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Hotter Shoes Reviews

2.3 Rating 597 Reviews
27 %
of reviewers recommend Hotter Shoes
2.3
Based on 597 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 52%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Hotter Shoes Reviews
Visit Website

Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale
Lancashire
WN8 9PT

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Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
48
Anonymous
Anonymous  // 01/01/2019
I didn't have a problem with their actual shoes but they have the worst customer service I have ever experienced in at least a decade of online shopping. They refused to listen to or believe my concerns about overcharging and the issue took months and numerous emails and phone calls to resolve. I would definitely not recommend this company.
Helpful Report
Posted 9 years ago
I ORDERED hotter shoes three weeks ago and was assured they would arrive within 7 to 10 days. three weeks I am still waiting. WHY.
Helpful Report
Posted 9 years ago
Hotter shoes are really good and wear very well. There is no doubt about that at all. I love wearing hotter shoes in the summer specially as some shoes chafe my feet when worn without socks. Hotter shoes feel so light and comfortable on my feet that its a pleasure to walk in them. I would also like to mention the store manager Paul at the Lakeside Doncaster store. He is a gentleman and very courteous and polite and couldn't be more helpful to customers. He goes out of his way to be helpful and the orders that I have placed in store with him have always been on time and I couldn't recommend this store more to people. I am very happy and extremely satisfied with Hotter shoes and the store in Doncaster.
Helpful Report
Posted 9 years ago
I have bought several pairs of Hotter shoes over the years and I have been very pleased with them. However on the last two pairs I purchased the rubber soles deteriorated and broke up. I have just put on a pair of ankle boots which have only been worn once about twelve months ago and the rubber on the heels just crumbled away. It is such a shame to have to throw them away when they have had such little wear.
Helpful Report
Posted 9 years ago
I love Hotter shoes, they are the most comfortable durable and stylish I have come across. Therefore, I decided to enter the "Win your 3 favourite pairs of shoes" competition. However, I CANNOT understand why you need my date of birth for a competition. You have all the other usual information and I find this request unnecessary and INTRUSIVE. So I shall NOT be entering the competition!
Helpful Report
Posted 9 years ago
I ordered a pair of Hotter shoes four weeks ago and have just been informed, on my fourth phone call to the company, that they are no longer available. On my third phone call, I was informed that they were going to be dispatched the next day. Obviously not. Why it took four weeks to be told that they were out of shock is a mystery. Plus, I have had to contact them and have received no communication. They clearly have major problems with their stock control and dispatch.
Helpful Report
Posted 9 years ago
Placed an order for 2 pairs mens shoes. I received confirmation on the day. 5 days later l rang to enquire what was happening as l had arranged for a click & collect delivery only to be told they hadn't left the warehouse yet and would probably leave in a few days. I was extremely annoyed that I wasn't informed as other retailers would have done and would not have known if l had not contacted Customer Services directly. Absolutely appalling service and I cancelled my order immediately as I was not going to buy two pairs of shoes from a retailer who could not be courteous enough to advise me that there were delays with my order
Helpful Report
Posted 9 years ago
Please do not waste your time ordering from this company. I placed an order on the 20th of September for shoes required for a holiday on the 30th September. Surprise suprise it's now the 15th of October and I'm still waiting. Would not normally have bothered so much however received my credit card statement and my account was debited on the 10th of October. No emails nothing. I order a lot online and this is the poorest customer service ever!!!!!!,
Helpful Report
Posted 9 years ago
Ordered shoes on line to be delivered on 30th sept with a 5 working day delivery. Emailed customer service to complain after 1 week and told sorry, they were dispatched yesterday. I explained I had no email confirming. Shoes didn't arrive until 2 weeks later. Have ordered pair of boots to be delivered to shop within 1 week. Not holding my breath
Helpful Report
Posted 9 years ago
boots ordered and paid for in store 10/9/15 still not delivered, its now 12/10/15. Calls to the store pointless all I get is they will be with you soon. Hotter customer service tell me they will pass this matter to a manager, I am not holding my breath.
Helpful Report
Posted 9 years ago
I ordered a pair of shoes via the Internet on 10th September to click and collect at a nearby shopping centre. Despite speaking to customer services and emailing I still ( on 30th September) have not received them. I have been told they are experiencing high demand which is causing delays. Perhaps they need more staff. I like Hotter shoes but would hesitate to order another pair.
Helpful Report
Posted 9 years ago
I received a Hotter catalogue with a 25% discount for he pair of shoes I wanted. I went to Cambridge for the day and visited the Hotter shop. I bought the shoes and the shop honoured the catalogue discount. The staff were very courteous and the shoes look very good quality. I'm not sure I would pay £72 for the shoes but the discounted price of £54 was very good.
Helpful Report
Posted 9 years ago
I regret to inform you that the service at your outlet at Burleydam Garden Centre,Chester Road, Little Sutton was appalling. This was totally in contrast to our previous excellent experience of dealing with your Company. The assistant at Burleydam was extremely rude,sarcastic ,belligerent and very unhelpful. Her attitude towards us caused amazement to passers by and to us,we could not believe that someone could be so offensive. As a result we left without making any purchase.
Helpful Report
Posted 9 years ago
Deplorable, shocking, inefficient sickening service. The worst in the land!!!
Helpful Report
Posted 9 years ago
My 82 year old mother in law bought Hotter sandals from Romford but found them unsafe to walk in. She went back to shop to ask to exchange them but couldn't find her receipt (she paid in cash). She was refused an exchange because the shop didn't register the purchase on their system! What does that mean? If the shop assistant didn't register the sale it isn't anyone else's fault is it! My mother in law now has a pair of sandals costing £59 that she can't wear. I think their policy is dreadful! I will be pursuing this matter further.
Helpful Report
Posted 9 years ago
I would just like to say how pleased I was with the service I got when I went to the St Albans branch. I took a pair in that needed repairing. However they no longer do that style so he offered me a new pair or a full refund I managed to find a pair I liked. The manager & staff were very helpful. Thank you so much again.
Helpful Report
Posted 9 years ago
I have two pair of Hotter Shoes, and I must say they are the best shoes I have ever worn! Well made, stylish, and (most of all) comfortable and durable. Well done, Hotter Shoes! (Perhaps only in Lancashire could such shoes be born). Many thanks!
Helpful Report
Posted 10 years ago
Hotter Shoes is rated 2.3 based on 597 reviews