Hotter Shoes Reviews

Name: Hotter Shoes
Address: Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale, Lancashire
Rating: 2.26

2.3 Rating 604 Reviews

27 %

of reviewers recommend Hotter Shoes

Company Reviews

Questions

Metrics

2.3

Based on 604 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale
Lancashire
WN8 9PT

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Hotter Shoes 1 star review on 30th August 2025

Anonymous

Hotter Shoes 1 star review on 19th November 2022

Very Annoyed Ex Customer

Hotter Shoes 1 star review on 17th October 2022

Cole Maynard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So comfortable!”

Helpful Report

Posted 3 years ago

“I ordered a pair of shoes and some creams and cleaners months ago. Several times I was given delivery dates but nothing arrived. Then they asked for payment again as the pay pal payment had expired, which was totally their fault as they had left it so long. Then they took payment but once again we was told shoes would be delivered mid December but still no shoes. Getting very cross now as its been months since we placed our order, we phoned them giving them once last chance before we cancelled order. No proper apology afforded just a whole load of waffle and a bunch of excuses. What really annoyed me was the cleaners and creams were not even sent out too, so I could not even clean or protect the many shoes already purchased previously from them. I wanted compensation for my time being wasted and my shoes sent straight away, what really annoyed me was I think they even tried to put the blame on pay pal cancelling the payment. Can you blame them it had been four months!!! And still when we put the payment through for the second time, a month later. still there was no shoes! I lost patients with them and their excuses and it become obvious that I was not going to get any reasonable compensation for all my aggravation. I am appalled, disgusted, what a diabolical service. MY ADVICE DONT BY SHOES IN THEIR SALES, IT APPEARS THEY TAKE YOUR ORDERS WHEN THEY DONT HAVE THEM IN STOCK. I have been a good customer for years but the service is rubbish now. I will never ever order from Hotter again. Four months since my order still no shoes!!!!! (A totally disgusted customer!)”

Helpful Report

Posted 3 years ago

“Worst customer service ever. Shoes take far longer to arrive than the 7-9 business days advertised, if they arrive at all. Order placed for shoes which went out of stock and I never received notice that the order would not be filled. Called 4-5 times and clocked a 30 minute wait on hold each time and never spoke to a human. Sent email and received response several days later that shoes were out of stock and not to be resupplied. Placed another order, 17 days later called to find out whereabouts. Same horror story, multiple calls placed on hold with recording phone never answered, No response to sent email. Finally got someone who said shoes were shipped but were apparently lost in shipping a week later. I was never notified of lost tracking until I called and was charged for shoes. They are resending shoes but I am not holding my breath.”

Helpful Report

Posted 3 years ago

“I love hotter shoes, although can be very pricey, I have always enjoyed the comfort they bring to my feet. But I am so DISAPPOINTED at the range of boots now. Ever pair is flat, like hiking boots. I last purchases 3 pairs of lovely boots with a comfortable 2 - 3 inch heal but best of all they had ZIPS ON BOTH SIDES ! I suffer with swollen feet and this was a lifesaver for me, but no where is the new range are they now, why of why has this style to taken off, we are now all hikers, some of us still need a bit of glamour and a smart, fashionable pair of ankle boots but still have the comfort and easy to fit elements, PLEASE PLEASE PLEASE bring this style back, I would happy pay for them !”

Helpful Report

Posted 3 years ago

“I have purchased Hotter Shoes for years they are so comfortable and strong. However I was disappointed on this occasion when I received the same boots as I had purchased before in a different colour but these were minus the fur lining. I was told I had to return them couldn’t just exchange and had to reorder. I then found that my previous discount code couldn’t be applied so disappointing we always had such good service before and unfortunately our Kingslynn branch has sadly closed.”

