Hotter Shoes Reviews

Name: Hotter Shoes
Address: Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale, Lancashire
Rating: 2.27

2.3 Rating 600 Reviews

27 %

of reviewers recommend Hotter Shoes

Company Reviews

Questions

Metrics

2.3

Based on 600 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale
Lancashire
WN8 9PT

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Hotter Shoes 1 star review on 30th August 2025

Anonymous

Hotter Shoes 1 star review on 19th November 2022

Very Annoyed Ex Customer

Hotter Shoes 1 star review on 17th October 2022

Cole Maynard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Until this year I would have rated the shoes has excellent. However, this year despite the measuring chart saying I was a size 3, the Hotter shoes I was wearing being size 3, and the three further pairs at home being size 3, the two pairs I tried on in the shop were much too big. The only rather feeble excuse I was given was that the "fit must have changed". That's Hotter off the list then. Shame because their shoes were comfortable and fitted well.”

Helpful Report

Posted 8 years ago

“Just Saw this the advert on to and thought I'd give them a go, that's as far as I got, you add the size, colour and fitting to basket and get a error message saying you need to add the size, colour fitting or (of course) call our customer service team.... so you go back re-add everything (doesn't show out of stock) add to basket same error message, click back oh and low and behold it's now out of stock!?!?!) husband tries different colours sizes fittings same thing! Just given up it's easier to continue shopping with Next and M&S online than this! Website also doesn't display well on an Ipad was better in landscape, shame you've just lost over a £150 order but sorry my time is to precious to sit on hold to your customer services team being sold up sells, it was quicker to type this review than it was use the website!”

Helpful Report

Posted 8 years ago

“Ordered the same shoe 3 times, first one fine, second one fine, third one trusted would be ok and did not check - wore once and ended up with a massive blister - the shoes look brand new but hotter will not consider checking them as the 90 days are up. Customer service this is not although I accept it is outside their imposed 90 days I thought it reasonable to expect the same quality and a more reasonable approach.”

Helpful Report

Posted 8 years ago

“Very petty minded new management. I purchased 2 pairs of shoes in 2012 in a size 9 but they came up 1cm shorter than all my other shoes. I then purchased several pairs of sandals because they were pretty to look at and the length did not matter so much. I did mention to their technical department that their shoes were shorter than the other makes but they would not accept this. Their shoes come up quite wide however. I ordered three pairs of sandals last summer, which I was very pleased with. When I tried to order another similar pair this year I was informed that I had been banned from ordering on line and that as I live abroad I would have to come to England if I wanted to purchase the shoes. The shoes I wish to purchase are not available in the shops as they are an old style. I wrote many times to the CEO but she dodged the issue continually, telling me that she was only trying to help. This is the first time in my life that I have experienced such treatment and I can only add my agreement to the other lady who has stated the Hotter are indeed a Horrible Company.”

Helpful Report

Posted 8 years ago

“My mum owns 12 pair's of hotter shoe's. 1 pair she bought about 5yr ago she didn't wear overly often preferring to keep them for odd breaks away. The upper part of the shoe was in pristine condition but whilst wearing on a short break the sole of 1 totally fell away from the upper and my mum had to change into another pair. These shoe's were expensive and looked after. Upon return to the shop she was told that 'it happens' and they were 'old'. Well my mum could be classed as old but things aren't dropping off her. Upon reading the many complaints about hotter soles I wonder how they can justify the price's to a mainly older clientele when the shoe's seem to be a trip hazard. Better off going to Clarkes!”

Helpful Report

Posted 8 years ago

“I have a pair of hotter shoes that I have been wearing for 5 years or more. They are the best shoes I have ever had. I have just bought another pair different style this time. After wearing them them for a week, I found them uncomfortable they were changed immediately with no quibble. Customer service was fantastic.”

