Hotter Shoes Reviews

2.3 Rating 576 Reviews
28 %
of reviewers recommend Hotter Shoes
2.3
Based on 576 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 53%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Hotter Shoes Reviews
Visit Website

Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale
Lancashire
WN8 9PT

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Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
48
Anonymous
Anonymous  // 01/01/2019
After 30 days and no shoes or response to calls or emails I got refunded by PayPal would never order from them again worst online experience ever!!!
Helpful Report
Posted 3 years ago
The delivery time was good of which as a customer you pay for. The returns are charged at £2.50 but that is per pair !! Which is not made clear so to return 2 pairs a charge of £5.00plus delivery charge£3.95 £8.95 to try on a pair of shoes . I will not be using them again
Helpful Report
Posted 3 years ago
My wife and I have been buying Hotter shoes for about 5 years now. They have all been top quality. All made in England. They are almost impossible to wear out or damage. Considering the length of time they last they are cheaper in the long run than poorly made imports. The description Comfort Concept is very accurate.
Helpful Report
Posted 3 years ago
I have purchased 5 pairs of boots over time, all the uppers are in excellent condition but the soles and heels have disintegrated and have proven to be quite dangerous in some disintegration circumstances. It is a pity really, as the boots are very comfortable, fashionable and still in as new except the crumbled soles/heels. If one was a sceptic, one could think there was a built in obsolescence in order to boost sales.
Helpful Report
Posted 3 years ago
I ordered boots and received a confirmation email stating that I would receive an email when they were dispatched. I didn't receive that for 7 days so mailed them, and twice more after that, no reply. Called but was put on hold for ever, after a few days I chose the "sales" option on the phone and then I got through. It appeared that my order wasn't dispatched at all yet ( 2 weeks after the order) Two days later they dispatched them. It took another 2 weeks to arrive.
Helpful Report
Posted 3 years ago
I have a pair of Potter shoes they're the most comfortable shoes I've ever worn and I'm on my feet a lot I love hotter shoes I found them in the thrift store believe it or not and they were like new
Helpful Report
Posted 3 years ago
I was really needing some soft boots and they looked lovely. When they arrived I put them on and went out in them. Yes they are lovely and soft and a nice colour, but, the right boot looks as if it was made in a completely different factor from the left. Different shape and looks puckered, obviously not sewn in properly or the pattern was cut out wrongly. Wider than the left too. Very disappointing.
Helpful Report
Posted 3 years ago
The majority of my shoes are Hotter, and no complaints, received another pair today, wanted some strong winter shoes and very happy with them, being EEE they will take a thicker pair of socks, which is good, roll on the snow.
Helpful Report
Posted 3 years ago
Ordered another pair of Hotter shoes as very pleased with the two pairs I already own, placed order online on 20th October and received them today 6 days later here in Spain through Royal Mail. Very fast service.
Helpful Report
Posted 3 years ago
My expensive shoes have disintegrated soles after a month. I am so disappointed as I cant afford to buy new shoes till next year and had hoped these would last me. I am so disappointed and digusted with Hotter , will never buy from them again after finding out im not the only one 😢
Helpful Report
Posted 3 years ago
Poor customer service, 3 pairs of good shoes in the bin due to poor quality soles. You just don't want to know.
Helpful Report
Posted 3 years ago
I fell for the buy one get one promotion that apparently was just a scam. The first pair took over a month, and I figured that was due to the virus and shipping. I called customer service and she said "hm, we only shipped one pair." weeks later I got an email saying they were no longer producing the second one. After several years and many good pairs of Hotter shoes I won't buy from a company that is not reliable or does false advertising.
Helpful Report
Posted 3 years ago
Lovely pair of Hotter Shoes, extremely comfortable. Found them at the bottom of my cupboard after forgetting I had them. Wore them once for the day and the soles are crumbling away leaving black powder and clumps over my house. Not happy, will not buy again and will certainly not recommend. Didn't bother contacting Hotter after reading other reviews that they are just not interested!
Hotter Shoes 1 star review on 7th October 2020 Hotter Shoes 1 star review on 7th October 2020 Hotter Shoes 1 star review on 7th October 2020
Helpful Report
Posted 3 years ago
Order a pair of boots on the 17 September they then emailed me they were out of stock I noticed on there web page boots are in stock with next day delivery, I phoned customer services three times but they do not know why they have not been sent out to me yet all they can do is send the warehouse an email and they said they have had no response great customer service.
Helpful Report
Posted 3 years ago
I purchased 4 pairs of Hotter shoes. Hotter shoes are very good quality and very well made, and made of leather instead of plastic. They fit super well. They are out of stock on some items & it takes a while to receive the shoes, but I think this has to do with the Covid-19. It took 2-3 weeks for shoes to arrive in the summer 2020- during Covid-19. It’s worth the wait for these well made shoes. Excellent quality for a great price. For this workmanship, expect to pay a lot more than what Hotter charges. Be patient. Returns take a while, & you need to make sure they credit you for the return. Lillian H. in Miami, FL.
Helpful Report
Posted 3 years ago
Ordered two pairs of shoes, paid PayPal, received one pair promptly, other pair was delayed, received email saying dispatch on w/c 9th Sept, nothing, emailed to find out why, apparently they are having issues with taking PayPal payments, no communication from them until I chased them. Well Hotter a very long standing customer is walking away. Terrible customer service, I could almost forgive the diminishing quality to support a UK business but not any more.
Helpful Report
Posted 3 years ago
Placed an order with this company but did not hear anything for a month. Telephoned customer service to find out what was happening and was promised they would post the shoes only to be sent another PayPal invoice for the amount I had already paid. I still have no shoes 2 months later. I only get lies and empty promises every time I ring their customer services number which is an international call to the UK as they do not answer any emails. I believe this company is running one of those scams where they hold your money to earn themselves intrest but have no intention of ever providing the goods.
Helpful Report
Posted 3 years ago
Expensive shoes that didn’t last two minutes and twisted ankle!
Hotter Shoes 1 star review on 12th September 2020
Helpful Report
Posted 3 years ago
I have bought lots of Hotter shoes over the years but have found that the soles of many of them have disintegrated after only having been worn a few times. I now discover from reading other reviews that this is a common occurrence with Hotter footwear. When I complained, sending a pair back for them to inspect, I was still fobbed off, which apparently seems to be the way other similar complaints have been dealt with. This was obviously a widespread, serious problem which should have been addressed, instead of being ignored. Extremely disappointing, especially as I always liked their styles, coupled with comfort. And, sadly, Customer Service very poor.
Helpful Report
Posted 3 years ago
I ordered two pairs of shoes in the sale on Sunday evening and they arrived this afternoon (Tuesday). This with a bank holiday inbetween. As l expect from Hotter shoes they are comfortable and stylish.
Helpful Report
Posted 3 years ago
Hotter Shoes is rated 2.3 based on 576 reviews