Hotter Shoes Reviews

Name: Hotter Shoes
Address: Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale, Lancashire
Rating: 2.27

2.3 Rating 600 Reviews

27 %

of reviewers recommend Hotter Shoes

Company Reviews

Questions

Metrics

2.3

Based on 600 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale
Lancashire
WN8 9PT

Write Your review

Tell us how Hotter Shoes made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Hotter Shoes 1 star review on 30th August 2025

Anonymous

Hotter Shoes 1 star review on 19th November 2022

Very Annoyed Ex Customer

Hotter Shoes 1 star review on 17th October 2022

Cole Maynard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The order was promptly delivered, good packaging and very easy to return if necessary.”

Helpful Report

Posted 8 years ago

“I do not have any problems with the quality of the shoes, they are comfortable and soft. At full price they are quite expensive, so I only buy when offers are advertised, and to be honest there always seems to be some kind of offer or incentive available if you buy more than one pair of shoes. I am happy with the delivery service by Hermes which is prompt from ordering. My concern is when you request an exchange, it appears to take in excess of a week for the items via Hermes to show as a return at Hotter ( my experience). Customer services told me that there was low stock on the shoes I wanted to exchange to, and that it could take up to 21 days for an exchange to be processed and for the shoes to reach me!!! This sounds very excessive especially when I can receive a new brand new order within 3 days. Customer services suggested I re buy another pair of shoes for a speedier delivery, then apply for a refund on my original order ( takes up to 10 days !) There has to be another quicker method for exchanging items. The shoes I wanted to exchange were Livvy, and if I waited the 21 days plus the week it took for the first ones to be returned, it would be autumn. In the end I cancelled my order. This is a disappointing part of the Hotter system and one which concerns me for future orders.”

Helpful Report

Posted 8 years ago

“I have bought hotter shoes in the past and had no problem but I bought 2 pair a couple of weeks ago and the dye from the shoes is terrible even if I just wear them for an hour, never had this problem in the past”

Helpful Report

Posted 8 years ago

“good quality, prompt delivery and good returns policy”

Helpful Report

Posted 8 years ago

“Bought 2pair shake shoes both wore holes in my tights in exactly the same place,told they were the wrong size.i have worn same size for years”

Helpful Report

Posted 8 years ago

“Horrendous customer service. My order never arrived, which is OK, it happens, so they sent me another pair. Unfortunately they didn't fit and I returned them. They refused to credit me because they insisted I had another pair, and they basically accused me of lying and said I had a second pair--even though their records showed I had never received the first pair. I had to file a dispute with my credit card to get my money back.”

Helpful Report

Posted 8 years ago

“Pair of shoes worn once. Physically bruised my tendons on both feet. Unwearable shoes. Told by hotter that couldnt return them as outside the 90 days returns policy, despite them being physically unwearable and crippling. Waste of money. Not acceptable for a company that has the word 'comfort' in their slogan!”

Helpful Report

Posted 8 years ago

“Pleasant staff, keeping calm in a very hectic sale event”

Helpful Report

Posted 8 years ago

“Staff were helpful and patient. Unfortunately one pair of shoes I wanted were not in stock however I was able to order them in store and they arrived three days later at my home address.”

Helpful Report

Posted 8 years ago

“Order arrived but returned as they were too wide. Nearly a month later and still waiting for the exchange to arrive. I phoned them twice after they wrote to me after 2 weeks. No emails. Customer service archaic.”

Helpful Report

Posted 8 years ago

“Ordered sandals early in the week, got an email with a tracking link that said they delivered them 11 months ago......????? WHAT??? Rang them and they told me just wait and see if a delivery turns up next week they cannot track once it leaves the factory. OK Hotter first and last order if you cannot get your act together there are plenty of companies out there that can!”

Helpful Report

Posted 8 years ago

“My mother had ordered shoes but then died. She had never even tried on the shoes but the original packaging material was gone. I called the company to explain and ask how to proceed. They said I needed a death certificate in order to refund to her credit card. A death certificate? Really?”

Helpful Report

Posted 8 years ago

“I have 2 pair of Daytime and love them. Tried ordering the current darker blue but out of my size. Have a plainer pair of winter shoes, also nice and am waiting for 2 other pair ordered last night. ALSO have the Mango sandal. Get many compliments especially on Daytime! Lee”

Helpful Report

Posted 8 years ago

“Cheerfull staff. Very helpfull and understanding.”

Helpful Report

Posted 8 years ago

“My husband bought a pair of Hotter shoes last year, left them in the box in the bottom of the wardrobe, got them out this year and after ONE wear the soles disintegrated! We paid cash and have no record of purchase. Hotter do not have an e mail address that is visible so i can not send these photos to them. I have checked online and there are numerous people that have the same problem.( see a selection below) I am still waiting for Hotter to get back to me on this matter. COME ON HOTTER, you have a reputation to protect.”

Helpful Report

Posted 8 years ago

“I am a loyal customer of Hotters as I value their shoes which are good quality as well as being reasonably priced. I buy both from their shop or online because I like the fact that I can have my order delivered to the shop or to my home if I buy online. I find their website easy to navigate and they frequently have sales. They also have a wide range of styles to suit all ages.”

Helpful Report

Posted 8 years ago

“Product perfect and delivered in good time. What more can you ask.”

Helpful Report

Posted 8 years ago

“I ordered a pair of shoes more than 2 months ago. Order was never delivered and there is no notification of continued shipment delays. Impossible to get thru to anyone in customer service. I will never place another order with them again.”

Helpful Report

Posted 8 years ago

“I just got the catalogue today with the "40% off and free shipping", after a long hold to put in an order they said because the "Code" wasn't listed on my catalogue they wouldn't give me the 40% off. This is ridiculous. It was their "printing error" but they wouldn't honor what was clearly stated in several places on the catalogue. When I complained and asked to speak to a manager, the sales woman hung up on me. TERRIBLE CUSTOMER SERVICE. DON'T BUY SHOES FROM THIS COMPANY.”

Helpful Report

Posted 8 years ago

“Service is terrible. I returned a pair of shoes for a different size. Even though they give you a label with a tracking number, the do not begin to process the exchange until they have the orginals--and then some. It is a week after they say they received the return and have not yet begun to process the replacement. They say that I should receive the replacement in about 2 weeks!!!!”

Helpful Report

Posted 8 years ago

Hotter Shoes is rated 2.3 based on 600 reviews