Hotter Shoes Reviews

Name: Hotter Shoes
Address: Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale, Lancashire
Rating: 2.27

2.3 Rating 600 Reviews

27 %

of reviewers recommend Hotter Shoes

Company Reviews

Questions

Metrics

2.3

Based on 600 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale
Lancashire
WN8 9PT

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Hotter Shoes 1 star review on 30th August 2025

Anonymous

Hotter Shoes 1 star review on 19th November 2022

Very Annoyed Ex Customer

Hotter Shoes 1 star review on 17th October 2022

Cole Maynard

Anonymous

Anonymous // 01/01/2019

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“My online voucher code didn’t work when I placed my order, so I phoned & spoke to polite & capable Customer Service operator James, who sorted it out. My shoes were ordered just after noon on Sunday, they arrived the next morning. They fit, they look good, they were in the sale with free p&p. What’s not to love about this purchase experience? Thanks Hotter.”

Helpful Report

Posted 6 years ago

“Ordered on line for first time pair of chase shoes. My shoes were not sent out when they said. Following phone call to hotter they said that they over ordered and they did not know if they were going to be in stock as they were not on the system, (I am disappointed that I had not recieved any corospodence from hotter to advice of this and I believe I would have just been left hanging on waiting for shoes that were not going to arrive if I had not rang). I managed to find a pair in my size following phoning local stores. The shop assistant in the Darlington store was fabulous and helpful. Although the shoes are stylish and appeared comfortable in store following wearing them with trainer socks my chase shoes rubbed all the skin off the back of my heels and made them bleed (I am really disappointed with this as bought as every day comfortable shoes). This is not something that has happened to me for a long time, only in very cheap shoes. I also found the eyelets sharp on the inside and that when I lace the shoes up they dig though the tougue of the shoes following wearing for a day.”

Helpful Report

Posted 6 years ago

“Purchased the easy sandal for years.Have arthrtis in my ankles so always found these to be very supportive .However, purchased another two pairs this year as i felt i couldn't be without them even in the winter months.I tried on the new pair's which were fine on the width just put them away till needed - what a mistake !.Due, to Hotter being unable to supply me ( which i was willing to pay for ) with a new pair of insoles decided to use one of the new pairs.The new pair was tipping me forward as the heel height is higher, also there dont seem to be any support around the straps, my feet are moving around. While, i appreciate i have health issues the sandals were fine before they messed around with them.Won't be buying these expensive sandals again , was prepared to overlook the cost for comfort.Sadly ,comfort is not there anymore.”

Helpful Report

Posted 6 years ago

“The shoes weren’t the problem it was the delivery/ returns. I had to return some shoes which took forever ! I waited WEEKS for my refund and made several calls to the ‘helpline’, may as well not have bothered ! NEVER AGAIN !”

Helpful Report

Posted 6 years ago

“I was given a Hotter voucher for Christmas 2016, from my son, for the value of £100. I went to the Hotter shop, in Beverley Yorkshire, in the following New Year 2017. I bought a pair of shoes for £79. As I am disabled, I don't buy shoes that often. I received the remainder of £21 on two vouchers. A year later I went back to the Beverley shop, to pick some more shoes and put the £21 voucher towards them. I was told by one of the assistance, that the vouchers were out of date! I checked the voucher and on one of the vouchers, it had a date scribbled on it with 2/01/18. It disn't say that it was an expiry date and it was scribbled, only on one of the vouchers. The vouchers were given to me in a folder and I had put it into my bag. I didn't even notice that date, or that it would have expired. I rang the company and they asked me for the code number on the voucher. I was told, yes it has expired and that was it...end of conversation! These vouchers are purchased in good faith and should be honoured by the company. I will never shop in Hotter's shops again. After all they are not cheap and you don't buy expensive shoes that often.”

Helpful Report

Posted 6 years ago

“The latest "Easy" sandals have no comparison to the original design which were smart and very comfortable. Why was the new design not renamed. I am now no longer sure I shall order any further shoes or sandals as I do not want to be disappointed again. A refund is not the answer.”

Helpful Report

Posted 6 years ago

“I have purchased 10 pairs of hotter shoes and boots over the last 5 years. Their customer service is great, they replaced a pair of shoes that were stolen off my porch at no charge to me. I have double wide feet and their shoes for me great. My Mystery boots I've worn for 3 winters and they still look great and I can wear my orthopedics in them. I can't say enough good about these shoes and this company. The only complaint I have is the soles of the boots have a strong rubber smell that haven't gone away after 3 years but they are worth it”

Helpful Report

Posted 6 years ago

“My soles also perished. Poor synthetic soles. I expected it to last much longer.”

