Hotter Shoes Reviews

Name: Hotter Shoes
Address: Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale, Lancashire
Rating: 2.26

2.3 Rating 604 Reviews

27 %

of reviewers recommend Hotter Shoes

Company Reviews

Questions

Metrics

2.3

Based on 604 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale
Lancashire
WN8 9PT

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Hotter Shoes 1 star review on 30th August 2025

Anonymous

Hotter Shoes 1 star review on 19th November 2022

Very Annoyed Ex Customer

Hotter Shoes 1 star review on 17th October 2022

Cole Maynard

Anonymous

Anonymous // 01/01/2019

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“After returning a pair of two year old boots that were leaking I'm being sent a new pair. Excellent customer service”

Helpful Report

Posted 6 years ago

“Terrible service. Don't bother. They ship from the UK and I sent an email requesting a different size. They didn't read and sent me the wrong size. They also 'forgot' to include a return label. Shoes may be goo but not worth the hassle. Zappos and tons of other sites are better and easy.”

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Posted 6 years ago

“I ordered some shoes from jumpitnow.com and they were on point I gotta order from them again”

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Posted 7 years ago

“I love the natasha shoes. They look smart and still csn be worn as casual. They are very hard wearing. They have good grip and are supportive.”

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Posted 7 years ago

“So surprised at all the negative reviews. I discovered Hotters about 8 years ago and they were the only thing I could wear after breaking an ankle in 2012. My biggest complaint is they don't do all the colors/styles in wide. I now have well over a dozen pairs of shoes/boots and have not had any trouble with customer service or the quality of the shoes. Although usually very happy with orders, there've been a few that that weren't keepers and I've had no problem with returns or exchanges. Yes, it takes a few weeks each way, but it clearly states that on the site. On the one occasion that I had to speak to customer service, they were polite and helpful. I do buy during sales and promos since I don't like to pay extra for shipping. Fortunately, I've had no trouble with the crumbling soles that others have mentioned (and I'm still wearing some 7 year old shoes). Apart from a few pairs of Teva sandals, Hotters are all I wear now, and the most comfortable shoes I've found for my problem feet.”

Helpful Report

Posted 7 years ago

“Quick delivery, well packaged and free returns up to 90 days!! Hotter offer wide shoes that are comfortable, practical and fashionable. No need to go anywhere else.”

Helpful Report

Posted 7 years ago

“I would give zero stars if possible! Bought some lovely sandals from the Gretna green outlet in Scotland. The elastic on the trip of the shoes was intact, but when I got them home to Australia, I could not wear them as the elastic had somehow come out. Contacted hotter and they are denying any responsibility as they were seconds. My shoes are a complete waste of money as I have never worn them.”

Helpful Report

Posted 7 years ago

“We have gotten three pairs of shoes/boots from Hotter so far, with a fourth on order. My first pair I was not happy with, as it was too tight and the right shoe hurts when I wear it, but my daughter's first pair she was ecstatic with, and her exact words were, "These shoes changed my life!" She works at a sales job where she is on her feet for 10 hours a day, and her feet hurt her so badly she was thinking of quitting until she got these shoes. She LOVES them, and wanted another pair just like them, but they don't have her size in the other color she wanted. The second pair that I ordered for myself are a pair of boots, and I LOVE THEM! They fit perfectly and feel great. My daughter has another pair, of shorty boots on order, and is planning on getting another pair of shoes from Hotter as well. I would highly recommend them (for people needing a wider width), but do know that it takes a few weeks to arrive. So I would definitely give 5 stars if the first pair had fit as well as these boots do, and if the delivery time was not greater than two weeks. Also a plus, it's fun listening to the British accent when you're ordering over the phone!”

Helpful Report

Posted 7 years ago

“Dreadful insoles that crinkle, wrinkle & cause a lot of pain.”

