Hotter Shoes Reviews

2.3 Rating 575 Reviews
28 %
of reviewers recommend Hotter Shoes
2.3
Based on 575 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 53%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Hotter Shoes Reviews
Visit Website

Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale
Lancashire
WN8 9PT

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Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
48
Anonymous
Anonymous  // 01/01/2019
Ordered shoes online.. Excellent sale price Easy to follow site. .Kept informed of delivery, within a week, by Royal Mail. Very happy with shoes and service.
Helpful Report
Posted 3 years ago
I ordered a pair of shoes and they have not been delivered, nor have I received a shipping notification. This is part the time they stated for delivery. I followed up with two emails to their customer service, which they never responded to, and tried calling their customer service phone but no one answered. They did charge me the day of the order.
Helpful Report
Posted 3 years ago
I have always loved Hotter shoes - until I got the Belgravia boots MADE IN INDIA, glued, minimal stitching, bizarre sizing - and yes they charge to return even when they have misrepresented the boots as made in England with high quality leather and stitching
Helpful Report
Posted 3 years ago
Hotters sent me 2 pairs of shoes in a very wrong size and asking them for a return label was a long struggle. They received them back on December 21 - USPS # 9202 3901 0078 4700 0007 6452 06. Since then, I called their 1-8660378-7811 numerous times, and also e-mailed. No response of any kind, and they didn't return my $140 - I called Visa yesterday, January 20.
Helpful Report
Posted 3 years ago
Best and most comfortable shoes ever! I need a ladies size 9 and nowhere ele could I find such well made, real leather, breatheable, and stylish shoes. I can't bear the thought that they may close down. PLEASE KEEP GOING!!
Helpful Report
Posted 3 years ago
I have bought 4 pairs of Hotter Shoes since lockdown. I like their quality, design and they are very comfortable. They have wide and extra wide fit which really suit me. The shoes were made in the UK and price is very reasonable. I also have to mention that their service is very good. As I don’t speak English well, their staff are very patient, friendly, and advised me on what kind shoes suit me better professionally.
Helpful Report
Posted 3 years ago
Cannot get a return label for boots that do not fit. Cannot call because of no response. Cannot go to return website because it states that it does not recognize my order number but I am staring at it and made no mistake filling it in. Hotter shoes is the worst I want my money back. They have lost a good customer because this is it.
Helpful Report
Posted 3 years ago
Ordered pair of boots December 29th money went out my bank account next day, no boots ,no email , no replies to my enquiries or answer to many phone calls! Not good service.
Helpful Report
Posted 3 years ago
I ordered shoes for mother and received them and she loved them. We ordered two more pairs and only one was received. I sent email to no response and there is no answer when I call the customer service line 866-378-7811 (US). They have great product, I wish customer service was also as pleasant.
Helpful Report
Posted 3 years ago
Order boots online and received. Didnt fit, returned them the day I received. Paid £85. Asked for refund, that was 18th December 2020. So far, no refund and no word from Hotter. Have tried to phone many times....no answer. Sent e-mail....no reply. Hotter in trouble and suspect Ive seen the last of my £85🤑
Helpful Report
Posted 3 years ago
Waited over half an hour with query regarding a return. Impossible to understand what was being said because speech kept cutting out and transmission poor over Hotter's customer service connection. Person cut call off from me. Tried ringing again held on for over thirty three minutes and a lovely lady clearly explained what I needed to know. Please Hotter Executives, if you read this, please do something about the returns advice and customer service telephone connection improvements.
Helpful Report
Posted 3 years ago
CAREFULLY CHECKED PRECISE FOOT MEASUREMENTS BUT WHEN ORDER ARRIVED TOO NARROW. TRYING TO TELEPHONE ANG GET INFORMATION ON QUESTION REGARDING RETURN AND REPLACEMENT THE MOST DIFFICULT EVER EXPERIENCED. PERSON WHO ANSWERED PHONE AFTER 32 MINUTES WAIT IMPOSSIBLE TO HEAR CLEARLY AND CALL KEPT CUTTING OUT, SHE DISCONNECTED CALL. WILL NOT ORDER ONLINE DURING LOCKDOWN WHEN CANNOT RETURN GOODS TO SHOP
Helpful Report
Posted 3 years ago
I have purchased (far too many) Hotter shoes and boots over the last few years and have never been disapointed with the footwear or Hotter's sevice. Since lockdown March 2020 I've walked almost every day, often 2-3 miles over rough frequently wet tracks, in Leanne - and they're still going strong. Around October 2020 I bought a pait of Blenheim boots. They're great, very muddied up at the moment, but I can highly recommend them!
Helpful Report
Posted 3 years ago
This company does not allow you to return an item. I've tried numerous times to obtain a return label by email and phone and was unsuccessful. They never responded and have a 30 day return policy. They are a scam. DO NOT BUY FROM THEM.
Helpful Report
Posted 3 years ago
I placed my order 16 days ago, and have not had any communication from Hotter since the confirmation email that immediately followed my order. I have no idea what the status is. I have sent 3 emails requesting information and have not gotten any response. The phone is never answered. I've been trying to call for days.
Helpful Report
Posted 3 years ago
Very comfortable but not non slip
Helpful Report
Posted 3 years ago
I personally know that hotter shoes are the best .quality and a proper fit also very comfortable could walk for miles in utter comfort .In my opinion I just can't get better shoes any where else .Also they are worth every penny they are excellent .
Helpful Report
Posted 3 years ago
Hotter sent me 2 pairs in a wrong size, even though the same size and width was printed on the soles. After a rather long and annoying struggle to get their return label, they did receive the package back on December 21. I still didn't get $140 refund to my Visa, nobody answers their 1-866-378-7811, and even when they do, it takes 20-25 min. of their recorded messages, and ...I still didn't get my REFUND, for over a week now!
Helpful Report
Posted 3 years ago
I was ordering from Hotter for a few years, and their shoes were lovely and also a perfect fit, until last November, 2020. Even though the very same size/width was printed on soles, both pairs were at least 1 full size larger, and I had to return them. That's when their endless HELL started - I couldn't get the return label from them for days, nobody responded to my e-mails, nobody answered 1-866-378-7811 during business hours, and as for today, December 29th, Hotter still didn't refund my $140 to Visa, even though they did receive the package over a whole week ago - I still have to pay it promptly...
Helpful Report
Posted 3 years ago
After 30 days and no shoes or response to calls or emails I got refunded by PayPal would never order from them again worst online experience ever!!!
Helpful Report
Posted 3 years ago
Hotter Shoes is rated 2.3 based on 575 reviews