Hotter Shoes Reviews

Name: Hotter Shoes
Address: Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale, Lancashire
Rating: 2.26

2.3 Rating 604 Reviews

27 %

of reviewers recommend Hotter Shoes

Company Reviews

Questions

Metrics

2.3

Based on 604 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale
Lancashire
WN8 9PT

Write Your review

Tell us how Hotter Shoes made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Hotter Shoes 1 star review on 30th August 2025

Anonymous

Hotter Shoes 1 star review on 19th November 2022

Very Annoyed Ex Customer

Hotter Shoes 1 star review on 17th October 2022

Cole Maynard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely pair of Hotter Shoes, extremely comfortable. Found them at the bottom of my cupboard after forgetting I had them. Wore them once for the day and the soles are crumbling away leaving black powder and clumps over my house. Not happy, will not buy again and will certainly not recommend. Didn't bother contacting Hotter after reading other reviews that they are just not interested!”

Hotter Shoes 1 star review on 7th October 2020

Helpful Report

Posted 5 years ago

“Order a pair of boots on the 17 September they then emailed me they were out of stock I noticed on there web page boots are in stock with next day delivery, I phoned customer services three times but they do not know why they have not been sent out to me yet all they can do is send the warehouse an email and they said they have had no response great customer service.”

Helpful Report

Posted 5 years ago

“I purchased 4 pairs of Hotter shoes. Hotter shoes are very good quality and very well made, and made of leather instead of plastic. They fit super well. They are out of stock on some items & it takes a while to receive the shoes, but I think this has to do with the Covid-19. It took 2-3 weeks for shoes to arrive in the summer 2020- during Covid-19. It’s worth the wait for these well made shoes. Excellent quality for a great price. For this workmanship, expect to pay a lot more than what Hotter charges. Be patient. Returns take a while, & you need to make sure they credit you for the return. Lillian H. in Miami, FL.”

Helpful Report

Posted 5 years ago

“Ordered two pairs of shoes, paid PayPal, received one pair promptly, other pair was delayed, received email saying dispatch on w/c 9th Sept, nothing, emailed to find out why, apparently they are having issues with taking PayPal payments, no communication from them until I chased them. Well Hotter a very long standing customer is walking away. Terrible customer service, I could almost forgive the diminishing quality to support a UK business but not any more.”

Helpful Report

Posted 5 years ago

“Placed an order with this company but did not hear anything for a month. Telephoned customer service to find out what was happening and was promised they would post the shoes only to be sent another PayPal invoice for the amount I had already paid. I still have no shoes 2 months later. I only get lies and empty promises every time I ring their customer services number which is an international call to the UK as they do not answer any emails. I believe this company is running one of those scams where they hold your money to earn themselves intrest but have no intention of ever providing the goods.”

Helpful Report

Posted 5 years ago

“Expensive shoes that didn’t last two minutes and twisted ankle!”

Hotter Shoes 1 star review on 12th September 2020

Helpful Report

Posted 5 years ago

“I have bought lots of Hotter shoes over the years but have found that the soles of many of them have disintegrated after only having been worn a few times. I now discover from reading other reviews that this is a common occurrence with Hotter footwear. When I complained, sending a pair back for them to inspect, I was still fobbed off, which apparently seems to be the way other similar complaints have been dealt with. This was obviously a widespread, serious problem which should have been addressed, instead of being ignored. Extremely disappointing, especially as I always liked their styles, coupled with comfort. And, sadly, Customer Service very poor.”

Helpful Report

Posted 5 years ago

“I ordered two pairs of shoes in the sale on Sunday evening and they arrived this afternoon (Tuesday). This with a bank holiday inbetween. As l expect from Hotter shoes they are comfortable and stylish.”

Helpful Report

Posted 5 years ago

“Still waiting for a pair of sandals originally ordered in early May. The package took 3 weeks to arrive. Didn't like the color so sent them back, within days, for another color, using the pre-paid label supplied by Hotter. The shoes did arrive at the label address according to my Post Office receipt. It is now the beginning of September. After 3-4 e-mails to Hotter explaining my complaint, and including the receipt number and my customer number, I have heard nothing. I regularly ordered from Hotter--no more! Their so-called "service" leaves me cold. Be aware!”