Helpful Report

Posted 6 years ago

“Bring back the old Easy shoe! They were the best walking sandal, but now the style has been redesigned. Straps that don't hug the foot, higher heel, poor workmanship. You've ruined your "best selling sandal". If it ain't broken don't fix it. Sorry Hotter you've lost me as a customer.”

Helpful Report

Posted 6 years ago

“Bought Mens sandals, supposed colour was "Ocean" so expecting some shade of blue, surprised to receive an opaque shade of brown. Fitting not that good, forward strap too far forward and understrapping too short to reach accross top of foot on centre strapping. Not as comfortable as my old Clark's. Size 9 but seem more like 8.5 toes right at the limit. Not likely to use them again.”

Helpful Report

Posted 6 years ago

“I ordered 2 pairs of Hotter Shoes for summer wear. Had previously ordered knee high boots which were very comfortable so expected the same here. Both pairs of shoes - Livvy ballerina pump and Brooke runners, a lace-up sporty shoe - are wearing the skin off my ankles. I walked exactly 600 meters in the Livvys the first time I wore them, came home with a big blister. Tried the Brookes, I now have blood on the back of the right shoe. These are very poorly made shoes for something that costs so much. I have owned many pairs of Naots and have never had this problem. Naot are expensive but made with care. Hotter are expensive because they pay a lot for marketing, not because they put money into their manufacture. The insides of both pairs of shoes are finished roughly, with seams and edges that chafe, blister and ultimately cause to bleed, bare skin. The only way I can wear them is with socks but the whole point was to have cooler summer shoes for bare feet (especially the Livvy, which have punchout holes for ventilation). EXTREMELY disappointed in my purchases.”

Helpful Report

Posted 6 years ago

“I have the most awkward feet to buy shoes for after several operations, including bits of toe removed and two toe joints fixed. Hotter shoes are the only shoes I can wear for any length of time. Thank you Hotter. A bonus that they are also made in the UK”

Helpful Report

Posted 6 years ago

“I love the fun colors and designs. These shoes are made with quality materials and above all else they are comfortable. Thanks Hotter. Kim Allen, Texas”

Helpful Report

Posted 6 years ago

“Never answer the phones- 35 minutes holding at the moment. Too long to get refunds”

Helpful Report

Posted 6 years ago

“Soles disintegrated at alarming rate.. 3 year old sandals”

Helpful Report

Posted 6 years ago

“Terrible customer service eventually called me today and told me they give me £10 off another hotter pair of shoes, you got to be jokin I only wore these shoes once and the sole has crumbled down to nothing , absolutely disgusting,will never buy from this company again selling me shoddy goods,should be ashamed of themselves And won’t send me a email of our telephone call discussing the £10 off another pair of shoes, told me the shoes I had were old, No I have the rigmarole of going to the small claims court”

Helpful Report

Posted 6 years ago

“I bought a pair of tone black shes possibly about 9 months ago, this was the fifth pair of tone shoes I had purchased over the years. I have never had any problems with them before now. This last the leather is stiffer and the inners of the shoe have changed they are now leather lined, which I find uncomfortable. I have stretched these shoes and tried to soften them umpteen times and I am still unable to wear them for more than a couple of hours at a time. I don’t know what you have done but something has changed.”

Helpful Report

Posted 6 years ago

“I was delighted with my Hotter men's shoes. Then after a couple of years of week-end wear the sole split from side to side. The assistant was unhelpful, claiming the split was to be expected after that level of wear. I took them to a repairer, who told me he regularly sees Hotter shoes with the same problem.”

Helpful Report

Posted 6 years ago

“When I first started ordering Hotter shoes I liked them. They have cute styles and they fit. I don’t know what has happened but their sizing is terrible. I ordered the same slippers that I love and have 2 pairs of all ready. Now the same size is too big as were the shoes I ordered. Their sizing is off any way. I wear an 11 in all other brands but a 10 use to fit in Hotter shoes. Now it’s too big. I returned my last two pair, slippers and a pair of slip on shoes the same day I got them. They refunded my money $20 short of the total purchase. Restocking fee I guess. Well given the unpredictability of whether the shoes will fit I will no longer order any Hotter shoes and the new catalog I just got went straight to the recycle trash. I’d give them no stars if I could but because I do have some shoes I like and wear i’ll Give them 2.”

Helpful Report

Posted 6 years ago

“When washing the inner soles of the Easy Sandal the Velcro fell off, emailed the “customer service” and they said it was my fault. Also their Mexico shoe has an awkwardly placed seam that causes blisters. Shame their quality has declined so much. Used to be super shoes. Won’t be buying any more.”

Helpful Report

Posted 6 years ago

Hotter Shoes is rated 2.3 based on 600 reviews