Helpful Report

Posted 7 years ago

“Hotter USA is not making their money selling shoes. Rather, they are selling your information. Since making an online purchase for an elderly neighbor a few months ago, I have received scores of catalogs I never requested. Since the merchandise in these catalogs is geared towards seniors & are completely unrelated to any thing I have recently purchased online, I can safely deduce that Hotter is the source of this immediate uptick in junk mail. see Hotter's privacy policy here https://www.hotter.com/us/en/info/privacy-policy For U.S. residence, go to https://catalogchoice.org, to remove yourself from unwanted junk mail”

Helpful Report

Posted 7 years ago

“beware of the outlet...ordered leap shoes .one shoe far too big, returned within 24 hours.. refunded me back 2 to 3 weeks later charged me £7.45 for this postal service. also takes shoes over 1 week to receive and over one week to be returned back I have bought same shoes from shop which fitted okay.. outlet shoes no no? I won't be online shopping with hotter again”

Helpful Report

Posted 7 years ago

“EXCELLENT COMFORTABLE shoes and boots. Well made, good quality and a good grip, when walking in the wet weather conditions.”

Helpful Report

Posted 7 years ago

“Always found shoes very comfortable and perfect for walking around the shops etc. BUT I have had a few pairs that soles have disintegrated without warning - rather embarrassing to find a trail of black. The first pair it happened to I just threw in the bin as had a number of years but loved them. Another pair were sandals which I had not worn a great deal but had a few years and today another pair fine when I left home but disintegrating after walked a short distance. Hotter really should give a warning that this will happen if shoes not warn regularly. I have 2 new pairs this summer, one pair wearing regularly but the other keep for "best" which is something a lot of older women do! I will think twice before buying Hotter shoes again.”

Helpful Report

Posted 7 years ago

“fantastic shoes so comfortable easy website just choose and buy and free delivery”

Helpful Report

Posted 7 years ago

“Very comfortable shoes, good material, and proper for people with very sensitive feet like mine”

Helpful Report

Posted 7 years ago

“They are thieves who, in spite of saying free shipping and returns, they accept the return but do not credit your account. I had to file a dispute with my credit card company to be reimbursed by my credit card company, but they did not respond to my repeated and numerous calls and emails. They are very rude too. Some people must have given these charlatans that the American public can be treated this way.”

Helpful Report

Posted 7 years ago

“Hotter products are very good quality and fit; price is average; customer service and interaction is fair to poor. I've ordered over 50 pairs of shoes/boots during past 5 or so years due to Hotter comfort and joint replacements. HOWEVER, their customer service is fair to poor and those answering phones (orders and C'Service) are not always cordial. My biggest concern is the discrepancy between email offers/codes in the US, via email, and what Hotter employees (in England) see on their computers. Unless you save your emails, so to forward to them, you are out of luck and they don't care.”

Helpful Report

Posted 7 years ago

“sole splitting seems to be a problem with quite a few of their shoes/Users/User/Library/Containers/com.arat.Vacuum.OSX/Data/Downloads/IMG_20180811_204803.jpg”

Helpful Report

Posted 7 years ago

“I ordered a pair of hotter shoes in the hotter sale with a discount voucher, the shoes were dispatched, the wrong size, the wrong colour, the wrong material, I telephoned to find out how to return, filled out the voucher saying I would still like the correct pair of shoes resent, the lady I spoke to did not say they would not be available. After about 4 weeks I rang to see when I would receive the shoes and was told they did not have any in stock and the lady I spoke to before should have sent out the correct pair straight away, I asked when they might be available and was told he did not know when or if they would have them in again and the next delivery was not due until September it’s now the beginning of August, this is Hotter I am speaking to not a retailer. The man just kept offering a refund, to say I am disappointed is an understatement, I ordered the shoes to go with a dress for an event, clearly this I missed, but I would have still liked the shoes, but was told they could not guarantee their availability. The return form which I completed asked if I would like a replacement sent which I ticked, the man said they did not automatically resend out replacements despite this being on the form and talking to someone before I sent them back. Nobody rang when I sent the shoes back to say they were not available I had to chase up the order, very disappointing experience, I am now waiting for a refund. I will not use this company again”

Helpful Report

Posted 7 years ago

“This company is the biggest scam going. Their shoes do not fit and when you return them using their label they do not refund your money. When you call to find out what is going on they just leave you on hold and you never get to talk to anyone. After several attempts I tried one more time today and sat on the phone for 25 minutes with no one ever answering. I am now going to call my credit card company and dispute the charge. DO NOT EVER ORDER FROM THIS COMPANY.”

Helpful Report

Posted 7 years ago

Hotter Shoes is rated 2.3 based on 604 reviews