Helpful Report

Posted 4 years ago

“what a joke been trying to get return label says my order number and zip doesn't match never again will i order from this company”

Helpful Report

Posted 4 years ago

“I've always bought Hotter shoes in the past because they were so comfortable, but never again. The last pair I bought (Nightingale) gave me terrible blisters due to the rough stitching inside the shoes. I've tried putting tape inside and trying to smooth down the stitching, but it's impossible. They cost me £85, but they were a total waste of money - absolutely disgusted. Never again!”

Helpful Report

Posted 4 years ago

“No stars if there was a choice. This company is a complete joke. Ordered three pairs of boots. After order placed told two pairs were out of stock. Gave me the choice to cancel which I did. The first pair were a poor fit so sent them back. They took postage money from my refund. Second pair arrived even though cancelled, sent them back. Again postage monies taken from my refund. Now a third pair are on the way even though order was cancelled. Took money from my account today causing me to be overdrawn. I had to e.mail hotter several times before any monies were returned to me. Now I am panicking as overdrawn because of hotters incompetence. Avoid if you don't want a fight.”

Helpful Report

Posted 4 years ago

“Hotter shoes are perfect for me and the staff in your shop in Southend on Sea are excellent especially Shauna. Prices are quite high but there are bargains to be had with numerous special offers. Shoes are comfy and both delivery and returns process very efficient. Impressive new technology for measuring feet for a perfect fit available at Southend also. Would highly reccomend a visit. Thanks for your help and advise.”

Helpful Report

Posted 4 years ago

“I recently bought a pair of Hotter boots for work. I am on my feet all day and need something comfortable so I look for soles that are going to support my feet all day. The description told me these boots had ''stability+ technology for excellent lateral support' and 'Freesole' that 'add more power to your walk' and 'OrthoLite dual density insole cushions and supports the hardworking parts of your foot' After wearing them for one day my feet were in agony, not only that but the so called 'cushioned soles' were so hard they brought back the pain of plantar fasciitis (which through wearing Clark's Tri range of shoes had all but gone) My whole foot was aching and in in pain. I have spent nearly £90 on something that promised to have all the comfort but delivered none. I don't expect a shoe to cure me of a foot ailment such as PF but I do expect them to live up to the description given on the website which persuaded me to part with my money. The description told me I would be 'standing taller for longer with the utmost comfort' which is the complete opposite of what they actually delivered. If I could give these boots zero stars I would. I have wasted my money on trusting the Hotter brand, I was led to believe from their advertising that they care about the comfort of their customer's feet and of course having worn the shoes just once (and never again) I am not entitled to a refund. I would NOT recommend this brand.”

Helpful Report

Posted 4 years ago

“The last two pairs of hotter shoes I have bought were summer shoes. In both pairs they had a loose inner sole and every time I took my feet out of them it came out. They are not the type of shoes you can wear any type of socks with so I have found this a real nuisance. I contacted Hotter but they said just stick them down yourself with some double sided tape. This isn’t ideal and not a great customer service response to a very annoying problem.”

Helpful Report

Posted 4 years ago

“£8.45 return postage unacceptable. The shoes were wrongly described as Ice White. They were grey. DO NOT USE POSTAGE RETURN.”