Helpful Report

Posted 8 years ago

“Did not receive the order on the estimated time, and they have an horrible and I mean very horrible costumer service, I've called mane times which seems to be a Las Vegas number, also let's not forget the number seems to be a cell phone number, the only thing I got was two lame e-mails with no explanation at all saying that the shoes are hand made and that why it takes long, so that I a misleading information on their website about delivery days then never ever ever buying shoes with this assewholes again UNPROFESSIONALS”

Hotter Shoes 1 star review on 31st March 2017

Helpful Report

Posted 8 years ago

“Ordered a pair after receiving promo with something else I ordered. I absolutely loved every them! So stylish and comfortable. Thank you!”

Hotter Shoes 5 star review on 29th March 2017

Helpful Report

Posted 8 years ago

“After 10 days and very little wear around the house the soles of both shoes split and crumbled, they are really comfortable shoes but half the heel has crumbled away so I am unable go wear them, they're going in the bin tomorrow and will NOT be buying Hotters again and would not recommend them to anyone, I'll stick with Clarkes, a better quality shoe”

Helpful Report

Posted 8 years ago

“Very poor dismissive customer service in Harrogate branch ( blonde middleaged assistant) She asked if shoes had been worn outside and then said she couldn't do anything as they could not be sold again. It was her couldn't care less attitude. I usually buy 3 pairs of shoes or boots a year but will not be buying again.”

Helpful Report

Posted 8 years ago

“Out of five pairs of shoes owned by my wife and myself the soles have just disintergrated. One pair of my wifes had only been worn twice and was about six months old”

Helpful Report

Posted 8 years ago

“Ordered my sandals end of January for my holidays next week. Delivery should be 3-5 days. The new despatch date I have is 10 April maybe that should have been 3 -5 months”

Helpful Report

Posted 8 years ago

“My Daisy shoes have just arrived. They are everything they are claimed to be. Very comfortable, plenty of space around my toes, roomy around the top edge without being sloppy and don't move about when I walk. The leather is very soft and they feel like gloves. I shall certainly consider Hotter when I buy shoes in future. Thank you so much!”

Helpful Report

Posted 8 years ago

“I Love love love my Hotter shoes. I wear a 9 1/2, not a 9 and not a 10. And these shoes are true to size. Extremely comfortable and stylish too. I bought several pairs.”

Helpful Report

Posted 8 years ago

“I have a hard time finding shoes I like and are comfortable. I wear closed toe all the time. When I happen to see a Hotter brochure I was so happy to see more than one pair that I liked. I ordered 7 pair! 40% off. Only took 8 days to get. From the U.K. To Cali. I love them all.”

Hotter Shoes 5 star review on 16th March 2017

Helpful Report

Posted 8 years ago

“Ordered 4 pairs, but did not get the discount ($100). Called customer service and was told to mail back the shoes and reorder at the discount. Love the shoes I already have.”

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Posted 8 years ago

“These are the BEST!! I've ordered 3 pairs of shoes from this company and all 3 arrived exactly in the time period described (to the US) and are soooo comfortable they have literally saved my problem feet! I called to ask some questions about the different shoes and customer service was quick to answer, informative and just lovely! I don't ever want to buy shoes any place else”

Helpful Report

Posted 8 years ago

“After digging out stuck cars in 12+ inches of snow on the way home from business in upstate NY, my son was sure his favorite "Hastings" were ruined. After brushing off the dried salt and mud and using leather cleaner, they look like new! Why we are a "Hotter" family. Thanks !”

Helpful Report

Posted 8 years ago

“Good shoes lousy service. Brochure offering discount arrived through my door. Tried to order a pair of shoes at discounted rate but Hotter's policy is to allow the discount to new customers only thereby discriminating against loyal customers. How do they stay in business with this kind of behaviour and all the shocking reviews they receive with no intention of improving their service it seems.”

Helpful Report

Posted 8 years ago

“Unable to order sales goods as an existing customer”

Helpful Report

Posted 8 years ago

Hotter Shoes is rated 2.3 based on 600 reviews