Hotter Shoes Reviews

Name: Hotter Shoes
Address: Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale, Lancashire
Rating: 2.27

2.3 Rating 600 Reviews

27 %

of reviewers recommend Hotter Shoes

Company Reviews

Questions

Metrics

2.3

Based on 600 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale
Lancashire
WN8 9PT

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Hotter Shoes 1 star review on 30th August 2025

Anonymous

Hotter Shoes 1 star review on 19th November 2022

Very Annoyed Ex Customer

Hotter Shoes 1 star review on 17th October 2022

Cole Maynard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My first two purchases of Hotter ‘Gortex’ shoe was made four years ago and they were very good. When the opportunity arose to buy some more of the same shoe in a sale I purchased two more pair of shoes and put them aside to use when the others had worn out. The first pair I took out to use, the soles split within weeks and the shoes had hardly been worn, some of the eyelets also came off; they let water in soon after I started wearing them so I then used them to walk over the pebble beach when down the south coast. The second pair I started using this year have also developed cracks in the soles of the shoe and are also rendered useless. I can’t send them back as I have had them in my wardrobe for a year before using them! While I sung the praises of hotter shoes at first, the bottom line now is I wouldn't touch them with a barge pole! They are a very expensive mistake and not worth a glance.”

Hotter Shoes 1 star review on 23rd November 2017

Helpful Report

Posted 7 years ago

“Terrible customer service- have not shipped order after a month, don't respond to emails to customer service.”

Helpful Report

Posted 7 years ago

“Bought black patient shoes, had them on for 15minutes and made all my heels black. Complained and was told to wipe them with a damp cloth!!!! Ridiculous will never buy from these cowboys again,”

Helpful Report

Posted 7 years ago

“Took 6 weeks to receive. Tried to cancel the order but got absolutely no response from customer service. Boots have such a pungent smell that they need to out gas before I can wear them. Won't be placing another order.”

Helpful Report

Posted 7 years ago

“Just ordered 2 more pair of the Serenity shoes. They are wide enough for my wide feet, and extremely cute. I have worn the pair I bought this summer so much they are almost wore out, I mean as in everyday of the week. My kids even said how cute they were, and they are tough critics.”

Helpful Report

Posted 7 years ago

“I find Hotter shoes well made and I can use my insoles in them as they have removable insoles. Be warned though that returning them promptly when unsuitable can result in two weeks before they reach Hotter through Hermes. Then a further two weeks for a refund. This far exceeds any other company I order from.”

Helpful Report

Posted 7 years ago

“I bought a pair of Charmaine shoes in navy blue. I tried to buy them last year but they had sold out so I was very excited to finally get some. They are simply the most comfortable pair of shoes I have every owned, but there is a but!! They are suede (I wanted blue and blue was only available in suede). I wear them to work about twice a week and after about 4-5 wearings, the heel was starting to wear. I have emailed the customer service team who asked me to send them back. I used their labels, took the shoes to a Hermes pick up point, and that was 13 days ago now. According to the tracking they are still in a hub waiting to be returned. I have spoken to customer service today who now tell me that they will exchange the shoes but the black leather charmaines which I have requested are no longer available in my size. There are few alternatives, none that I particularly like or that are in leather rather than suede. They are saying they will refund me but I need to send the "free" scarf that I was sent with the shoes back or else they will deduct £25 off the cost of the shoes!!! I haven't got the scarf. I gave it to a friend. So now my choices are to accept less money for shoes that I have worn may be 8 times, or to accept a pair of shoes in exchange that I don't want. At £69 per pair, they are not cheap and the customer service is shockingly bad. I will be taking this further. A real shame as I loved those shoes!”

Helpful Report

Posted 7 years ago

“Customer services went out of their way to help me. They recognised my needs and tried to locate the most suitable pair of shoes to accomodate my requirements. They operate a policy where one can get replacements and so I was able to try different styles until the correct one for me was reached. The end result was a good fit and I hope will last me a little while. Thank you Hotter!”

Helpful Report

Posted 7 years ago

“On June 23, 2017 I returned two pair of shoes to the Jamaica, NY address. One "pair" consisted of two left shoes, and the other pair didn't fit. I asked Hotter's to send a right and a left shoe for the first pair, and I ordered another pair in the place of the second.I heard nothing. I emailed a complaint some time in late summer. I heard nothing. Now I have no choice but to register a negative review and I'll not be ordering from Hotter's again.”

Helpful Report

Posted 7 years ago

“Great fit/design choice”

Helpful Report

Posted 7 years ago

“Shoes might be ok but can't say much positive about returns. I sent 2 pairs of shoes back on 5 October and still waiting for refund on 7 November. 3 phone calls and still waiting for refund, very very poor, will not buy online again from this company”

Helpful Report

Posted 7 years ago

“My wife has had the much reported failure of several pairs of Hotter shoes where the soles have started to dissintergrate. When raised with Hotter we were told it was because she had not worn them enough and that because some were over 5 years old they would deteriate the way they had. I think if this is the case Hotter should have a use by date on their shoes. A promised return label never arrived. As some of the shoes were presents from friends she did not have receipts. Needless to say no more Hotters for her or her friends.”

Helpful Report

Posted 7 years ago

“I recently had some old Hotter shoes with soles which had disintegrated. It was very obviously not due to normal wear but a fault in the material. I took them into the store. The shoes were replaced without question even though they were over 5 years old and I no longer had the receipt. It was a very good service and much appreciated 😀 👣”

Helpful Report

Posted 7 years ago

“Ordered two pairs of shoes for forthcoming trip involving a lot of walking. Rang up to find out why they had not arrived, and advised of a computer problem in their warehouse. Why could they have not emailed their customers to inform them of this problem and delay??? However told they would make mine a priority..despatch.......well that is a joke, still not arrived. Hotter do not care about customer relations, they would not even send them out priority mail as a gesture of good will. . Still waiting on the shoes... wonder when they will arrive. They are. not a good company to use, and will not again.”

Helpful Report

Posted 7 years ago

“A pair of Hotter boots I bought 12+ years ago have just come to the end of their life. They have been worn constantly during their lifetime. I have just bought a new pair of Hotter boots and they arrived today. I am so pleased with the colour, the fit and the style that I have ordered a second pair in a different colour. May they enjoy a long life with me!”

Helpful Report

Posted 7 years ago

“The shoes are fine,I bought two pairs on a one half price offer,I returned a pair costing £79.00 but only had a refund after two weeks of £42.00 when I queried this I was told I had forfeited the offer by returning one pair so the difference taken is what the other pair would have cost at full price,I had not read these terms so beware if you fall foul of this offer.”

Helpful Report

Posted 7 years ago

“Very comfy but the soles have split after only a few months wear. Upper are perfect but shoes now in the bin. Very disappointed for such expensive shoes. Will not buy again”

Helpful Report

Posted 7 years ago

“High quality shoes which fit my problem feet. Staff always helpful and it's possible to buy online with no problems.”

Helpful Report

Posted 7 years ago

“Have been trying to return shoes as Hermes label supplied would not work. First phone call was told it would be put in post, second call label would be emailed as speaking . Have now emailed and still nothing. First time for ordering but never again with this service.”

Helpful Report

Posted 7 years ago

“Great fit, colour, and style”

Helpful Report

Posted 7 years ago

Hotter Shoes is rated 2.3 based on 600 reviews