Helpful Report

Posted 4 years ago

“I wrote to Ian Watson, CEO of Hotter in August to highlight the problems I had faced when trying to obtain a refund and to complain about the add on delivery charge that had been applied in my opinion surreptitiously, this should of been applied at time of purchase However, to date there has been no response, therefore I conclude that the CEO's is not concerned about his customers and is unable or does not want to address my issues. I have bought Hotter shoes many times in a size 4.5, so following the closure of the Bath Hotter Shop, I felt confident that I could continue to purchase shoes online. However, when I ordered 2 pairs of shoes recently (Tansy and Gravity), I was disappointed as they were too large. I then decided to reorder them in a size 4, but these proved to be too large as well. Which I would not have ordered if I had been made aware of the delivery charge. Having returned the second order on 24th July, I was expecting to receive my £55.30 refund after 14 days. I made several phone calls and emails, taking up a lot of my time, and am particularly annoyed as in an email dated 4th August, it was stated that I would receive a refund in 3 days. Because the money had not appeared after 5 days I emailed Hotter only to be told that it had been paid into my account, which was not correct. All in all the delay of 32 days in obtaining a refund coupled with the £12.90 delivery and return charge for shoes that did not fit is totally unacceptable and shows a significant disregard for Customer satisfaction, sadly so different from the general experience received when shopping in your stores. I do believe that Hotter has a fundamental issue with processing of refunds. In addition a number of years ago I returned a pair of shoes to the Bath store and was given a receipt for a refund, however, when I came to check my statement nothing appeared. I queried this with the store and eventually the refund was made, but no explanation was given as to why this had happened. My advice is always check your statements how much money are Hotter not refunding?”

Helpful Report

Posted 4 years ago

“Quality has deteriorated over the past year. One shoe will fit, the other is way off size. Leather is poor quality and shoes are blocky and poor fit. Shoe sizing from style to style is inconsistent. Have had a very difficult time getting proper info to mail returns. Hotter Shoes had been a staple in my closet for years but I will no longer buy the product. I’m so, so disappointed.”

Helpful Report

Posted 4 years ago

“I have a lovely pair of Hotter shoes, but had to return the 2nd pair I bought as too narrow. A Royal Mail pre paid label was enclosed with the original order and used. My refund came quickly but minus £7.00. Not good.”

Helpful Report

Posted 4 years ago

“I ordered sneakers, it took 2 months to get them and when I did I got pink sneakers instead of the navy ones I ordered. I reached out to customer service and was told sorry we don’t have the ones you ordered anymore, here is the process for returning the wrong order. When I looked it stated they would take $7 off for return shipping. I contacted customer service and said I was very dissatisfied by this and I wanted a complete refund, as this was their error. they responded they would process the refund right away and I should see it in 3-5 days. They then said we hope you are satisfied by this response. Truthfully, no. For these reasons 1. There was a two month period I waited for the shoes without explanation 2. The response where it was stated $7 would be deducted from my return should have never happened- they made the error and good customer service would have been to say- very sorry will refund right away and send you a free shipping label to return the shoes. I was very disappointed in the whole transaction, I have several pairs of hotter shoes, but would hesitate to order from hotter USA again due to the poor customer service .”

Helpful Report

Posted 4 years ago

“Bought my second pair of Hotter. First pair were shoes which gave me blisters first time I wore them.Second pair are Ellery boots. Thought I’d wear them around the house before going outside. What a mistake both pair are so uncomfortable and for me a waste of money.”

Helpful Report

Posted 4 years ago

“Don't buy Hotter shoes, Just had 4 more pairs of shoes fall apart as well as three others previously, not wonder people buy Chinese if this is the standard of English manufacture. Always loved the shoes in the past but had to but had to buy cheap shoes in Next to get me home and 10years later they are still intact and wearable as slippers, Hotter should be ashamed of itself. Would never recommend them to anyone always used to but total rubbish now. Just ordered one new pair and the shoes appeared to be different sizes one larger than the other.”

Hotter Shoes 1 star review on 8th September 2021

Helpful Report

Posted 4 years ago

“Still waiting for walking sandals ordered in June or July. First delay was later July shipping, then August. Still nothing and no notification of delay. Poor service. Never again.”

Helpful Report

Posted 4 years ago

“Hotter service is excellent, it is the shoes that are the problem. Used to be great fitting, well made and comfortable. I have returned various pairs lately because of faults or bad styling - what has happened to Hotter? The latest pair 'Cosmos' are made very large with a seam joint at the heel to accommodate a tab which leaves a bulge which digs into your heel - awful!”

Helpful Report

Posted 4 years ago

Hotter Shoes is rated 2.3 based on 604 reviews