Hotter Shoes Reviews

Name: Hotter Shoes
Address: Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale, Lancashire
Rating: 2.27

2.3 Rating 600 Reviews

27 %

of reviewers recommend Hotter Shoes

Company Reviews

Questions

Metrics

2.3

Based on 600 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale
Lancashire
WN8 9PT

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Hotter Shoes 1 star review on 30th August 2025

Anonymous

Hotter Shoes 1 star review on 19th November 2022

Very Annoyed Ex Customer

Hotter Shoes 1 star review on 17th October 2022

Cole Maynard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“quality of the shoes are very good and comfortable”

Helpful Report

Posted 7 years ago

“Really struggle with needing a wide fit, have high instep on at least one foot & misshapen due to arthritis & falls. Am also hard on shoes, despite not being able to walk far. I find Hotter just about the best for what I need & good quality. The downside is they send too many e-mails & conflicting “offers” & sales. I also don’t understand how some shoes & sandals are great, very comfortable, while others rub feet, toes/skin. Surely they know their market of more mature women need comfort all the time? I purchased Maddy Sandals many months ago, in their end season sake & wore them for first time recently & they’ve cut my toe & dream blood. I won’t bother trying to send back, but did send some shoes back, that cut back of my foot to shreds, as I didn’t think these could be fit for purpose. I did get a refund finally for those. So, few things they should improve & as they’ve been in business for many years, shouldn’t they have done this by now?”

Helpful Report

Posted 7 years ago

“Bought two pairs of sandels and they rubbed my feet terribly - huge blisters. For comfort some of the worst shoes I've ever bought. The shoes look nice, but I won't be tempted again!”

Helpful Report

Posted 7 years ago

“brought pair of sandels and half price slippers got 20% off and free delivery you cannot bet that”

Helpful Report

Posted 7 years ago

“I've bought three pair online, two ankle boots and one higher boots. They are incredibly comfortable and beautiful. I know I talked to customer service about one order and I had no difficulties. I looked up reviews because i want to buy a sandal for a trip involving a lot of walking. I am stunned reading about nightmare interactions and disintegrating material. I still don't know how Hotter sandals hold up!”

Helpful Report

Posted 7 years ago

“Always have a good selection of footwear. I buy from them regularly. The quality is superb. And very fashionable too. The main thing for me is the fact that they do half sizes which is very important to get a good comfotable fit.”

Helpful Report

Posted 7 years ago

“After they made a mistake with charging and subsequently demanded another payment I complained and asked for P&P to be dropped as a goodwill gesture to loyal customer for inconveniencing me. They initially refused but when I expressed further disappointment eventually redeemed themselves and apologised profusely.”

Helpful Report

Posted 7 years ago

“Very reliable foot ware and always a good fit.”

Helpful Report

Posted 7 years ago

“I have purchased 4 pairs of shoes from hotter shoes and I need wide sizes and they do have the best selection. But be careful if you need to return! I have only had 1 return and did not receive my refund. I ordered the shoes on November 6, received them November 22, sent 1 pair back November 24, they confirmed they received the shoes back on November 28. I called them in January because I had not received my refund and she admitted it had not been processed, whoops! Took a few days to see the refund in my account for $64.25 and I paid $71.25 for the shoes? Don't know where they came up with that amount. Not sure I will be ordering from Hotter anymore.”

Helpful Report

Posted 7 years ago

“I wear Hotter Shoes and no other brand. Great fit.”

Helpful Report

Posted 7 years ago

“I ordered my whisper boots on Dec. 11, 2017 and still have not heard a word nor seen any boots!!! So discouraging when our hard earned money is scammed from us like this!! What a racket!! I've learned my lesson, I'm back to shopping in the store!”

Helpful Report

Posted 7 years ago

“It took three week to get confirmation that I would not receive my order. Haven’t seen a decent reply from customer service, they seem nice enough but about as helpful as a piece of toast. Can’t speak about the quality of the shoes because they were never dispatched.”

Helpful Report

Posted 7 years ago

“I've had two pairs of boots from Hotter and on both pairs the soles have split after 10 months wear. The uppers scuff and wear very easily. One star for comfort although without the insole the boots are very flimsy.”

Helpful Report

Posted 7 years ago

“There was nothing about my experience with HotterUSA.com that went well. The initial order took a very long time to arrive. The slippers I ordered in a size smaller than I normally take were HUGE. I returned them for an exchange for a size smaller. It took a very long time for them to receive the returned slippers and a very long time for them to ship out the exchange. The slippers were too small. I shipped them back on 12/2. USPS only tracks them to the return agent so I was never able to confirm they made it back to Hotter. Hotter kept telling me they hadn't received them. Finally after MULTIPLE phone calls, being on hold up to an hour on some, I received my credit back on 1/15. I will never order from them again as it was entirely TOO MUCH HASSLE and poor customer service. Too bad, because their shoes are cute, though definitely not in alignment with US sizes.”

Helpful Report

Posted 7 years ago

“I have shopped at Hotter for some years and rarely buy my footwear anywhere else. Their shoes are stylish and the ultimate in comfort. I have just bought another pair of boots which I love as they look good but feel like I’m wearing slippers! Customer service is excellent- my go to shoe shop”

Helpful Report

Posted 7 years ago

“Rubbish service. They take far too long to do anything. If you phone them expect to wait at least 10 minutes for your call to be answered. If you want an item exchanged be prepared for them to go out of stock before they have dealt with your exchange. Their service needs to be greatly improved. They just can't compete with other companies.”

Helpful Report

Posted 7 years ago

“It's so nice to go into a shop and not be either pounced on by an over-zealous assistant, or ignored by assistants who are more interested in talking to each other than looking after the customers. Hotter in Bath had the perfect level of unobtrusive but available help, which made my browsing (and subsequent purchase) all the more enjoyable. A lovely shop and staff.”

Helpful Report

Posted 7 years ago

“I'm and 'old lady,' who loves shoes! For the first time in my life, it appears "I have found some of the best fitting, orthopedically sound and comfortable shoes on the planet." My first purchase was several months ago (2017); the shoes came and they are everything I'd hoped for and more. I told my daughter and ordered several pairs for her, and she's awaiting her order. All Hotter need do is keep up the good structural, appearance and excellent fabrics, and you will have my business forever. I will tell all my friends about your product. It would be nice if the wait time for delivery wasn't so long--but, I realize these shoes come from across the Pond, so it's one of the small things I would like improvement on. Miz Frankie”

Hotter Shoes 5 star review on 7th January 2018

Helpful Report

Posted 7 years ago

“My boots were lost in transit and not delivered in over one month. When I called about the order, I was kept on hold more than 10 minutes. I asked that the replacement boots be expedited and was told it would cost $15.00 even though it was Hotter's responsibility. And no one ever apologized for the delay or inconvenience. Terrible customer service, and the longest shipping times in the business.”

Helpful Report

Posted 7 years ago

“Reliable, comfortable and good value.”

Helpful Report

Posted 7 years ago

Hotter Shoes is rated 2.3 based on 600 reviews