Hotter Shoes Reviews

2.3 Rating 576 Reviews
28 %
of reviewers recommend Hotter Shoes
2.3
Based on 576 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 53%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Hotter Shoes Reviews
Visit Website

Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale
Lancashire
WN8 9PT

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Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
48
Anonymous
Anonymous  // 01/01/2019
Soles failed on shoe and replacement also. If they told me their shoes would fail after two years I would not have bought them. No response from them either. Do not buy Hotter the whole set up is dubious.
Helpful Report
Posted 7 years ago
cancelled web order within 30 mins but reserved payment on my credit card account took 7 working days to disappear!
Helpful Report
Posted 7 years ago
Poor quality items for the price. Found the pace of delivery and refund process slow and not on a par with retailers in general. Would not use again.
Helpful Report
Posted 7 years ago
Why has the wonderful Dizzy style been discontinued? I am told by all the stores I visit that is was the most popular style & they all still get many requests for it. It was comfy as well as being stylish and I have personally recommended this shoe to hundreds of people around the world. BUT towards the end of 2015 & all of 2015, the button on 3 of my pairs fell off & instead of being just cosmetic, they held the strap on - so I now have 3 barely-worn pairs that are unusable. I've contacted Customer Services many times as I wouldn't trust my beloved Dizzies to any ordinary cobbler, but Hotter won't repair them or replace them. There has definitely been a quality control failure at Hotter during that period. The beauty of these shoes were that they were elegant, but most importantly, were not full off cut-out shapes that are not ideal for our rainy British weather. How can Hotter offer Shake in winter with all its cut-out heels - and the Velcro on its strap was hopeless in less than a year. The staff in their shops, say HQs don't appreciate feedback from them even though they keep asking for Dizzy to be resurrected due to customer demand. Working with feet, I recommended Dizzy to all my clients so Hotter has lost a lot of sales. And I agree with many comments, their Customer Service team are hopeless - no initiative. I do feel Hotter have lost the plot & many previously-loyal customers. Less leather, more fabric & much higher prices!
Helpful Report
Posted 7 years ago
The soles of my hardly worn Hotter Shoes disintegrated as I walked. Very bad experience.
Hotter Shoes 2 star review on 28th June 2016
Helpful Report
Posted 7 years ago
I changed to Hotter because Clarks are made in Chins (!). I bought 2 pairs of sandals at £47.50 each. £95 in total. These were on offer as the original price was £59 each. I returned one of the pairs and only received £36 back. After complaining to Hotter and getting nowhere I have asked them to collect the second pair and thereby refund the whole lot. They have lost a customer.
Helpful Report
Posted 8 years ago
Placed an order for 2 pairs mens shoes. I received confirmation on the day. 5 days later l rang to enquire what was happening as l had arranged for a click & collect delivery only to be told they hadn't left the warehouse yet and would probably leave in a few days. I was extremely annoyed that I wasn't informed as other retailers would have done and would not have known if l had not contacted Customer Services directly. Absolutely appalling service and I cancelled my order immediately as I was not going to buy two pairs of shoes from a retailer who could not be courteous enough to advise me that there were delays with my order
Helpful Report
Posted 8 years ago
Ordered shoes on line to be delivered on 30th sept with a 5 working day delivery. Emailed customer service to complain after 1 week and told sorry, they were dispatched yesterday. I explained I had no email confirming. Shoes didn't arrive until 2 weeks later. Have ordered pair of boots to be delivered to shop within 1 week. Not holding my breath
Helpful Report
Posted 8 years ago
I ordered a pair of shoes via the Internet on 10th September to click and collect at a nearby shopping centre. Despite speaking to customer services and emailing I still ( on 30th September) have not received them. I have been told they are experiencing high demand which is causing delays. Perhaps they need more staff. I like Hotter shoes but would hesitate to order another pair.
Helpful Report
Posted 8 years ago
Hotter Shoes is rated 2.3 based on 576 reviews