return. This is extremely annoying. The local shop has closed and the Hermes shop is not convenient. If this is their new policy they have lost a very good customer.”

Helpful Report

Posted 5 years ago

“Impossible to contact company by either email or phone to obtain refund for postage costs on two pairs of faulty sandals - seems a deliberate policy not to refund postage even when goods faulty- what a scam! Will not be shopping with Hotter again.”

Helpful Report

Posted 5 years ago

“Ordered 2 pair of shoes 6 weeks ago. Took 18 days to get the first pair and still have not received the second pair after 6 weeks. Called customer service a month ago to inquire about the second pair and was told they should ship soon but still haven’t received them. Sent an email inquiry 2 weeks ago, they indicated I would get a response within 48 hours. Never received that response and have not been able to reach anyone on the phone after several attempts. Very disappointing! I will not order from them again.”

Helpful Report

Posted 5 years ago

“Ordered Pacific wedges. Delivery time fine but not the shoes. My feet are somewhat dainty but I couldn't even get the strap into the first hole! Return is through a shop outside our area in London- no parking. Husband did the 35/ 40 minutes walk in the heatwave (90 plus degrees) and he's 81. You need a local returns point. And free returns. Shame really because Hotter used to be so good.”

Helpful Report

Posted 5 years ago

“Comfortable but soles are very flimsy especially some sandal styles. I recently fell quite badly I was wearing hotter sandals and I think I tripped over the sole which got caught in a branch”

Helpful Report

Posted 5 years ago

“I have received a catalogue from Hotter and wanted to change my previous order as the price had reduced on the shoes I ordered in July. I have now been trying to contact Hotter by phone for over a week, calling 6 or more times daily, there is never anyone answering, I don’t think there is anyone working there, I also sent an email and there has been no response to that either. I have now given up....a bad experience from a company who used to be so good, shocking customer service, or I should say no customer service!”

Helpful Report

Posted 5 years ago

“Terrible customer service and very slow delivery time, DONT ORDER DIRECT FROM HOTTER GO TO THE LIKES OF DEBENHAMS! You will regret if you do. Treated like a criminal and shouted out!”

Helpful Report

Posted 5 years ago

“Ordered on June 13, 2020. The order was for two pairs. Today is July 30 and still no shoes. I have sent several emails with no response. I talked to two different women who said they would trace the shipment. No response. I contacted the credit card company and disputed the charge. Then I was sent two emails assuring me the shoes would arrive in a couple of days. Still no shoes. The tracking info. shows they have been in Atlanta, GA - 6 days. I just held on the phone for over an hour with no answer. These people should close up shop. Never will I order from them again.”

Helpful Report

Posted 5 years ago

Hotter Shoes is rated 2.3 based on 600 reviews