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Hotter Shoes Reviews

2.3 Rating 604 Reviews
27 %
of reviewers recommend Hotter Shoes
2.3
Based on 604 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 52%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Hotter Shoes Reviews
Visit Website

Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale
Lancashire
WN8 9PT

Write Your review

Hotter Shoes 1 star review on 30th August 2025
Anonymous
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
49
Anonymous
Anonymous  // 01/01/2019
Deplorable, shocking, inefficient sickening service. The worst in the land!!!
Helpful Report
Posted 10 years ago
My 82 year old mother in law bought Hotter sandals from Romford but found them unsafe to walk in. She went back to shop to ask to exchange them but couldn't find her receipt (she paid in cash). She was refused an exchange because the shop didn't register the purchase on their system! What does that mean? If the shop assistant didn't register the sale it isn't anyone else's fault is it! My mother in law now has a pair of sandals costing £59 that she can't wear. I think their policy is dreadful! I will be pursuing this matter further.
Helpful Report
Posted 10 years ago
I would just like to say how pleased I was with the service I got when I went to the St Albans branch. I took a pair in that needed repairing. However they no longer do that style so he offered me a new pair or a full refund I managed to find a pair I liked. The manager & staff were very helpful. Thank you so much again.
Helpful Report
Posted 10 years ago
I have two pair of Hotter Shoes, and I must say they are the best shoes I have ever worn! Well made, stylish, and (most of all) comfortable and durable. Well done, Hotter Shoes! (Perhaps only in Lancashire could such shoes be born). Many thanks!
Helpful Report
Posted 10 years ago
Hotter Shoes is rated 2.3 based on 604 reviews