Quite simply the worst website - I bank both personally and business wise with HSBC...well not for much longer. Personal banking I have moved over to Monzo - slick and stylish and guess what - it just works, it's not complicated HSBC - why have you made it soooo effin' complicated! And your webiste - oh my days! horrendous! Why, when I try to log onto YOUR business banking does YOUR website tell me to contact my system administrator because there is an ERROR WITH YOUR APPLICATION!!! It's nuts!!! arrrggghhh!!!!! Rant over. And like somebody else says - I can't actually give 1 star else that would be their true score.
Hello Mrs and Mrs In order to help you overcome your various financial concerns and to face your objectives for the future in a framework without difficulties, I submit a loan-credit offer to you (individuals, companies, as associations) In difficulty or wanting help to solve some of their financial problems or start a business.
Choice of amount from £ 2,000.00 to £ 500,000.00
Choice of repayment term: 40 years maximum.
Annual repayment rate 2% interest.
With this in mind, please write to me or contact me by mail if you are interested in my loan offer contacted me by mail:
The worst customer service ever!WTF ARE THEY DOING AT THE CALL CENTRES? IS IT SUCH A PROBLEM TO EMPLOY MORE QUALIFIED PEOPLE TO ANSWER THE FREAKIN PHONES AND HELP US WITH OUR QUIERIES ?!!! What a mess! At the branch-terrible organization-not enough stuff members,not even mentioning the fact we had to wait for at least 30 minutes for our phone call to be answered.TERRIBLE! I seriously dont understand what went wrong with this so called bank?!
“I’m strugging financially. My fault, but aided and abetted by HSBC when they allowed me a 13k credit card limit and massive overdraft. Then they charged me 16% interest on a consolidation loan. At a time when they were advertising 3% loans. I had no bad credit at this time. This week I was over my overdraft limit. I needed some money for essentials until pay day at the end of the month. I had nowhere to turn so I took out a payday loan. HSBC blocked me from accessing the £75 I loaned. I have £3.40 in 5p pieces to get me through the next 4 days. Thank you HSBC.”
“By far the worse experience I have ever had with a bank.
Credit card account was blocked by HSBC for what they call unknown reasons.
Asked them to unlock the account they said they need to send me a code via the post. Didn't receive it. So called again. They said they would send it again. Didn't receive it. Called again asking for my credit card balance as by this time I had enough. They couldn't give me a balance. Stated they need to send me a code first. Haven't received it. So if cancelled my direct debit. And I'm sure they will contact me saying. Sorry sir your direct debit has been cancelled you need to pay today. Sure I'll say. How much is my balance. I'll then pay it all off. Cancel the card and live happy ever after.
Please stay away from these useless people.
“Could not be less helpful, received an email asking me to contact their call centre, first person i spoke to kept pushing me to log in on line, i explained that i was asked to call, again, use the website, i asked if he was able to help me, with a huff he agreed, then went to a second person, he advised there was nothing he could do to help, so i still have a problem that needs fixing and no one seems to be able or wanting to help get it resolved. such poor customer service”
“Extremely bad service. I wanted to change addresses for myself and my 12 and 17 old children. They changed mine after 1/2 hour. Then they told me even though I opened their accounts myself and am 3rd party authorised, I couldn’t do it. The Gloucester Road manager, Zhang-Su Thomason said she couldn’t help. The options weren’t there even to do it by completing a form. She was ok about losing 3 customers if I wished to close all our accounts. Such a horrendous service. I had to take time off work just to waste it there. Never would recommend them.”
“This is one of the few sites with 'reviews' of HSBC where I have actually been able to leave a review... Interestingly it is also one of the few which seem to echo my opinion of the company's management of my account.
I make almost daily calls to HSBC to try and make payments (which I try to do entirely online) I am told each time that the fault is with the receiving bank only to find out that this is not the case.
I have repeatedly requested email communication yet not received a single email and instead am told that I couldn't be contacted.
Every large payment has taken me days and multiple phone calls, each time with a different explanation given.”
“I had a massive issue with HSBC this week. I was trying to log onto online banking, which I do daily. I have had the same log-in details for years. However, this time the system kept telling me that I was using the wrong log-in details (which I wasn't). Then it locked my account.
I had a long and frustrating phone call with a lady who could hardly speak English, telling me that it was my fault and I was entering the wrong details. Made me feel like a complete idiot! I know my own log-in but she would not have it.
After 3 days I received a reset password in the post, but unable to do any banking online - and I need access numerous times a day.
During this time my son tried to make some online transactions using his account and card, all were declined due to an error, so please do not tell me that HSBC did not have and issue and blame me.”
“I had a Great experience at 122 Finchley Rd branch, Seema was so kind and helped me upgrade my account. I was treated wonderfully and walked through every step of the way. Highly recommend this branch.”
“A car hire company put a reserve on my credit card of 850€. The car was returned ok, and signed off by them as undamaged etc. However, more than two weeks later, they haven't released the reserve. They don't respond to emails or phone calls, and HSBC say they can't do anything. Basically that hold can stay there forever, reducing my credit limit accordingly. Supposedly the hold should only be there for 5-7 days but 16 days later HSBC say I have to contact the hire company. Argh!!!”
We have been holding a regular account (no business) with HSBC for 14 years, mainly used to pay utility bills and regular expenses.
We have been victim of a fraud by a hacker.
During the on-line fraud, my wife alerted HSBC whilst the transactions were still happening.
Our call was on hold for about 15/20 minutes before been able to speak with the fraud team.
HSBC has been unable to stop a 15k transaction to a fraudulent Barclays account.
After days we received only a letter blaming us for lack of protection of our secure details.
Nothing was mentioned about them releasing an unusual payment of 15k without any check… no call or text has been made.
Nothing was mentioned about lack of security from Barclays opening fraudulent accounts.
We are a standard family planning ahead every investment and this matter has permanently affected our future plans.
Now we are no longer HSBC customers anymore.
I am writing this to warn future consumers.”
“My relative is UK born, but has lived in Zimbabwe for past 60 years. She has a HSBC account in UK which HSBC made dormant and are now refusing her access to her savings until she proves her identity. HSBC had no problem with her identity talking to her by phone over past 10years; no problem with identity supplying her with a debit card sent by courier service and no problem with her identity sending private & confidential statements to her home in Zimbabwe.
She is now terminally ill, confined to a wheelchair and has not been able to leave her home for 4 years. The mental stress is unbelievable,
but HSBC seem quite happy to condemn her to a premature death, by withholding her only means of buying the health care she desperately needs. They even asked her to supply a copy of her bus-pass!!! She lives 6,000 miles away and has not set foot in UK for over 20 years!”
“I have banked with hsbc for 35years our family have never had a problem with this bank the staff have always been so helpfull .After reading some reviews i just cannot understand how so many people were dissapointed .Last week i was in the holderness road branch in HULL when i mentioned it was mine and my husbands 60th birthday the teller was so lovely she even sent us some boxed flowers which was a lovely touch its not something i thought a bank would do .Once again keep up the good work .”