Helpful Report

Posted 5 years ago

“I will never buy Hotter shoes again. The soles literally rot away when having been used for a very short time. This is the third pair, get a grip Hotter your composition soles are absolute rubbish. Buyer beware. I sent an email with photos to customer complaints for the first pair, and they were so unhelpful. Never again.”

Helpful Report

Posted 5 years ago

“I have always had good experience with Hotter shoes. Comfort and fit unbeatable until I purchasedl Ripple sandals they gave blisters on my toes and heels, the bottom of my feet rubbed by the most uncomfortable inner soles after wearing just for a few hours, I'm so disappointed because they looked so nice.”

Helpful Report

Posted 5 years ago

“Well, I returned a pair of sandals as they didn't fit, that was 31st July 2020. I returned them to a Hermes drop off store, have a receipt, and tracking still says we have your parcel and its on its way back to Hotter. Really? I have sent several emails, no response at all. I have been a customer for several years now, That's it I'm afraid.”

Helpful Report

Posted 5 years ago

“This is my second review, the first being negative but this one I believe is fair and positive. I left a message for someone to call me. I had a call half an hour later by a very efficient lady called angelica. I have been trying for more than four weeks, and many emails with various people, to return a pair of Mist walking shoes. Despite giving all the information requested and waiting all day yesterday for a collection which didn't happen, I felt very disappointed with hotter. However after speaking with angelica i feel that my complaint has been taken seriously and we have agreed that I will now take them to a drop off shop. Hopefully my faulty shoes will now be dealt with. Thankyou Angelica for your help and patience.”

Helpful Report

Posted 5 years ago

“I have been trying to return a pair of faulty shoes for several weeks. Various emails and yesterday was asked to stay in between 8am and 8 pm as they would now be collected. Brilliant I thought. However once again disappointed with the lack of service as no courier arrived. These shoes cost almost 100 pounds. Very disappointed”

Helpful Report

Posted 5 years ago

“I ordered 2 pairs of shoes on July 20, 2020. I never received a tracking number or proof under my account that this order was ever placed. I was confused so I called and emailed several times for confirmation and updates, but NO response. One pair arrived a few days ago. Upsettingly, these shoes were scuffed up, smelly, and had obviously been worn. Today, someone finally answered my call. I told him I had returned the shoes because they were faulty and used, and to please credit me for the shipping charges. His response to me was it's up to them and asked me if I wanted to cancel my order for the other pair of shoes and I said yes. This company had really gone down and needs to get its act together. I used to love this shoe company. Other companies are now operating fine during this pandemic, so there is no excuse.”

Helpful Report

Posted 5 years ago

“Was originally recommended to buy Hotter shoes by my podiatrist. I still have some of my oldest purchases, which were fine. The soles of my last two pairs soon started to split and then completely crumbled and disintegrated while I was walking. I now learn that this has been a known problem for several years.”

Helpful Report

Posted 5 years ago

“I have been buying Hotter shoes for many years and am very satisfied with them. However i now discover that you cannot returns via the Post Office or book a Hermes return. This is extremely annoying. The local shop has closed and the Hermes shop is not convenient. If this is their new policy they have lost a very good customer.”

Helpful Report

Posted 5 years ago

“Impossible to contact company by either email or phone to obtain refund for postage costs on two pairs of faulty sandals - seems a deliberate policy not to refund postage even when goods faulty- what a scam! Will not be shopping with Hotter again.”

Helpful Report

Posted 5 years ago

“Ordered 2 pair of shoes 6 weeks ago. Took 18 days to get the first pair and still have not received the second pair after 6 weeks. Called customer service a month ago to inquire about the second pair and was told they should ship soon but still haven’t received them. Sent an email inquiry 2 weeks ago, they indicated I would get a response within 48 hours. Never received that response and have not been able to reach anyone on the phone after several attempts. Very disappointing! I will not order from them again.”

Helpful Report

Posted 5 years ago

“Ordered Pacific wedges. Delivery time fine but not the shoes. My feet are somewhat dainty but I couldn't even get the strap into the first hole! Return is through a shop outside our area in London- no parking. Husband did the 35/ 40 minutes walk in the heatwave (90 plus degrees) and he's 81. You need a local returns point. And free returns. Shame really because Hotter used to be so good.”

Helpful Report

Posted 5 years ago

Hotter Shoes is rated 2.3 based on 604 reviews