Hotter Shoes Reviews

Name: Hotter Shoes
Address: Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale, Lancashire
Rating: 2.26

2.3 Rating 604 Reviews

27 %

of reviewers recommend Hotter Shoes

Company Reviews

Questions

Metrics

2.3

Based on 604 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale
Lancashire
WN8 9PT

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Hotter Shoes 1 star review on 30th August 2025

Anonymous

Hotter Shoes 1 star review on 19th November 2022

Very Annoyed Ex Customer

Hotter Shoes 1 star review on 17th October 2022

Cole Maynard

Anonymous

Anonymous // 01/01/2019

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“Fantastic Customer service. Mark Kitchener Thank You for making my purchase an oh so easy job. Usually I purchase in store at Worcester and again very helpful assistance. Tho I have to say, Mark Kitchener your on line approach was outstanding. Thank You for assisting me. I shall purchase on line again Thanks to your customer service. The shoes speak for themselves I have more than one pair.”

Helpful Report

Posted 6 years ago

“Ordered a pair of hotter shoes online tempted by their “no hassle returns” so extremely disappointed when received my refund, obviously minus my £2.95 delivery charge, but, ALSO MINUS A FURTHER £2.50 return charge. So although they actually provide the return label in the parcel, UNLESS YOU READ THE SMALL PRINT, you will be charged an additional £2.50 if requesting a refund. VERY MISLEADING HOTTER. Avoid at all costs. COST ME £5.45 to find out their sizing.”

Helpful Report

Posted 6 years ago

“Definitely NOT what appears to be in catalogs. Sizes are also on a large if you order 10 it’s more like 11 US”

Helpful Report

Posted 6 years ago

“Ordered some lark shoes for my mother for Christmas unfortunately due to a lump on one of her feet they didn’t fit right. (I asked her to try before I wrapped them) I returned the shoes with the enclosed Hermes label, just received an email saying that it’s a £2.50 charge to return something!!! No where on the enclosed paperwork does it say it’s going to cost a further charge of £2.50 To return! Hotter shoes are expensive enough without the added cost of a charge to return, I actually don’t think that any reputable company should charge for returns, so it’s actually cost me £5.45 (£2.95 to post £2.50 to return) in postage costs. Would I order again no I flipping well won’t too expensive if they don’t fit. Disgraceful.”

Helpful Report

Posted 6 years ago

“Just received Padstow dark tan boots and Ellery navy boots. Delighted with them both. Would highly recommend. Thank you Hotter”

Helpful Report

Posted 6 years ago

“When I took A pair of Hotter shoes that I purchased last year and only wore a couple times out of storage for winter use I found after wearing it for a short while the sole started to disintergrate. I have never had this with a pair of shoes before and even though I love Hotter shoes I wont be wasting my money on them again!”

Helpful Report

Posted 6 years ago

“Humiliation as brand new boots soles disintegrated on board room carpet! Bought last year in sales and stored. When contacting customer services they used fob off and blocking tactics to get rid of me. Loyal Hotter customer BUT NEVER AGAIN!!!!!”

Helpful Report

Posted 6 years ago

“I have been a Hotter customer for over 20 years. Having quite slim narrow feet, I am finding their shoes now are no longer suitable for me - usually far too wide. Their returns policy has also changed in recent months. Not so easy to return if you can't get on with the shoes - so read the small print before you buy and make sure, if you choose to 'persevere' with them a while, they remain as new, or this could affect the chances of a refund. (I don't recall attention having been drawn to this change by Hotter.) Understand company has changed ownership though. Certainly not so client friendly. I won't be remaining a customer - it's time for a change.”

Helpful Report

Posted 6 years ago

“The quality of Hotter shoes are amazing. The one star is for the click and collect locations. I am not able to get to my nearest Hotter store as it’s almost 20 miles away. There are parcel shops less than three miles away but Hotter so not deliver there. Sadly, this winter I will not be able to have a pair of Hotter boots. I have reasons for not wanting to take delivery at home or with neighbours. Please Hotter consider widening your click and collect locations. I now have to find a different brand of shoes and boots.”

Helpful Report

Posted 6 years ago

“I ordered a pair of boots and the site was recommended by a friend. Sadly I did not notice a huge defect inside in the heal in time and I sent pictures to hotter only to be told I had to send back at my own expense for sharp metal in the heal, and maybe I would get something. They are clearly defective, and they should stand by it. I cut out the metal myself and will not be buying any more from them.”

Helpful Report

Posted 6 years ago

“I had been a loyal hotter shoe customer for years. But my last purchase was terrible. The sole of the shoe was so thin I could feel the pavement as I walked. Didn’t really help when I returned in the shop . Saying I should have tried walking on them 1 st . Will be using another make . I did notice on their website customers can no longer leave a reviews ? I wonder why ??”

Helpful Report

Posted 6 years ago

“Have been buying hotter shoes for years however just ordered Glove shoe one always got and quality is dreadful. Hard material not same style as old one really uncomfortable hotter what are you doing you used to have such good shoes won't be purchasing again and I agree with previous comments soles fall apart and are dangerous do not buy these shoes”

Helpful Report

Posted 6 years ago

“10 pairs in dustbin! All had perished soles(after storage).Utter Garb idge.”

Helpful Report

Posted 6 years ago

“I am disappointed with my latest purchase of ‘leap ‘ women’s shoes. My old pair had a very good flexible sole which extended to protect the heel. The new version is like a black board with a different surface grip . The rounded toes also appear to have been discontinued in the all leather version and no longer available in navy, I shall not be buying in future unless I see a return to the earlier quality.”

Helpful Report

Posted 6 years ago

“I have been buying Hotter shoes for many years; however, the quality of the shoe has been declining steadily. Now, I rarely order.”

Helpful Report

Posted 6 years ago

“soles crumble”

Helpful Report

Posted 6 years ago

“I purchased several pairs at the same time. The soles on one pair disintegrated after being stored- it is apparently a well known fact that this happens. I contacted Hotter and after several e-mails they arranged for a prepaid carriage label and I returned them for examination. I also forwarded photographic evidence. After a month I again complained and was offered an alternative pair of shoes. I judge a company by the quality of their customer relations department. The response was slow but resulted in a satisfied customer who will continue to enjoy the comfort of their UK manufactured shoes. So well done to all the staff who provided a happy ending !”

Helpful Report

Posted 6 years ago

“Absolutely appalling! I ordered a pair of walking sandals for £50, spending a bit more money to get a pair I could walk in all day. I wore them for one day, they hurt the arch of my foot so much it hurt for 3 days after! I tried to return them and was informed that because I had worn them they would not exchange or give me my money back; although how I was supposed to know that they would not support my foot properly before wearing them I don't know. Also, returning the shoes was difficult, I had to wait in for a courier all day because they use Hermes. V. bad customer service, £50 wasted! I will not be using this shop again, they have lost my business over their returns policy.”

Helpful Report

Posted 6 years ago

“Robbers!! First order was fine and persuaded me to order another design for my wife.New order was based on my wife's requirement for extra extra wide fit.Shoes that arrived were fine but the straps too short for extra extra wide fit so no good..Item returned Hotter suggesting that Return postage would be subtracted from refund i.e. around £2.50 in fact we paid or lost £9. What a cowboy outfit, beware!!!”

Helpful Report

Posted 6 years ago

“I will not buy hotter shoes or boots in a hurry again soles just disintegrated I’ve had Clark shoes and boots for years vet disappointing”

Helpful Report

Posted 6 years ago

Hotter Shoes is rated 2.3 based on 604 reviews