Hotter Shoes Reviews

Name: Hotter Shoes
Address: Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale, Lancashire
Rating: 2.27

2.3 Rating 600 Reviews

27 %

of reviewers recommend Hotter Shoes

Company Reviews

Questions

Metrics

2.3

Based on 600 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale
Lancashire
WN8 9PT

Write Your review

Tell us how Hotter Shoes made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Hotter Shoes 1 star review on 30th August 2025

Anonymous

Hotter Shoes 1 star review on 19th November 2022

Very Annoyed Ex Customer

Hotter Shoes 1 star review on 17th October 2022

Cole Maynard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a pair of nubuck boots. First pair of boots with too many defects to mention. Second pair were just as bad.”

Helpful Report

Posted 8 years ago

“Sandals bought for my husband 4 years ago were left in the wardrobe. When I realised this last year, he told me that they had rubbed sores on his feet just under the outside ankle bones. I tried to stretch them and he wore them again. They did this again and I photographed his feet and sent these photos and the sandals back to Hotter explaining the situation. They sent them back again saying there was no fault. I tried again to stretch the sides but they are stitched in a way that makes a ridge, which is what rubs his foot. This happened again. Now I am going to remove the stitching and I think that will make them more comfortable. However, I do not think my husbands will be persuaded to try them again. Certainly not on holiday!”

Helpful Report

Posted 8 years ago

“I bought a pair of your cloud shoes and took them on holiday with me instead of my sketchers, it was a bad mistake because they made my feet sore and I have ended up with a black big toe nail. I could hardly walk in them and the top of the shoe put pressure on my big toes, unfortunately I didn't take my sketchers with me and had to put up with the pain,”

Helpful Report

Posted 8 years ago

“Ordered two pairs of shoes from hotter extra wide fit still to small retuned shoes to our local branch. When we checked the refund found hotter had deducted £7.00 have sent them several e-mails and have had no explanation what this charge was for.”

Helpful Report

Posted 8 years ago

Helpful Report

Posted 8 years ago

“After quite a few years I suddenly realised that every pair of shoes I own are Hotter! they are the most comfortable shoes I have ever owned and fully recommend them. I am a very happy customer. Val parsons.”

Helpful Report

Posted 8 years ago

“I bought a pair of tamara ankle boots last year and loved the comfort.I bought another pair recently and although they are supposed to be the same size and width they are much tighter fitting and nowhere near as good. I think they are contracting work overseas and using narrower sizing. Quite disappointed.”

Helpful Report

Posted 8 years ago

“I love the Mary Jane style of shoes. The Hotter ones look lovely and i have bought several pairs in different colours. Every single pair, whether I wear them often or infrequently, have had the sole disintegrate after a short time. This is not acceptable for the price Hotter charge. I will never buy them ever again”

Helpful Report

Posted 8 years ago

“Soles failed on shoe and replacement also. If they told me their shoes would fail after two years I would not have bought them. No response from them either. Do not buy Hotter the whole set up is dubious.”

Helpful Report

Posted 8 years ago

“cancelled web order within 30 mins but reserved payment on my credit card account took 7 working days to disappear!”

Helpful Report

Posted 8 years ago

“Poor quality items for the price. Found the pace of delivery and refund process slow and not on a par with retailers in general. Would not use again.”

Helpful Report

Posted 8 years ago

“This is a terrible company. Not only did they confirm my shoes were in stock but they even told me after two weeks with no arrival of the shoes, that indeed the shoes were on their way. The following day I received an email to say the shoes were not available. It is no way to treat a customer and had I known the shoes actually were NOT there for me I could have chosen an alternative pair. They did nothing to make me interested in future purchases. It is totally unacceptable to treat your customers this way. I have seem similar shoes which I ordered and they could have suggested an alternative after my complaint but no such thing.”

Helpful Report

Posted 8 years ago

“Why has the wonderful Dizzy style been discontinued? I am told by all the stores I visit that is was the most popular style & they all still get many requests for it. It was comfy as well as being stylish and I have personally recommended this shoe to hundreds of people around the world. BUT towards the end of 2015 & all of 2015, the button on 3 of my pairs fell off & instead of being just cosmetic, they held the strap on - so I now have 3 barely-worn pairs that are unusable. I've contacted Customer Services many times as I wouldn't trust my beloved Dizzies to any ordinary cobbler, but Hotter won't repair them or replace them. There has definitely been a quality control failure at Hotter during that period. The beauty of these shoes were that they were elegant, but most importantly, were not full off cut-out shapes that are not ideal for our rainy British weather. How can Hotter offer Shake in winter with all its cut-out heels - and the Velcro on its strap was hopeless in less than a year. The staff in their shops, say HQs don't appreciate feedback from them even though they keep asking for Dizzy to be resurrected due to customer demand. Working with feet, I recommended Dizzy to all my clients so Hotter has lost a lot of sales. And I agree with many comments, their Customer Service team are hopeless - no initiative. I do feel Hotter have lost the plot & many previously-loyal customers. Less leather, more fabric & much higher prices!”

Helpful Report

Posted 9 years ago

“Bought a pair of leather boots at their sale on 26 November 2015. I was cleaning the soles today (5 Aug 2016) and saw that both have a deep split right across the sole! I see that many other reviewers have had the same problem. I will never buy from them again.”

Helpful Report

Posted 9 years ago

“I ordered (and paid for) two pairs of Hotter shoes from their website. These were not delivered to me and the tracking information I was given was completely untrue. Despite the fact that the carrier returned the shoes to Hotter without them ever having reached me, Hotter have been completely incompetent in rersolving the situation. Their "excellent customer service" (which they trumpet on their website) was seriously lacking with disinterested call centre staff giving no explanation of what had gone wrong and, making no effort to effect a refund. Trying to get through to Hotter by telephone is a nightmare as they obviously do not employ sufficient numbers of staff to answer the phones. I shall not be using Hotter again. What a let down!”

Helpful Report

Posted 9 years ago

“4th pair disintegrated soles. Have just put my 4th pair, out of 9 pairs, of Hotter shoes into the bin because the box like composition of the soles have split and disintegrated with only very light wear. Very disappointed in Hotter as they were previously not interested in the complaint, despite sending the shoes back for their comments.”

Helpful Report

Posted 9 years ago

“My 93 year old aunt was helped extremely well by Dawn at the Hotter shop in Solihull. Dawn was not patronising or confusing. It took about 45 minutes to find a pair of Hotter shoes that were not painful and would help my aunt walk in comfort. Please thank Dawn for her patience and expertise. 100 / 100”

Helpful Report

Posted 9 years ago

“The shoes are very comfortable. However. Every single pair I have bought have only lasted a few months before the soles split. Given up with Hotter!”

Helpful Report

Posted 9 years ago

“The soles of my hardly worn Hotter Shoes disintegrated as I walked. Very bad experience.”

Hotter Shoes 2 star review on 28th June 2016

Helpful Report

Posted 9 years ago

“Customer service poor.Ordered sandals online which were available,only to be sent an email next day to say out of stock.Was told they would be available a week later if I wanted to wait.I decided to wait and two weeks later I phoned customer service to find out where my order was. I was then told they would not be getting any more in. If I hadn't phoned up I would still be waiting-not good enough.”

Helpful Report

Posted 9 years ago

Hotter Shoes is rated 2.3 based on 600 reviews