Hotter Shoes Reviews

Name: Hotter Shoes
Address: Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale, Lancashire
Rating: 2.27

2.3 Rating 595 Reviews

28 %

of reviewers recommend Hotter Shoes

Company Reviews

Questions

Metrics

2.3

Based on 595 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale
Lancashire
WN8 9PT

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Hotter Shoes 1 star review on 19th November 2022

Very Annoyed Ex Customer

Hotter Shoes 1 star review on 17th October 2022

Cole Maynard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Be aware that Hotter Shoes charge you for the full cost of Post and Packing (£7.49) if you want to return your shoes. Their 100% Happy Promise means nothing. You, the customer, take all the risk in trying their product. I bought some Relax slippers. When they arrived I didn't like them. So I asked for my money back. Hotter deducted £7.49 for this. Yet nowhere in their Return section do they make it clear that customers will have to pay the full cost of delivery and return. They say 'Free Returns' label - then charge you £2.50 for it (ie, not free). They then also deduct the original £4.95 delivery fee (which they don't tell you). They have a 100% Happy promise to customers. I wrote to them and told them I was 0% happy with them - and they seemed happy with that. Will not use Hotter again and warn you to beware that if you don't like their product, it will cost you!”

Helpful Report

Posted 6 years ago

“Hotter shoe company is superb. I find the call centre girls to be professional, courteous and very helpful.”

Helpful Report

Posted 6 years ago

“I have been waiting for my order to be filled since early December 2018. It is now 10th January 2019. The price of the boots was deducted from my PayPal account, but I am now told it will be 27th January before they are in stock. I wanted my boots for the winter, they are no use to me in the summertime. Very bad service.”

Helpful Report

Posted 6 years ago

“Hotter shoes have been the most comfy footwear ever for me. If they don't fit or suit me, I send them back. No problem. I'm not in a hurry. The Whisper boots are my all time favorite shoes--three pairs. However, I bought a fourth, with GORETEX, and the toe box area on the right foot seemed smaller so I sadly must return them. I don't have that problem with the regular Whisper boots. BUT--I heartily recommend Hotter Shoes. Worth every cent.”

Helpful Report

Posted 6 years ago

“I have purchased leap shoes since the shop opened in Chester. It is the only style of shoes I can wear ,due to foot problems ,after illness. They were comfortable and secure on your feet. I purchased a pair last October, refreshed style, they look enormous on your feet, the opening is 1/2 inch longer, the lower Velcro strap is higher, therefore does not hold your foot as securely and the sole of your foot rubs. If this refreshed style continues I will no longer be a customer.”

Helpful Report

Posted 6 years ago

“Purchased a pair of Hotter comfort concept cleated sole shoes with leather upper in snake design. Used a couple of times in house, went outside and feet were soaking wet when I came back inside. Very comfortable shoes when dry but very uncomfortable when wet. Not suitable for intended purpose. Could have paid 1/6 th of price and got synthetic pair which are more suitable.”

Helpful Report

Posted 6 years ago

“Never the same staff three times visiting the Ipswich shop found the staff unhelpful,rude and in need of training how to deal with customers.The shoes are not true to english sizing and i will not be purchasing in this shop in the future.”

Helpful Report

Posted 6 years ago

“No arch support, cheap materials, especially sole and insole. Shipping incredibly slow. So disappointed.”

Helpful Report

Posted 6 years ago

“Have bought many a pair of shoes and boot and slippers over the past twnnto fifteen years... no more.... ever again. Why? The delivery service, if you can call it that, is awful. Although some of the shoes ect are quite nice and fairly comfortable, even if a bit pricey, its not worth the delivery experience. No, No more hotter for us, they obviously do not need good long standing customers, so I will shop else where in future. If they keep treating customers like this then 2019 will NOT be a good year for them!”

Helpful Report

Posted 6 years ago

“I bought the Abbey boots in both brown and black. At first, I was thrilled as they looked good and were comfortable and a great fit. I thought they would last me a few winters, having been a Hotter buyer for many years. The problem was the soles. They literally disintegrated after very little wear. I was leaving chunks of black sole everywhere! Don't buy these boots if you plan to actually walk in them!”

Helpful Report

Posted 6 years ago

“Exactly what I wanted. A good quality shoe that fits!”

Helpful Report

Posted 6 years ago

“After returning a pair of two year old boots that were leaking I'm being sent a new pair. Excellent customer service”

Helpful Report

Posted 6 years ago

“Terrible service. Don't bother. They ship from the UK and I sent an email requesting a different size. They didn't read and sent me the wrong size. They also 'forgot' to include a return label. Shoes may be goo but not worth the hassle. Zappos and tons of other sites are better and easy.”

Helpful Report

Posted 6 years ago

“I ordered some shoes from jumpitnow.com and they were on point I gotta order from them again”

Helpful Report

Posted 6 years ago

“I love the natasha shoes. They look smart and still csn be worn as casual. They are very hard wearing. They have good grip and are supportive.”

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Posted 6 years ago

“So surprised at all the negative reviews. I discovered Hotters about 8 years ago and they were the only thing I could wear after breaking an ankle in 2012. My biggest complaint is they don't do all the colors/styles in wide. I now have well over a dozen pairs of shoes/boots and have not had any trouble with customer service or the quality of the shoes. Although usually very happy with orders, there've been a few that that weren't keepers and I've had no problem with returns or exchanges. Yes, it takes a few weeks each way, but it clearly states that on the site. On the one occasion that I had to speak to customer service, they were polite and helpful. I do buy during sales and promos since I don't like to pay extra for shipping. Fortunately, I've had no trouble with the crumbling soles that others have mentioned (and I'm still wearing some 7 year old shoes). Apart from a few pairs of Teva sandals, Hotters are all I wear now, and the most comfortable shoes I've found for my problem feet.”

Helpful Report

Posted 6 years ago

“Quick delivery, well packaged and free returns up to 90 days!! Hotter offer wide shoes that are comfortable, practical and fashionable. No need to go anywhere else.”

Helpful Report

Posted 6 years ago

“I would give zero stars if possible! Bought some lovely sandals from the Gretna green outlet in Scotland. The elastic on the trip of the shoes was intact, but when I got them home to Australia, I could not wear them as the elastic had somehow come out. Contacted hotter and they are denying any responsibility as they were seconds. My shoes are a complete waste of money as I have never worn them.”

Helpful Report

Posted 6 years ago

“We have gotten three pairs of shoes/boots from Hotter so far, with a fourth on order. My first pair I was not happy with, as it was too tight and the right shoe hurts when I wear it, but my daughter's first pair she was ecstatic with, and her exact words were, "These shoes changed my life!" She works at a sales job where she is on her feet for 10 hours a day, and her feet hurt her so badly she was thinking of quitting until she got these shoes. She LOVES them, and wanted another pair just like them, but they don't have her size in the other color she wanted. The second pair that I ordered for myself are a pair of boots, and I LOVE THEM! They fit perfectly and feel great. My daughter has another pair, of shorty boots on order, and is planning on getting another pair of shoes from Hotter as well. I would highly recommend them (for people needing a wider width), but do know that it takes a few weeks to arrive. So I would definitely give 5 stars if the first pair had fit as well as these boots do, and if the delivery time was not greater than two weeks. Also a plus, it's fun listening to the British accent when you're ordering over the phone!”

Helpful Report

Posted 6 years ago

“Dreadful insoles that crinkle, wrinkle & cause a lot of pain.”

Helpful Report

Posted 6 years ago

Hotter Shoes is rated 2.3 based on 595 reviews