Hotter Shoes Reviews

Name: Hotter Shoes
Address: Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale, Lancashire
Rating: 2.27

2.3 Rating 595 Reviews

28 %

of reviewers recommend Hotter Shoes

Company Reviews

Questions

Metrics

2.3

Based on 595 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale
Lancashire
WN8 9PT

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Hotter Shoes 1 star review on 19th November 2022

Very Annoyed Ex Customer

Hotter Shoes 1 star review on 17th October 2022

Cole Maynard

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have been trying to return shoes as Hermes label supplied would not work. First phone call was told it would be put in post, second call label would be emailed as speaking . Have now emailed and still nothing. First time for ordering but never again with this service.”

Helpful Report

Posted 7 years ago

“Very disappointed with Hotter, ordered online on the 18 September pair of sandals for my upcoming holiday this weekend 30September, asured that they will be delivered at Cambridge shop in 7 days...But they weren't! Not to mention that I live 40 miles away! So I cancelled the sandals, now it will take 14days for my money to be payed back in my PayPal account!...”

Helpful Report

Posted 7 years ago

“I bought two pairs of Hotter shoes and a pair of sandals from a charity shop which were boxed,brand new and still had their labels on. The soles of all three pairs disintegrated the first time I wore them. I have since learned from the internet that scores of other people have encountered the same problem. I am sorely disappointed with the quality of these very expensive shoes and I am glad that I didn't pay the full price from Hotter.”

Helpful Report

Posted 7 years ago

“Terrible shoes - soles crumbled away just trying them on and walking across the room - my son emailed them and arranged for them to phone me - but they did not do that nor have they even tried to sort the problem out, - expensive shoes that were a complete waste of money - will not be buying again - should be ashamed of themselves - have just read that someone else had the same problem so its just not me. Beware - !!!”

Helpful Report

Posted 7 years ago

“Cheap, nasty & EXTREMELY UNCOMFORTABLE new generic insoles now used by Hotter which are wrinkly & creased before you even get your new shoes home causing such pain within an hour of putting them on. They also look amateurishly-unfinished & the top layer separates from the rest of the insole & wrinkles & creases as it is only held in place by some isolated of ridged stitching which digs into your feet causing an excruciating burning sensation. Hotter will need to remove the word "comfort" from their blurb as these insoles are absolutely dire & are just another nail in Hotter's coffin as their quality & workmanship have plummeted in the last 2 years with shoddy products that fall apart within months.”

Helpful Report

Posted 7 years ago

“Terrible customer service. Shoes didn't arrive and when I rang after waiting for over a month, was told they were out of stock and the person I spoke to in customer services hung up on me. Dreadful, will never buy from Hotter shoes again.”

Helpful Report

Posted 7 years ago

“Poor quality and overpriced, incredibly uncomfortable if you need arch support too”

Helpful Report

Posted 7 years ago

“Ordered online and the site would not accept payment and Hotter blamed my bank. My bank confirmed they approved the transactions spent over 2 hours on calls with them over a few days. Tried a second order a week later and all confirmed only to get an email to say one item is out of stock. Called and asked if they could trace one at a store and I could collect from my local store but was told they do not do that. Overall appalling customer service. Pity as the shoes are quite good.”

Helpful Report

Posted 7 years ago

“Had two pairs and soles have crumbled though tops are fine. Had other makes longer that never do this”

Hotter Shoes 1 star review on 14th August 2017

Helpful Report

Posted 7 years ago

“Bought 2pair shake shoes both wore holes in my tights in exactly the same place,told they were the wrong size.i have worn same size for years”

Helpful Report

Posted 7 years ago

“Horrendous customer service. My order never arrived, which is OK, it happens, so they sent me another pair. Unfortunately they didn't fit and I returned them. They refused to credit me because they insisted I had another pair, and they basically accused me of lying and said I had a second pair--even though their records showed I had never received the first pair. I had to file a dispute with my credit card to get my money back.”

Helpful Report

Posted 7 years ago

“Pair of shoes worn once. Physically bruised my tendons on both feet. Unwearable shoes. Told by hotter that couldnt return them as outside the 90 days returns policy, despite them being physically unwearable and crippling. Waste of money. Not acceptable for a company that has the word 'comfort' in their slogan!”

Helpful Report

Posted 7 years ago

“Order arrived but returned as they were too wide. Nearly a month later and still waiting for the exchange to arrive. I phoned them twice after they wrote to me after 2 weeks. No emails. Customer service archaic.”

Helpful Report

Posted 7 years ago

“Ordered sandals early in the week, got an email with a tracking link that said they delivered them 11 months ago......????? WHAT??? Rang them and they told me just wait and see if a delivery turns up next week they cannot track once it leaves the factory. OK Hotter first and last order if you cannot get your act together there are plenty of companies out there that can!”

Helpful Report

Posted 7 years ago

“My mother had ordered shoes but then died. She had never even tried on the shoes but the original packaging material was gone. I called the company to explain and ask how to proceed. They said I needed a death certificate in order to refund to her credit card. A death certificate? Really?”

Helpful Report

Posted 7 years ago

“My husband bought a pair of Hotter shoes last year, left them in the box in the bottom of the wardrobe, got them out this year and after ONE wear the soles disintegrated! We paid cash and have no record of purchase. Hotter do not have an e mail address that is visible so i can not send these photos to them. I have checked online and there are numerous people that have the same problem.( see a selection below) I am still waiting for Hotter to get back to me on this matter. COME ON HOTTER, you have a reputation to protect.”

Helpful Report

Posted 7 years ago

“I ordered a pair of shoes more than 2 months ago. Order was never delivered and there is no notification of continued shipment delays. Impossible to get thru to anyone in customer service. I will never place another order with them again.”

Helpful Report

Posted 7 years ago

“I just got the catalogue today with the "40% off and free shipping", after a long hold to put in an order they said because the "Code" wasn't listed on my catalogue they wouldn't give me the 40% off. This is ridiculous. It was their "printing error" but they wouldn't honor what was clearly stated in several places on the catalogue. When I complained and asked to speak to a manager, the sales woman hung up on me. TERRIBLE CUSTOMER SERVICE. DON'T BUY SHOES FROM THIS COMPANY.”

Helpful Report

Posted 7 years ago

“They promised me that "normal shipping" would get the shoes I bought my mother, to my home where she was visiting, before my she left in 2 and a half weeks. NOPE. they arrived a few days after she left, and they refused to pay for shipping for forwarding. Lame misinforming staff and horrible business model.”

Helpful Report

Posted 8 years ago

“Wore the Mabel twice first time with a sock second with a footsie gave me a painful blister”

Helpful Report

Posted 8 years ago

Hotter Shoes is rated 2.3 based on 595 reviews