Hotter Shoes Reviews

Name: Hotter Shoes
Address: Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale, Lancashire
Rating: 2.27

2.3 Rating 600 Reviews

27 %

of reviewers recommend Hotter Shoes

Company Reviews

Questions

Metrics

2.3

Based on 600 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale
Lancashire
WN8 9PT

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Hotter Shoes 1 star review on 30th August 2025

Anonymous

Hotter Shoes 1 star review on 19th November 2022

Very Annoyed Ex Customer

Hotter Shoes 1 star review on 17th October 2022

Cole Maynard

Anonymous

Anonymous // 01/01/2019

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“Terrible customer service been buying shoes from hotter for years until I bought my granddaughter boots and after one month of wearing and being treated with there products. The boots developed a white coating. I was rudely told how to look after leather and I should treat them with a renewal cream. I've only ever bought leather and after four weeks renewal cream ? I don't think so, then she said they were scuffed which I replied you do have to wear them they were not scuffed. Totally uncaring unprofessional no customer service skills at all. Never shopping there again cheap leather is the only explanation as I've been buying there for years. Very dissapointed.”

Helpful Report

Posted 7 years ago

“Bought expensive walking boots which within a year leaked. Hotter claim to take 20 days to investigate when faulty goods are returned, despite asking them to hurry process along as needed them for the wet weather. Sent them back via a courier they arranged to find 4 weeks later that they had lost them. They first of all said I would have to look into the loss and was even told by one unhelpful customer adviser that it I was one of many customers and he wouldn't help. The next person I spoke to was more helpful but still was only going to offer me a credit note as the boots I originally ordered were no longer for sale and claiming that as I had had them over 90 days I was not entitled to a refund. When I pointed out the boots were not fit for purpose under the trading description act especially as water proof boots should be expected to last a lot longer than 90 days I did after speaking to a manager get my money back. It should however not have been such a difficult process to get a refund on what was a faulty pair of expensive boots. After buying shoes from hotter for a number of years I am now at the point of never wanting to buy from them again. Very disappointed!!”

Helpful Report

Posted 7 years ago

“Actually, I can't rate the shoes completely yet, as I made the order 11/14/17, and have only to receive one pair of 2. Both pairs were backordered after the order was confirmed. The prices lowered and because I noticed that, I was able to argue the lower price as compensation for the wait. The first pair to arrive has been very comfortable, even to sensitive feet. The second pair-OMG! What kind of shipping process is used? Has been on a very slow route for weeks with a very vague tracking system. Phone waits are often quite long, and sometimes the voices a bit snippy.”

Helpful Report

Posted 7 years ago

“Good prices, excellent despatch operation and the ability to return via our local branch. First rate UK company”

Helpful Report

Posted 7 years ago

“Really lousy customer service. Held on the phone twice for 20 minutes with no answer. Like others tried email also no replies. The shoes are for my 95 year old father but I’m giving up hope of receiving them. Won’t be coming back. The shop people were fine but they cannot help with internet orders”

Helpful Report

Posted 7 years ago

“Shoes very comfortable, delivered quickly and good quality”

Helpful Report

Posted 7 years ago

“Don’t be fooled with the British made union flag on there shoes as it’s fake. The only part of the shoe made in the uk is the sole. The rest of the shoe are made in China, and India as they are shipped in by sea container. I just hope people see this as it’s so wrong what they are doing. Iv also noticed they are throwing a lot of recycle material into the bins, they the the minimum recycling. The health and safety is also poor as you have forklift driving down pedestrians walkways. There are no ppe enforced apart from the stores. I would rate this company a 3/10 for health and safety they should be ashamed as they don’t take there employees health seriously. Also from the sole making machines there is a haze in the air silicone base, so if you have asthma please keep away.”

Helpful Report

Posted 7 years ago

“I ordered this company's shoes in the first week of Nov or maybe little before. However, after a delay, they sent me the wrong size. So, I sent them back. Since that time, there have been 2 more delays. I was promised the shoes would be shipped the week commencing 11 December 2017. We have waited for the right shoes for a long time. Then, I got another e-mail to delay, commencing 12 February 2018. We are disgusted to wait over 4month with their horrible customer service and never want to buy.”

Helpful Report

Posted 7 years ago

“I am not actually reviewing the shoes themselves but rather the customer service which is incredibly bad. I ordered a pair of boots in the middle of November for a trip that I am taking in mid-Dec. After receiving the original order confirmation I never heard another word from them.. I could never get an answer on the phone and resorted to three emails which were never answered. Today I called and clicked on the new order choices and then got a response. The bottom line is that the shoes were finally shipped on the 7 Dec.--three weeks after the original order was made. They will not be here for my trip so I will have to return them after my trip. The only response I got from the young lady on the phone was that they are very busy. I suggested they hire more help and informed her that I would never order from their company again.”

Helpful Report

Posted 7 years ago

“Customer service doesn't answer the phone or return emails. If you need assistance returning their products, good luck. They don't give you the promised prepaid return label and there's no information on their website as to where to return items if you're inside the US, only outside. Oh, and you are supposed to return within 90 days. I'm really fed up with this company and won't be shopping here ever again.”

Helpful Report

Posted 7 years ago

“Very comfortable shoes but rather pricey.”

Helpful Report

Posted 7 years ago

“Very comfortable shoes but rather pricey.”

Helpful Report

Posted 7 years ago

“Excellent service. Quality products very good online choice.”

Helpful Report

Posted 7 years ago

“Customer service is awful! No response to email or to repeated phone calls!!!”

Helpful Report

Posted 7 years ago

“Easy to order , price reasonable for decent fitting shoes ! Also able to track order usually by Hermes . No problems with returns either . Hotter footwear is always reliable and comfortable, hard wearing and a great range of styles to choose from , ladies and gents !”

Helpful Report

Posted 7 years ago

“I love my whisper boots because they look great with leggings and they are incredibly comfortable. I have flat feet and mishapen toes, but there is plenty of wiggle room.”

Helpful Report

Posted 7 years ago

“description says removable insoles and yes they are but underneath it is the ugly base. Have other shoes from different company and once the insole is removed are finished with identical covering as removable insole. The shoes are not cheap and would have expected a better finish.”

Helpful Report

Posted 7 years ago

“Hotter shoes made for comfort and style. I have five pairs of shoes and a handbag and am waiting for another per to arrive. Love your shoes!”

Helpful Report

Posted 7 years ago

“Ordered a pair of boots, unfortunately I was unable to go to store to pick them up. I rang the store and told them and was told I would get a refund. Three weeks later no refund and I have rang them several times and was told fourteen days for refund!! Had to ring them again and complain very strongly, spoke to supervisor told three to five days for refund!! Would not recommend this company for online purchases.”

Helpful Report

Posted 7 years ago

“Good quality shoes and fast, reliable delivery.”

Helpful Report

Posted 7 years ago

Hotter Shoes is rated 2.3 based on 600 reviews